Job Description:
As a Business Analyst, you will work across the full product lifecycle, from discovery and concept validation to delivery and post-launch analysis. You will collaborate closely with product managers, UX designers, data engineers, and QA testers to define requirements, improve workflows, and optimize outcomes. A strong understanding of healthcare-specific workflows and terminology is essential.
Key Responsibilities:
�� Requirements Gathering & Product Documentation
· Elicit and document business, functional, and technical requirements from cross-functional stakeholders.
· Create detailed Business Requirement Documents (BRDs), Functional Specifications, User Stories, Use Cases, and Acceptance Criteria.
· Define complex field-level rules, interdependencies, and validation logic, especially in modules like:
o Provider Onboarding (NPI, TIN, CLIA, HPSA)
o Patient Intake, Referrals & Scheduling
o Clinical Documentation & Case Management
o Eligibility Verification, Claims Intake, Authorizations
· Translate ambiguous business needs into structured product features and user journeys.
�� Process Mapping & Analysis
· Model current and future-state workflows using BPMN, flow diagrams, and swimlanes.
· Conduct gap analysis between current platform capabilities and future product needs.
· Identify workflow inefficiencies and opportunities for automation or improvement.
· Align product workflows with evolving care models (e.g., virtual care, team-based care, chronic care management).
�� Stakeholder Collaboration
· Act as a liaison between business and technical teams to ensure mutual understanding of product goals.
· Lead requirement walkthroughs and backlog grooming sessions with internal stakeholders.
· Work with clinicians, operations leaders, and compliance officers to ensure regulatory and operational alignment.
· Serve as the “voice of the user” during design, development, and testing phases.
�� Data & Integration Analysis
· Collaborate with data engineering teams to define reporting logic, KPIs, and data validation rules.
· Help define API payload requirements, interface specifications, and system integration points.
· Support FHIR, HL7, and EDI-based data exchange requirements at a conceptual or field-level mapping level.
�� Testing & Quality Assurance
· Develop test scenarios, data sets, and expected outcomes based on requirements.
· Support User Acceptance Testing (UAT), identify issues, and validate solutions.
· Help triage production issues by analyzing root causes and clarifying expected behavior.
Required Qualifications:
· 4 years of experience as a Business Analyst in the healthcare technology or digital health sector.
· Proven ability to translate healthcare operations into system requirements.
· Strong knowledge of healthcare workflows, such as:
o Provider credentialing or contracting
o Claims, billing, prior authorization
o Clinical documentation workflows
o Patient intake, appointment management, referrals
· Solid understanding of healthcare data structures (e.g., NPI, ICD-10, CPT, CLIA ID, TIN, HPSA, etc.).
· Proficient in writing detailed, structured user stories with acceptance criteria for Agile/Scrum teams.
· Strong analytical and communication skills, with the ability to simplify complex ideas.
· Hands-on experience with product collaboration tools: Jira, Confluence, Figma, Lucidchart, or similar.
Preferred Qualifications:
· Familiarity with healthcare interoperability standards such as FHIR, HL7, or EDI.
· Understanding of privacy and compliance frameworks (e.g., HIPAA, HITECH, GDPR-equivalent for data protection).
· Exposure to working with EHRs, provider networks, or care coordination platforms.
· Ability to work with relational databases (e.g., MySQL, PostgreSQL) or tools like Looker/Tableau for validation.
· Experience working in fast-paced SaaS, product-led, or startup environments.
Benefits:
Application Question(s):
- What is your CTC and ECTC ?
- What is your notice period?
Experience:
- total: 4 years (Required)
- Business analyst: 4 years (Required)
- EHR systems: 3 years (Required)
- EMR: 3 years (Required)
- FHIR: 3 years (Required)
- HL7: 3 years (Required)
Work Location: Remote
