About Us:
Frootle India Private Limited is a house of global electronics brands. Dealing in innovative International Home, Kitchen, Entertainment and Wellness products for the India market. With 300+ dedicated employees having an average age of 25 years makes us young and passionate to achieve our company goals happily.
Some of the well-known brands are:
1. Ecovacs - Robotic Vacuum Cleaner
2. Bosch- Home Appliances
3. Tineco - Cordless Floor Cleaner
4. Kuvings - Cold Press Juicer | Blender
5. Coway - Air Purifier
6. Instant Brands - Electric Pressure Cooker | Air Fryer
7. Nutricook - Electric Pressure Cooker | Air Fryer
8. Nutribullet - Blender
9. XGIMI - Smart Portable | Cinematic | Ultra Short Throw Projector
10. Cosori - Air Fryer
11. Levoit - Air Purifier
12. Laurastar - Hygienic Steamer | Steam Iron & more
13. Hoover - Canister Floor | Carpet Vacuum
14. Hizero - Cordless Hard Floor Cleaners
15. Blendtec - Commercial Blenders
Role Summary:
We are looking for a proactive and detail-oriented Operations & Customer Experience Executive to manage and support field operations while ensuring a high level of customer service. The role involves coordinating with Field Service Engineers (FSEs), monitoring team performance, analyzing operational data, resolving service-related issues and driving improvements in field productivity and customer experience.
The ideal candidate will take ownership of day-to-day operations and work closely with cross-functional teams to ensure smooth execution of field activities and service requirements.
Key Accountabilities:
- Plan and coordinate daily, weekly and monthly field operations to meet business requirements
- Coordinate with Field Service Engineers and internal teams to ensure timely execution of service activities
- Call customers to understand their requirements, confirm availability and schedule service visits and product demonstrations
- Coordinate and manage customer appointments, ensuring FSEs are assigned and visits/demos are completed within the scheduled timelines
- Monitor individual and team performance and identify areas requiring improvement
- Support FSE onboarding, training and ongoing performance development
- Collect, analyze and track customer feedback to identify service gaps and improvement opportunities
- Coordinate with relevant teams to resolve customer concerns and ensure timely closure of service issues
- Act as a communication bridge between field teams and management, ensuring timely sharing of updates, feedback and operational requirements
- Monitor compliance with defined service quality and operational standards
- Track operational issues and coordinate with stakeholders to develop effective solutions
- Prepare and maintain operational reports, trackers and performance dashboards using Excel and Google Sheets
- Identify process inefficiencies and implement initiatives to improve productivity, service quality and customer satisfaction
- Ensure accountability and effective execution of assigned operational objectives
Essential Qualifications:
- Bachelor's or Master's degree in Business Administration, Operations Management, Supply Chain Management or a related field
- Freshers or candidates with relevant internship or work experience will be preferred
- Strong communication, coordination and problem-solving skills
- Proficiency in MS Excel and Google Sheets
- Good analytical and organizational abilities
- Strong customer-focused approach with attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Ability to work independently and take ownership of responsibilities
What We Offer
- Opportunity to work with globally recognized technology brands
- Paid leave benefits as per company policy
- Performance-Based Variable Incentives
- Dynamic and collaborative work environment with continuous learning opportunities.
- Career growth in a fast-growing consumer technology company
Pay: ₹360,000.00 - ₹420,000.00 per year
Benefits:
Work Location: In person
