Job Description:
Location: Pune, Kharadi
Shift Timing's: 9 AM - 6 PM & 12 PM - 9 PM (Shift changes Monthly Rotational basis)
Candidate should be Very Good in English Communication with 4+ years of experience into Receptionist / Front Desk / Guest Relation profile.
Job Description:
1. Front Desk Operations:
- Greeting clients and pets warmly upon arrival.
- Managing check-in and check-out process efficiently.
- Handling phone calls, WhatsApp, emails, and online inquiries.
- Scheduling , rescheduling, and confirming appointments.
- Maintaining a clean, organized, and welcoming reception area.
2. Client Service & Communication:
- Providing clear information on services, packages, pricing, and procedures.
- Assisting clients with registration, forms, consent documents, and feedback.
- Addressing client concerns professionally and escalate to the manager as and when required.
- Coordinating with pet parents for follow-up visits, vaccinations, and reminders.
3. Billing & Cash Handling:
- Generating invoices and handle billing accurately.
- Managing cash, card, UPI, and online payments.
- Maintain daily cash reports and reconcile payments at day-end.
- Ensure all services are billed correctly.
4. Coordination & Support
- Coordinating with veterinarians, technicians, and support staff regarding client flow.
- Ensuring timely movement of patients to consultation rooms.
- Updating and maintain client and patient records in the system.
- Assisting in inventory updates, when required.
5. Compliance & Protocols
- Following clinic SOPs for hygiene, safety, and client handling.
- Ensuring confidentiality of client and patient information.
- Reporting any operational issues to the Clinic Manager.
Skills & Competencies:
- Should be Very Good in English Communication skills (Mandatory).
- Strong customer service orientation.
- Ability to multitask in a fast-paced environment.
- Basic computer proficiency (MS Office, CRM/EMR systems).
- Positive attitude and team player mindset.
Qualifications & Experience:
- Graduate (Preferred).
- 4+ years of experience in customer service/reception (hospital/clinic//hotel/pet industry preferred).
Contact - Pritam - 9619295071
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
