Uppal Kalan Hyderabad Telangana Non voice process Jobs – 161 Open Jobs Today

Support Technical Leader
Redwood Software Inc. —Hyderabad, Telangana
- Email
- English
- Databases
- APIs
D365 TECHNICAL SUPPORT ADM
ITC WORLDWIDE —Hyderabad, Telangana
- Full-time
- Azure
- Oracle
- Software troubleshooting
Quick apply
Technical Lead - Professional Services and Support
TCPWave —Hyderabad, Telangana
Pelican Services Technical Support
Pelican Services —Hyderabad, Telangana
Executive Customer Support
Arya Omnitalk —Hyderabad, Telangana
Cashier/ Data Entry Operator
Endurance Enterprises —Hyderabad, Telangana
- ₹13,000 - ₹18,000 a month
- Weekend availability
- Hospitality
- Microsoft Excel
- English
Quick apply
Malayalam Customer Support Executive
Innova software Services Inc —Hyderabad, Telangana
- Full-time
- Sales
- Customer service
- English
- Commuter assistance
Quick apply
OPS 2 Technical Support
Indium Software —Hyderabad, Telangana
- Night shift
- Salesforce
- Java
- JavaScript
Associate - Customer Care - Non - Voice 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Process Associate- Customer Care
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Associate - Customer Care - Sales & Support 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply
Associate - F&A - AP 5A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Microsoft Office
- Finance
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Manager, Model Risk Management (L09)
Synchrony —Hyderabad, Telangana
Perform proper documentation within expected timeframes for effectively highlighting the findings for further review/investigation and facilitate informed…
2d
Associate Technical Support Engineer
Salesforce —Hyderabad, Telangana
You'll be expected to bring an automation mindset to the role — using AI tools to resolve issues faster, reduce repetitive manual work, and surface insights…

I want to receive the latest job alerts for non voice process in uppal kalan hyderabad telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

non voice process jobs near uppal kalan hyderabad telangana

Technical Support jobs in Hyderabad, Telangana

Sales Support Representative jobs in Hyderabad, Telangana

Customer Support Coordinator jobs in Hyderabad, Telangana

Data Entry Clerk jobs in Hyderabad, Telangana

Customer Care Specialist jobs in Chandigarh

Customer Care Specialist jobs in Peelamedu, Coimbatore, Tamil Nadu

Customer Care Specialist jobs in Kakaguda, Telangana

Customer Care Specialist jobs in Pallavaram, Chennai, Tamil Nadu

Pro 1 Health Care, Medical Coding jobs in Sholinganallur, Chennai, Tamil Nadu

Child Care jobs in Jaipur, Rajasthan

Customer Success Manager jobs in Pune, Maharashtra

Technical Support jobs in Rajouri Garden, Delhi, Delhi

Remote Technical Support jobs in Mumbai, Maharashtra

Non Technical Work From Home jobs in Remote

Technical Support jobs in Pitampura, Delhi, Delhi

Blinkit , Customer Support jobs in Chennai, Tamil Nadu

Technical Support jobs in Ranchi, Jharkhand

Technical Support jobs in Greater Noida, Uttar Pradesh

Technical Support Team Leader jobs in Mumbai, Maharashtra

Technical Sales jobs in Mohali, Punjab

Support Technical Leader

Redwood Software Inc.
Hyderabad, Telangana

Apply Now

Job details

Qualifications

English
Databases
APIs
Application support

Full job description

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

The Technical Leader supporting Redwood products provides day-to-day leadership and technical guidance to a team of Level 2 and Level 3 Support Engineers. This role balances hands-on technical involvement, operational oversight, and people leadership, ensuring consistent SLA performance and high-quality handling of complex customer issues. The Technical Leader is developing confidence in technical leadership and customer escalation handling while supporting team performance, cross-functional collaboration, and continuous improvement initiatives.

Operational Excellence

Oversee daily ticket queues and ensure SLA compliance.
Monitor long-running or stalled tickets and take corrective action.
Handle a defined number of tickets weekly to maintain technical proficiency.
Unblock high-priority or complex cases to maintain workflow continuity.

Advanced Technical Issue Management

Independently resolve complex issues using established troubleshooting principles.
Lead resolution of escalated or high-impact cases requiring deeper expertise.
Collaborate with Engineering and Product on bugs, fixes, and process alignment.
Drive root cause analysis (RCA) and advocate for long-term product fixes.
Ensure escalations to Engineering are clear, complete, and actionable.

Customer Handling & Escalation

Act as a leadership escalation point for complex or sensitive customer situations.
Join customer calls when needed to clarify technical direction and manage expectations.
Support engineers in communicating complex technical findings to customers.

People Leadership

Conduct structured 1:1s focused on performance, development, and support needs.
Coach engineers on handling complex tickets and customer communication.
Resolve interpersonal conflicts and help maintain team morale.
Lead daily stand-ups to align priorities and manage risk.

Cross-Functional Collaboration

Participate in Engineering and Product syncs, sharing insights on ticket trends.
Track development-related issues and ensure timely follow-up.
Collect and share engineer feedback on fixes, product quality, and process gaps.

Performance & Continuous Improvement

Monitor KPIs such as SLA adherence, long-running tickets, CSAT, and escalation volume.
Identify recurring issues and propose improvement actions.
Contribute to documentation and workflow updates.

YOUR EXPERIENCE

5+ years of experience in technical or application support roles.
Proven experience supporting workload automation platforms such as RMJ.
Prior experience in mentorship, technical leadership, or informal team lead roles.
Strong troubleshooting skills across OS, databases, networking, APIs, and RMJ components.
Proficiency in English (written and spoken).

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at [email protected]

Apply Now

Refine Your Search

non voice process jobs in uppal kalan hyderabad telangana

Support Technical Leader

D365 TECHNICAL SUPPORT ADM

Technical Lead - Professional Services and Support

Pelican Services Technical Support

Executive Customer Support

Cashier/ Data Entry Operator

Malayalam Customer Support Executive

OPS 2 Technical Support

Associate - Customer Care - Non - Voice 5A

Process Associate- Customer Care

Associate - Customer Care - Sales & Support 5A

Associate - F&A - AP 5A

Other jobs to consider

I want to receive the latest job alerts for non voice process in uppal kalan hyderabad telangana

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected