Mira Road Mumbai Maharashtra Desktop support technician Jobs – 150 Open Jobs Today

Helpdesk Coordinator
ComUnus Technologies Pvt Ltd —Goregaon, Mumbai, Maharashtra
- Up to ₹2,00,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
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Technical Support Specialist
Victaulic —Mumbai, Maharashtra
- Full-time
- AutoCAD
- Microsoft Excel
- CAD

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Helpdesk Coordinator

ComUnus Technologies Pvt Ltd
Goregaon, Mumbai, Maharashtra

Quick apply

Job details

Full-time
Up to ₹2,00,000 a year

Benefits

Provident Fund

Qualifications

Customer service
English
Microsoft Office
Communication skills

Full job description

Job Summary:*

The Helpdesk Coordinator will be responsible for coordinating and managing day-to-day helpdesk activities, providing first-level support, maintaining communication with users, and ensuring smooth functioning of IT support services. The candidate should demonstrate strong communication abilities, customer service orientation, and basic knowledge of IT equipment and systems.

Roles and Responsibilities:

1. Act as the first point of contact for users regarding helpdesk issues.

2. Receive, record, and track support requests and complaints.

3. Coordinate with IT teams for issue resolution and follow-ups.

4. Provide timely updates to users on the status of their requests.

5. Maintain records of tickets, issues, and support activities.

6. Assist users with basic IT-related queries and equipment issues.

7. Use Microsoft Office and email for communication and reporting.

8. Ensure smooth day-to-day helpdesk operations.

9. Maintain professional behavior and provide good customer service.

10. Follow company policies, confidentiality rules, and work discipline.

11. Participate in meetings and support continuous service improvement.

Pay: Up to ₹200,000.00 per year

Benefits:

Provident Fund

Work Location: In person

Quick apply

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