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Senior Technical Lead

Infinite Computer Solutions Ltd. -
Bengaluru, Karnataka

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Job details

Full-time

Qualifications

Jira
BCS
CI/CD
Cloud infrastructure
Azure
Law
Computer Science
Software Engineering
Kubernetes
Ansible
DevOps
Configuration management
Git
Master's degree
Bash (Unix shell)
RBAC
AWS
Docker
Bachelor's degree
Confluence
Terraform
Continuous integration
REST
Mentoring
Scripting
GitHub
APIs
ServiceNow
IT
S3
VMWare
Linux
Network engineering
AI
Leadership
Jenkins
GitLab
vSphere
Python
vCenter
Identity & access management
Design patterns

Full job description

JOB DESCRIPTION · INFRASTRUCTURE AUTOMATION · TECHNICAL LEADERSHIP
Technical Lead
Automation
Terraform

Ansible

ServiceNow Dev
Infrastructure-as-Code CI/CD Pipelines Python / Bash GitOps Ansible AAP Terraform Cloud ServiceNow ITSM/ITOM Kubernetes

Infrastructure / DevOps / Automation
Department

Head of Infrastructure / CTO
Reports To

Full-Time
Employment

7–12 Years
Experience

3–8 Automation Engineers
Team Lead

POSITION OVERVIEW

We are looking for an experienced and technically exceptional Technical Lead – Automation to own our infrastructure automation practice and lead a team of automation engineers. This role sits at the intersection of infrastructure engineering, platform development, and DevOps — responsible for designing, building, and governing the frameworks that automate our entire IT estate: provisioning, configuration management, patching, compliance, and self-healing operations.

The ideal candidate brings deep, battle-tested expertise in Terraform (Infrastructure-as-Code) and Ansible (configuration management and automation), combined with strong scripting skills in Python and Bash, and meaningful exposure to ServiceNow development — particularly integrating Ansible Automation Platform and Terraform workflows into ServiceNow ITSM/ITOM for closed-loop, event-driven, and catalogue-triggered automation. You will lead by example — writing production-quality code, setting engineering standards, mentoring the team, and driving automation-first culture across the organisation.

THREE CORE AUTOMATION PILLARS

️
Terraform
Infrastructure-as-Code

Multi-cloud IaC (AWS / Azure / GCP)
Terraform Cloud / Enterprise
Module library design & governance
State management & remote backends
Workspace & environment strategy
Terratest automated testing
Sentinel / OPA policy-as-code
Drift detection & remediation

Ansible
Configuration & Automation

Ansible Automation Platform (AAP)
Playbook & role development
Dynamic inventory (cloud / CMDB)
Molecule testing framework
Event-Driven Ansible (EDA)
AAP job templates & workflows
AWX / Ansible Galaxy / Hub
RHEL / Linux config management

️
ServiceNow Dev
ITSM / ITOM Integration

Flow Designer & Integration Hub
Ansible & Terraform spoke config
ITSM-triggered automation flows
ITOM Orchestration runbooks
CMDB-driven dynamic inventory
Service Catalogue provisioning
GlideScript scripting exposure
REST API / MID Server integration

AUTOMATION DELIVERY LIFECYCLE

Phase 1
Design & Plan

Automation scope mapping
IaC module architecture
Ansible role structure design
SNOW integration design
Toolchain selection

Infrastructure / DevOps / Automation
Department

Phase 3
Test & Validate

Terratest framework testing
Molecule role testing
Integration pipeline gates
ATF ServiceNow testing
Drift & compliance checks

Phase 4
Deploy & Operate

GitOps production rollout
AAP job template execution
SNOW catalogue publishing
EDA event-driven triggers
Observability & alerting

HOW SUCCESS IS MEASURED

Infrastructure / DevOps / Automation
Department

< 2 hr
Mean time to provision new infrastructure

Zero
Configuration drift in managed estate

100%
IaC coverage of new infra deployments

KEY RESPONSIBILITIES

️ Terraform – Infrastructure-as-Code Leadership

Architect and maintain the enterprise Terraform module library — reusable, versioned, and tested modules for compute, networking, storage, identity, and security resources across AWS, Azure, and on-premises environments.
Define and enforce Terraform workspace and environment strategy — managing dev, staging, and production state isolation, remote backend configuration (S3 / Azure Blob / Terraform Cloud), and state locking.
Implement Terraform Cloud / Enterprise workspaces — configuring VCS-driven runs, remote execution, team access controls, and policy enforcement using Sentinel or Open Policy Agent (OPA).
Lead Terraform code quality governance — mandatory peer review, automated linting (tflint, checkov), security scanning, and Terratest test coverage gates in CI/CD pipelines.
Design and implement Terraform drift detection workflows — scheduled plan-only runs, drift alerting to ServiceNow incidents, and automated remediation via Ansible for configuration variance.
Develop and maintain Terraform provider integrations for Cisco infrastructure, VMware vSphere, Nutanix, Cohesity, and cloud-native services beyond standard HashiCorp providers.
Mentor the team on Terraform best practices — DRY module design, variable hierarchy, locals vs. variables, lifecycle meta-arguments, and managing complex resource dependencies.

Ansible – Configuration Management & Automation Platform

Design, develop, and maintain enterprise Ansible roles and collections following Ansible best practices — idempotency, handler usage, tag strategy, variable precedence, and Jinja2 templating.
Own and administer Ansible Automation Platform (AAP) — configuring job templates, workflow job templates, inventories, credentials, RBAC policies, and notification integrations.
Implement Event-Driven Ansible (EDA) rulebook configurations — triggering automated remediation, compliance enforcement, and patching workflows from ServiceNow events, monitoring alerts, and webhook sources.
Build and maintain dynamic inventory plugins integrating Ansible with Terraform state files, ServiceNow CMDB, AWS EC2, Azure Resource Manager, VMware vCenter, and Nutanix Prism Central.
Lead the Linux patching automation programme — scheduling, rolling update strategies, pre/post validation playbooks, rollback logic, and integration with Red Hat Satellite for RHEL lifecycle management.
Develop Molecule test scenarios for all Ansible roles — Docker and Vagrant drivers, assert-based verification, and integration with CI/CD pipeline quality gates.
Publish and govern the internal Ansible Galaxy / Private Automation Hub — curating certified content, managing collection versions, and ensuring all automation code is discoverable and reusable.

ServiceNow Integration & Automation Development

Design and implement ServiceNow Integration Hub spokes for Ansible Automation Platform and Terraform Cloud — enabling ITSM-triggered infrastructure provisioning and configuration change workflows.
Build ServiceNow Service Catalogue items that trigger Terraform provisioning (VM, cloud resources, network segments) and Ansible configuration jobs as fulfilment workflow steps.
Develop ServiceNow Flow Designer flows for closed-loop automation — ServiceNow incident triggers Event-Driven Ansible remediation, updates CMDB CI, and auto-resolves the incident on success.
Configure ServiceNow ITOM Orchestration runbooks that invoke Ansible playbooks via AAP REST APIs for automated server remediation, service restarts, and compliance enforcement.
Maintain CMDB accuracy through automation — Ansible playbooks and Terraform outputs that auto-populate CI attributes, update relationships, and trigger Discovery re-runs post-provisioning.
Write GlideScript Business Rules and Script Includes to process Terraform plan outputs, Ansible job results, and automation audit trails within the ServiceNow platform.
Build custom ServiceNow dashboards tracking automation adoption metrics — catalogue consumption, Ansible job success rates, Terraform provisioning times, and automation-driven incident reduction.

CI/CD Pipeline Engineering & GitOps

Design and maintain CI/CD pipeline frameworks for infrastructure code — integrating Terraform plan/apply stages, Ansible lint and molecule test gates, and ServiceNow ATF validation into GitLab CI, GitHub Actions, or Jenkins pipelines.
Implement GitOps workflows for infrastructure management — branch-per-environment strategies, pull request approval gates, automated plan previews, and merge-triggered production deployments.
Configure pipeline security scanning stages — Checkov, tfsec, Snyk IaC, and Ansible security scan integrations — enforcing security baselines on all infrastructure code before deployment.
Build shared pipeline templates and reusable CI/CD components (GitHub Actions composite actions, GitLab CI templates) that automation engineers consume across all infrastructure projects.
Integrate infrastructure pipelines with monitoring and observability tools — post-deploy smoke tests, Datadog / Prometheus metric validation, and automated rollback triggers on failure.
Manage Git repository strategy — mono-repo vs. poly-repo decisions, branching conventions, tag-based release management, and Git hooks for pre-commit quality enforcement.

Scripting, Toolchain & Platform Development

Write production-quality Python scripts for infrastructure automation — Terraform state parsing, Ansible inventory generation, CMDB API integration, cost reporting, and compliance data collection.
Develop and maintain Bash automation scripts for Linux system operations, pipeline toolchain bootstrapping, and MID Server maintenance tasks.
Build and maintain REST API integration utilities for orchestrating workflows across Terraform Cloud, Ansible AAP, ServiceNow, and cloud provider APIs.
Evaluate, select, and champion automation toolchain additions — assessing tools such as Pulumi, Crossplane, ArgoCD, or Backstage Developer Portal for infrastructure capability uplift.
Develop internal developer portal integrations (Backstage / ServiceNow Service Portal) providing self-service infrastructure provisioning with embedded governance guardrails.

️

Cloud & Hybrid Infrastructure Automation

Lead automation of cloud infrastructure across AWS and Azure — VPCs, subnets, security groups, IAM roles, EKS/AKS clusters, managed databases, and storage accounts — all provisioned via Terraform.
Implement cloud compliance automation — AWS Config rules, Azure Policy, and OPA policy-as-code enforced through Terraform Sentinel ensuring all cloud resources meet security baselines.
Design and automate hybrid cloud onboarding workflows — new environment provisioning from Terraform infra through Ansible OS configuration, ServiceNow CMDB population, and monitoring agent deployment in a single pipeline.
Automate cloud cost governance — Terraform tagging policies, cost anomaly alerting integrations, and automated right-sizing recommendations surfaced via ServiceNow catalogue requests.

Technical Leadership & Team Development

Lead and mentor a team of 3–8 automation engineers — setting technical direction, conducting code reviews, running architecture sessions, and fostering a culture of quality, reuse, and continuous improvement.
Define automation engineering standards — coding conventions, module design patterns, testing requirements, documentation standards, and peer review processes enforced via pipeline gates.
Run regular automation guild sessions — showcasing new capabilities, sharing lessons learned from production incidents, and promoting knowledge sharing across infrastructure teams.
Partner with network, HCI, storage, Linux, ITSM, and cloud teams to identify automation opportunities, eliminate manual toil, and embed automation into every engineering workflow.
Represent the automation practice in architecture review boards, change advisory boards, and technology steering committees — contributing automation strategy to enterprise-wide initiatives.
Build the automation team's skills roadmap — identifying training needs, sponsoring certifications, and creating internal learning pathways for HashiCorp, Red Hat, and ServiceNow platforms.

AUTOMATION TOOLCHAIN

Infrastructure / DevOps / Automation
Department

Ansible AAP

️
ServiceNow

Head of Infrastructure / CTO
Reports To

Linux / Bash

GitLab / GitHub

️

AWS / Azure

Kubernetes

Vault (HashiCorp)

Jira / Confluence

Datadog / Grafana

Packer / Vagrant

REQUIRED QUALIFICATIONS

Education & Experience

Bachelor's degree in Computer Science, Software Engineering, Network Engineering, or equivalent practical experience.
7–12 years of enterprise IT experience with a minimum of 4 years in an infrastructure automation or DevOps engineering role.
Demonstrated production expertise in Terraform — writing reusable modules, managing state at scale, and implementing CI/CD pipelines for infrastructure code.
Hands-on production expertise in Ansible — developing complex playbooks and roles, administering Ansible Automation Platform, and implementing Event-Driven Ansible.
Proven technical leadership experience — mentoring engineers, owning coding standards, leading architecture decisions, and driving automation adoption across infrastructure teams.
Meaningful ServiceNow development or integration experience — particularly connecting Ansible AAP and Terraform with ServiceNow ITSM/ITOM workflows.

Head of Infrastructure / CTO
Reports To

Full-Time
Employment

PREFERRED QUALIFICATIONS

Experience with Crossplane or Pulumi as alternative or complementary IaC frameworks alongside Terraform for platform engineering workloads.
Hands-on knowledge of Backstage Developer Portal for building internal developer platforms (IDPs) with self-service infrastructure provisioning templates.
Familiarity with GitOps frameworks (ArgoCD, Flux) for continuous delivery of infrastructure and application configurations in Kubernetes environments.
Experience building Ansible EDA rulebooks that consume ServiceNow events, Prometheus alerts, and monitoring webhooks for fully automated closed-loop remediation.
Understanding of FinOps practices — integrating cloud cost data into Terraform outputs and ServiceNow dashboards for real-time spend visibility and anomaly alerting.
Exposure to AI/ML infrastructure provisioning patterns — GPU cluster automation, MLOps pipeline infrastructure, or LLM deployment toolchains via Terraform and Ansible.

Qualifications

Bachelors

Range of Year Experience-Min Year

Range of Year Experience-Max Year

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