Bengaluru, Karnataka Accenture Jobs – 13313 Open Jobs Today

RRN00017016 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
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- Microsoft Office
RRN00015399 - Service Desk Associate Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
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Executive Support Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
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Quality Assurance Analyst
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- Full-time
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GN-IC-CG&S-Agri Business-Analyst
Accenture —Bengaluru, Karnataka
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6d
Pharmacovigilance Services Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
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Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Databases
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Delivery Operations Associate Manager
Accenture —Bengaluru, Karnataka
- Full-time
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GN-CG&S-Digital eCommerce - Analyst
Accenture —Bengaluru, Karnataka
- Full-time
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Procurement Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
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Technology Support Engineer
Accenture —Bengaluru, Karnataka
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Accenture —Bengaluru, Karnataka
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Accenture —Bengaluru, Karnataka
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Pursuit Writing Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
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- Writing skills
Customer Service New Associate-Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
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Sales Operations New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
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Program/Project Management Lead
Accenture —Bengaluru, Karnataka
- Full-time
- Project management
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- Communication skills
Pharmacovigilance Services New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Data entry

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RRN00017016 - Service Desk Associate

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Incident management
Software troubleshooting
BMC Remedy
Customer service
Technical support
Microsoft Office
Analysis skills
Remote access software
ServiceNow
Communication skills
Active Directory

Full job description

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.

Roles & Responsibilities:
Provide Level 1 (L1) Technical Support through the IT Service Desk.
Assist users in troubleshooting and resolving technical issues efficiently and effectively.
Log and document client interactions, issues, and resolutions in the ITSM tool.
Collaborate with team members to improve service delivery and enhance overall client experience.

Professional & Technical Skills:
Proficiency in Service Desk Management.
Solid understanding of incident management processes.
Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.
Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.
Understanding of Service Level Agreements (SLAs) and ticket lifecycle.
Experience supporting remote users and using remote troubleshooting tools.
Excellent verbal communication skills with a neutral accent.
Strong written communication skills, including proper E-Mail etiquette.
Effective problem-solving and analytical skills.
Strong customer service orientation.
Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.

Support Type & Working Hours:
Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.
Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.
Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.
Work Schedule: Five-day work week, with weekly offs determined by the shift roster.

Additional Information:
Experience: 0–2 years in IT Service Desk or Technical Support.
Location: Position is based at our Bengaluru office.
Educational Qualification: Minimum 15 years of full-time education is mandatory.

Apply Now

Refine Your Search

accenture jobs in bengaluru, karnataka

RRN00017016 - Service Desk Associate

RRN00015399 - Service Desk Associate Manager

Executive Support Associate

HR Service Delivery Associate

Quality Assurance Analyst

HR Service Delivery New Associate

GN-IC-CG&S-Agri Business-Analyst

Pharmacovigilance Services Analyst

Application Tech Support Practitioner

Delivery Operations Associate Manager

GN-CG&S-Digital eCommerce - Analyst

Procurement Operations Associate

Technology Support Engineer

Learning Operations Specialist

Inbound Sales Representative New Associate - Voice

Pursuit Writing Associate

Customer Service New Associate-Voice

Sales Operations New Associate

Program/Project Management Lead

Pharmacovigilance Services New Associate

I want to receive the latest job alerts for accenture in bengaluru, karnataka

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