Pune Maharashtra Customer support representative Jobs – 138 Open Jobs Today

Technical Designer- SKY/AFM
Vodafone —Pune, Maharashtra
- Full-time
- Java
- AWS
- APIs
Senior Software Engineer - Java
R Systems —Pune, Maharashtra
- Computer Science
- Software troubleshooting
- Java
Product Security Engineer
Emerson —Pune, Maharashtra
- Full-time
- Computer Science
- Engineering
- C++
Technical Designer-DigitalONE
Vodafone —Pune, Maharashtra
- Full-time
- Java
- Databases
- SQL
SAP RGC Role Designer-VOIS
Vodafone —Pune, Maharashtra
- Full-time
- English
- Continuous improvement
- Communication skills
Subcon - Windchill Developer
BirlaSoft —Hinjawadi, Pune, Maharashtra
- Computer Science
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Technical Designer- SKY/AFM

Vodafone -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Spring Boot
CI/CD
Gradle
Kubernetes
XML
Software deployment
Business analysis
Git
Java
Microservices
AWS
Docker
Cloud development
Distributed systems
Continuous integration
Back-end development
REST
APIs
JSON
Kafka
Business requirements
Solution architecture
Maven
Leadership
Communication skills
Spring framework

Full job description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Backend Solution Architect with strong expertise in Amdocs Digital ONE, Fallout Management (SKY), telecom fulfilment processes, and cloud-native backend technologies. The role requires a technically hands-on professional who can bridge business and technology, translating complex business requirements into scalable backend architectures, microservices, APIs, and integration solutions.

The successful candidate will work closely with Product Owners, Business Analysts, Business Engagement Managers, and technology stakeholders to deliver reliable, high-performing, and maintainable solutions across Vodafone's Digital ONE ecosystem while supporting strategic fulfilment and order management capabilities.

What you’ll do

Manage and optimise Amdocs Fallout Management (SKY), including fallout resolution, monitoring, and Dead Letter Queue (DLQ) management across integrated telecom BSS/OSS environments.
Design, develop, and enhance backend services, REST APIs, and microservices using Core Java, Spring Framework, Spring Boot, and cloud-native development practices.
Analyse business objectives, functional requirements, and operational needs to create scalable backend solution designs aligned with enterprise architecture standards.
Collaborate with Product Owners, Business Analysts, and business stakeholders to translate requirements into technical implementation plans, reusable services, and integration solutions.
Lead API design, event-driven architecture, service integration, and messaging solutions leveraging asynchronous processing and enterprise integration patterns.
Ensure backend solutions are designed and implemented in line with engineering best practices for performance, security, reliability, scalability, and maintainability.
Work collaboratively with application, platform, infrastructure, and delivery teams to establish effective deployment and operational models.
Act as a backend technology representative for Digital ONE and Amdocs solution delivery across business and technology stakeholder groups.

Who you are

6 to 10 years of hands-on backend development experience with Core Java, Spring Framework, Spring Boot, REST APIs, and microservices architecture.
Strong experience with Amdocs Fallout Management (SKY) and integrations with telecom BSS/OSS products.
Demonstrated expertise in fallout management processes and Dead Letter Queue (DLQ) management.
Strong understanding of telecom fulfilment and order management processes, including Order Capture, Order Decomposition, Provisioning, Activation, and Fulfilment.
Experience creating High-Level Designs (HLD), Low-Level Designs (LLD), solution blueprints, and end-to-end architecture designs.
Strong knowledge of API design, service contracts, microservices architecture, and integration patterns.
Hands-on experience with Kafka, event-driven architecture, event streaming platforms, asynchronous processing, and message flow management.
Experience with Docker, Kubernetes, CI/CD practices, Git, Maven or Gradle, and cloud-native deployment models.
Good understanding of AWS services, Kubernetes/EKS, scalability principles, and cloud-native application design.
Expertise in system integration, interface design, payload mapping, JSON/XML structures, and cross-system data flows.
Strong communication, stakeholder engagement, collaboration, influencing, and decision-making skills within complex matrix environments.
Experience working as a Backend Developer with Product Owner or Business Analyst exposure, with the ability to translate business requirements into technical solutions.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to work on Vodafone's strategic Digital ONE and Amdocs transformation programmes.
Exposure to large-scale telecom fulfilment, order management, and enterprise integration ecosystems.
Collaboration with global business and technology teams across Vodafone markets.
Opportunity to influence architecture decisions and contribute to modern cloud-native solution delivery.
Continuous exposure to emerging technologies, event-driven systems, microservices, and platform modernisation initiatives.

What skills you will learn

Advanced telecom order management, fulfilment, orchestration, and fallout management practices.
Enterprise-scale API management, microservices architecture, and system integration techniques.
Cloud-native engineering, containerisation, Kubernetes orchestration, and modern DevOps practices.
Event-driven architecture, enterprise messaging, asynchronous processing, and distributed systems design.
Stakeholder management, technology consulting, and solution architecture leadership skills within global transformation programmes.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

Follow us on social media

LinkedIn: VOIS LinkedIn
Facebook: VOIS Facebook
Instagram: VOIS Instagram
Chat with our employees: Learn more about our projects

Apply Now

Refine Your Search

customer support representative jobs in pune maharashtra

Technical Designer- SKY/AFM

Senior Software Engineer - Java

Product Security Engineer

Technical Designer-DigitalONE

SAP RGC Role Designer-VOIS

Subcon - Windchill Developer