Tambaram Chennai Tamil Nadu Desktop support technician Jobs – 136 Open Jobs Today

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Operations TL

Fusion Innovative
Chennai, Tamil Nadu

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Job details

Qualifications

Computer Science
B.Sc
Bachelor's degree
Cloud computing
System installation
Communication skills

Full job description

Job description

We are seeking an experienced and skilled Team Leader to our team. The successful candidate will be responsible for managing and motivating a team of support representatives, developing and implementing strategies, and achieving targets.

Responsibilities

Monitoring and managing desktop support, and VIP support functions to ensure optimal service.

Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.

Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.

Manage installations, upgrades and configurations of hardware and software.

Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.

Resolve issues escalated by technicians and engineers.

Ensure data is handled, transferred or processed according to legal and company guidelines.

Provide support and guidance to stakeholders.

Control costs and budgets regarding products.

Developing a deep understanding of products to provide proper service d elivery to clients.

Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.

Develop practices and ensure team productivity.

Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades

Providing accurate and regular reports to the management on performance of the service delivery

Leading personnel management, performance assessment, training, and mentoring

Building strong relationships with teams to enable effective dialogue exchange between departments

Requirements

4+ years experience as Team Leader
Experience with system installation, configuration and analysis
Knowledge of Desktop, Servers, networks and cloud computing
Knowledge of data protection operations and legislation (e.g. GDPR)
Leadership and organizational skills
Ability to manage multiple projects
Outstanding communication skills
Problem-solving aptitude

Education

BSc/B-tech in Computer Science, IT or relevant field

Experience

Min 4+ years of Experience

Work Location

Chennai

Shift Timing

UK Shift

Immediate Joiners Required

Talk to the HR

+91 8838675423

Apply Now

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