Borivali Mumbai Maharashtra Desktop support technician Jobs – 156 Open Jobs Today

Technical Support Specialist
Diamonds On Call Limited —Mumbai, Maharashtra
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- Software troubleshooting
- Salesforce
- Windows
- Health insurance
- Life insurance
Quick apply
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- Bachelor's degree
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Technical Support Specialist

Diamonds On Call Limited -
Mumbai, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹3,00,000 - ₹6,00,000 a year
2 hours ago

Benefits

Provident Fund
Health insurance
Life insurance
Paid sick time

Qualifications

Software troubleshooting
Salesforce
Windows
Technical support
B2B
APIs
Communication skills

Full job description

Job Title: Technical Support Specialist
Location: Surat / Mumbai
Experience: 2–5 Years
Employment Type: Full-Time

About Us

Diamonds On Call is a fast-growing B2B online diamond marketplace connecting suppliers and buyers globally. As we expand across international markets, we are looking for a proactive Technical Support Specialist to help onboard clients and provide exceptional technical assistance.

About the Role
We're looking for a Technical Support Specialist to onboard customers and suppliers, provide technical assistance, and ensure a seamless experience on our B2B marketplace platform.

Key Responsibilities

Onboarding Process:

Facilitate the onboarding of new suppliers in the marketplace in accordance with established processes.
Facilitate the onboarding of customers on technical side for API , plugin etc
Assist clients in understanding and navigating the onboarding requirements for products and pricing.

End-to-End Onboarding Journey:

Manage the entire clients onboarding journey, including inventory upload, inventory verification, and providing necessary technical support.
Ensure a smooth and efficient onboarding process addressing any technical challenges they may encounter.

Technical Assistance:

Provide technical support to new and existing clients in using our marketplace.
Assist clients with troubleshooting technical issues and guide them in optimizing their use of the platform.

Query Management:

Manage and address queries promptly and effectively.
Collaborate with cross-functional teams to resolve technical issues raised by clients

CRM Management:

Record and maintain accurate and up-to-date information in the Customer Relationship Management (CRM) system.
Document interactions, ensuring a comprehensive view of the clients relationship.

Meetings and Reports:

Organize and participate in meetings with clients to address concerns, provide updates, and gather feedback.
Generate and present reports on clients onboarding progress, technical support trends, and issue resolution.

Requirements

2–5 years of experience in Technical Support, Customer Success, or Onboarding.
Familiarity with APIs, integrations, and CRM tools.
Strong communication and problem-solving skills.
Ability to manage multiple client accounts effectively.

Why Join Us?

Competitive salary
Career growth opportunities
Exposure to global clients
Dynamic and collaborative work environment

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:

Health insurance
Life insurance
Paid sick time
Provident Fund

Application Question(s):

Have you used any CRM tools such as HubSpot, Zoho, Salesforce, or similar?
Have you conducted client onboarding and training sessions?
Do you have experience supporting B2B SaaS, Marketplace, or Technology products?
Briefly describe a technical issue you resolved for a customer and how you approached it.

Work Location: In person

Quick apply

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