Goregaon East Mumbai Maharashtra Desktop support technician Jobs – 152 Open Jobs Today

Help Desk Executive
T7E —Mulund, Mumbai, Maharashtra
- Microsoft Excel
- English
- Computer skills
3h
Technical Support Specialist
Victaulic —Mumbai, Maharashtra
- Full-time
- AutoCAD
- Microsoft Excel
- CAD
ERPNext System Administrator
Acres Foundation —Chembur, Mumbai, Maharashtra
- ₹8,00,000 - ₹12,00,000 a year
- Full-time
- Microsoft Access
- ERP systems
- SQL
- Health insurance
Quick apply
1h

Discover related jobs

Based on your search for desktop support technician jobs.

Desktop Support Engineer
ComUnus Technologies Pvt Ltd —Goregaon, Mumbai, Maharashtra
Provide *L1 technical support* for desktops, laptops, printers, and other IT peripherals. Log and manage incidents/service requests using *ITSM tools* such as…
Up to ₹3,00,000 a year
Quick apply
Desktop Support Engineer
Vishal Digital —Malad West Dely, Mumbai, Maharashtra
A Desktop Support Engineer provides technical assistance and support to computer users within an organization, troubleshooting hardware, software, and network…
₹20,000 - ₹25,000 a month
Quick apply

I want to receive the latest job alerts for desktop support technician in goregaon east mumbai maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near goregaon east mumbai maharashtra

Helpdesk Executive jobs in Kolkata, West Bengal

Executive, Accounts jobs in Medinipur, West Bengal

Helpdesk Executive jobs in Ghatkopar, Mumbai, Maharashtra

Helpdesk Executive jobs in Gurugram, Haryana

Helpdesk Executive jobs in Mumbai, Maharashtra

Mis Executive jobs in Mumbai, Maharashtra

Hr Executive jobs in Madurai, Tamil Nadu

Systems Administrator jobs in Coimbatore, Tamil Nadu

Systems Administrator jobs in Gujarat

Linux Administrator jobs in Mumbai, Maharashtra

Systems Administrator jobs in Ahmedabad, Gujarat

Systems Administrator jobs in Kerala

System Administrator, Narayana College jobs in Hyderabad, Telangana

Hotel It Support jobs in Chennai, Tamil Nadu

Technical Support Specialist jobs in Pune, Maharashtra

Technical Support jobs in Noida, Uttar Pradesh

Technical Support Specialist jobs in Kolkata, West Bengal

Technical Support Specialist jobs in Airoli, Navi Mumbai, Maharashtra

Chat Support , Noida Sector 16 jobs in Noida, Uttar Pradesh

Technical Support Specialist jobs in Thiruvananthapuram, Kerala

Help Desk Executive

T7E
Mulund, Mumbai, Maharashtra

Apply Now

Job details

3 hours ago

Qualifications

Microsoft Excel
Mobile applications
English
Gujarati
Computer skills
Customer support
Hindi
Communication skills
Help desk

Full job description

# Job Description – Help Desk Executive

The role involves monitoring multiple WhatsApp groups, understanding user queries through calls, creating and tracking support tickets, coordinating with internal teams, and ensuring every issue is followed through to resolution.

Key Responsibilities
Monitor customer and field WhatsApp groups throughout the day and identify queries/issues.
Contact users over the phone to understand their concerns and collect all required information.
Create clear and accurate support tickets with complete issue details.
Acknowledge and confirm the reported issue with the concerned user.
Coordinate with Technology, Quality, Rewards, Finance, HR, and other internal teams for resolution.
Regularly follow up on open tickets and ensure timely closure.
Communicate the resolution clearly to the user and ensure proper closure of the issue.
Maintain accurate records of tickets, follow-ups, pending issues, and resolutions.
Prepare and share weekly reports/summary of common queries, pending issues, and resolutions.
Escalate critical or recurring issues to the appropriate team.
Candidate Profile
6 months to 1 year of experience in Customer Support, Telecalling, Back Office, Help Desk, or Service Desk roles.
Fluent in Gujarati and Hindi – speaking is mandatory.
Good written English skills with the ability to clearly document customer issues.
Good verbal communication and active listening skills.
Comfortable speaking with mechanics, retailers, field staff, and other non-technical users.
Patient and capable of understanding issues even when the initial explanation is unclear.
Strong follow-up skills with the ability to manage multiple open issues simultaneously.
Good organisational and coordination skills.
Basic computer knowledge with working knowledge of MS Excel/Google Sheets and Email.
Preferred / Added Advantage
Experience with any ticketing or help-desk tool.
Experience supporting mobile applications or digital platforms.
Experience in the automotive aftermarket industry.
Experience handling customer/field support through WhatsApp groups.
Key Skills

Customer Support | Help Desk | Telecalling | Ticket Management | Issue Resolution | Follow-up | WhatsApp Support | Excel | Google Sheets | Email Communication | Gujarati | Hindi | English

What We Offer
Opportunity to work with a growing automotive aftermarket organisation.
Exposure to customer support, technology platforms, and cross-functional coordination.
Opportunity to develop skills in help-desk and support operations.

Apply Now

Refine Your Search

desktop support technician jobs in goregaon east mumbai maharashtra

Help Desk Executive

Technical Support Specialist

ERPNext System Administrator

Discover related jobs

I want to receive the latest job alerts for desktop support technician in goregaon east mumbai maharashtra

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected