Perungudi Chennai Tamil Nadu Desktop support technician Jobs – 116 Open Jobs Today

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Tally Technical Support ( Chennai )

YENNES Infotec
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

CRM software
Tally
Software troubleshooting
ERP systems
Accounting software
Accounting principles
Analysis skills
Bachelor's degree
Accounting
Customer support
Business Administration
GST
Accounting
Communication skills

Full job description

Handle customer queries related to TallyPrime via phone, email, or chat.
Provide step-by-step guidance on installation, configuration, and usage of Tally software.
Troubleshoot technical issues such as data errors, connectivity problems, and software updates.
Assist clients with accounting and GST-related functionalities within Tally.
Document customer interactions, issues, and resolutions in CRM systems.
Escalate complex issues to senior support or technical teams when required.
Conduct remote sessions or demonstrations to train customers on Tally features.
Maintain strong product knowledge and stay updated on new releases and features.
Ensure timely resolution of tickets and maintain SLA compliance.
Build positive relationships with clients by providing proactive support and follow-ups.

Requirements / Qualifications:

Strong knowledge of Tally ERP/TallyPrime software.
Basic understanding of accounting principles, GST, and taxation.
Bachelor’s degree in Commerce, Accounting, Business Administration, or related field.
1–3 years of experience in customer support or accounting software support.
Excellent communication skills (verbal and written).
Ability to work independently and in a team environment.
Familiarity with remote support tools and CRM systems (preferred).

Key Attributes:

Customer-oriented mindset with patience and empathy.
Certification in Tally ERP/TallyPrime is an added advantage.
Problem-solving and analytical abilities.

Only local residents are eligible to apply for their preferred location.

Job Category: tally

Job Type: Full Time

Job Location: Chennai

Apply Now

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