Borivali Mumbai Maharashtra Desktop support technician Jobs – 151 Open Jobs Today

Production Monitoring & Technical Support (Payment Aggregation)
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Production Monitoring & Technical Support (Payment Aggregation)

billdesk -
Mumbai, Maharashtra

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Job details

Qualifications

BCS
Elasticsearch
ITIL Certification
Computer Science
Incident management
IT service management
Technical support
Analysis skills
Incident response
Bachelor's degree
SDKs
APIs
Root cause analysis
Information Technology

Full job description

Job Description

We are seeking a skilled and proactive professionals to oversee the reliability, performance, and technical operations of our payment aggregation services.

This pivotal role involves managing production workflows, resolving technical issues, and driving proactive monitoring strategies to deliver a seamless transaction experience.

The ideal candidate will have deep expertise in payment workflows, system orchestration, and monitoring tools, with a focus on ensuring high availability, operational efficiency, and customer satisfaction.

Responsibilities

Production Monitoring and Uptime Management
Manage 24/7 monitoring of payment systems, ensuring high availability with a target of 99.99% uptime
Design and maintain dashboards to track transaction metrics, system health, and workflow performance across various payment methods
Proactively identify and resolve performance bottlenecks, anomalies, and transaction failures
Technical Support and Incident Management
Act as the escalation point for complex technical issues impacting payment transactions or customer experience
Lead incident response efforts, conduct root cause analysis (RCA), and implement corrective actions to prevent recurrence
Ensure adherence to SLAs and maintain detailed logs for reporting and compliance
Change Management and Impact Mitigation
Participate in change management processes for application and system components, ensuring minimal disruption to service flows
Evaluate the potential impact of changes and help devise enhanced monitoring workflows/metrics to detect and mitigate issues
Correlate past incidents with current changes to proactively improve monitoring and risk management practices
Data Analysis and Reporting
Analyze transaction patterns, operational metrics, and system logs to proactively detect potential failures
Implement monitoring metrics using ELK Stack (Elasticsearch, Logstash, Kibana) to identify trends, anomalies, and failure points
Prepare periodic reports on system performance, incident trends, and improvement initiatives for senior management

Qualification

Bachelor's degree in Computer Science, Information Technology, or a related field

Certified Payment Security Practitioner (CPSP) or equivalent certifications

ITIL Certification or experience with IT service management best practices

Prior experience in large-scale payment aggregation or fintech environments

Skills

In-depth understanding of payment workflows across multiple payment methods, including cards, UPI, netbanking, etc and reconciliation
Strong understanding of system correlation and issue diagnosis along with customer journeys and application workflows
Design and maintain real-time dashboards for transaction monitoring across multiple payment methods
Expertise in incident management and troubleshooting
Proficient in data analysis and reporting
Knowledge of payment aggregator APIs, payment SDKs, and integration methods
Exceptional problem-solving and analytical abilities

Industry

Fintech/ Payments, Banking, Digital Payments

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Job Description

Responsibilities

Production Monitoring and Uptime Management

Technical Support and Incident Management

Change Management and Impact Mitigation

Data Analysis and Reporting

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