Position: Manager - Health
Functional Area: Programmes
Location: Bangalore
Experience: 5 – 10 years
About Smile Foundation:
Smile Foundation works for the welfare of underprivileged children and their families through intensive Programmes focused on education, healthcare, skilling and women empowerment and Empowering Grassroots. Started in 2002 by a group of young corporate professionals, today Smile has evolved into a national level development organization impacting lives of over 1.5 million underprivileged children and their families with project presence in 25 states across India, 10 offices in strategic locations and over 650 employees, besides countless volunteers, well-wishers and supporters.
The organization also holds Special Consultative Status with United Nation’s Economic & Social Council (ECOSOC), accredited with global organizations like GuideStar, United Way, CAF America, Give2Asia and many more. Furthermore, continuously for past six years Smile is a Great Place to Work © Certified
organization and is considered ‘Gold Standard’ in identifying and recognizing Great Workplace Cultures.
Currently SF has been implementing projects worth Rs 80 Crore across India directly or with the help of grassroot organizations, primarily CSR funded projects of varied scale both in urban slums and rural areas including aspirational districts in thematic areas mentioned above. The wealth of knowledge emanated from the same is immense, however the same is grouped in systematic manner which can be used for pitching for large projects of long term in nature leading to data driven knowledge products which can be further used in creating large scale impact.
Visit our website to know more about us and our latest development: www.smilefoundationindia.org
Summary of Role:
As the Manager for the Health vertical, you will be responsible for overseeing the healthcare operations, managing the ground (medical and paramedical teams, ensuring the effective delivery of healthcare services to marginalized communities, financial management, MIS & PMS maintenance and handling administrative tasks related to fitness certificates and road tax compliance.
Key Role & Responsibilities:
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Ensure the effective execution of all approved projects, adhering to timelines and objectives.
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Implement and maintain an online Management Information System (MIS) access assigned Smile on Wheels (SOW) projects for seamless data management.
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Regular updating MIS & PMS.
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Directly engage with beneficiaries to oversee health programs, ensuring the delivery of quality healthcare services.
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Collaborate with the healthcare team to guarantee the timely submission of project reports, maintaining transparency and accountability.
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Ensure the timely re-registration and renewal of fitness certificates for Smile on Wheels (SOW) vehicles, including fitness, registration, and re-registration.
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Oversee and manage the timely submission of road tax for all program vehicles, ensuring full compliance with regulations.
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Initiate and lead awareness programs to educate communities on healthcare and related issues.
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Recruit and manage ground teams (excluding Program Coordinators), focusing on retention and team member induction and orientation.
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Liaise and network with government authorities, ensuring their participation in health.
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Analyze monthly GPS data to track the movement of Smile on Wheels (SOWs) at the ground level and generate detailed monthly reports for feedback and decision-making.
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Conduct monitoring visits to program locations to assess implementation and provide necessary guidance.
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Encourage Program Coordinators to engage local media for support and coordinate with the communication team.
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Facilitate the training of frontline workers to enhance their skills and knowledge.
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Monitor and track progress against set targets and schedules, ensuring timely completion of work.
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Live stream project dashboards to provide real-time updates on project progress.
Education, Skills and Experience:
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Master’s degree in public health or a related field such as health administration or health management.
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Atleast 5 years of experience in healthcare program management, preferably in a non-profit or NGO setting.
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In-depth knowledge of Microsoft Office packages (Excel, Word, PowerPoint, etc.) and online communication platforms (Zoom, Microsoft Teams).
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Should be willing to travel and flexible to work on weekends when required
Competencies:
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Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Able to give and take during a conversation in a balanced way, listening as well as speaking at appropriate intervals.
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Planning and organizing: Establishing courses of action for self and others to ensure that work is completed efficiently.
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Formal presentation: Presenting ideas effectively to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience.
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Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
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Attention to Detail: Pays close attention to information that is overlooked or taken for granted by others. Prefers to look beyond the obvious and does not accept situations or take information at face value. Scrutinizes how things go together, making sure components are indeed aligned and appropriately interrelated.
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Time Management: Recognizes that time is a resource to be carefully allocated according to priorities that may be constantly changing.
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Contributes to Team Performance: Is an engaged and integral member of a group, recognizing the need for group collaboration, empathy, consensual decision-making and respect for others.
