Malur Karnataka Data engineering data Jobs – 139 Open Jobs Today

Customer Relationship Manager
Uniservice Apartment Solutions —Whitefield, Bengaluru, Karnataka
- ₹22,000 - ₹26,000 a month
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Life insurance
Quick apply
14d
Senior Consultant - SAP IBP Response and Supply Order Series
Bristlecone —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Senior Product Development AI Engineer
Clarivate —Bengaluru Urban District, Karnataka
- Full-time
- Hybrid work
- Azure
- Oracle
- System design
Senior Staff Engineer (Generative AI, Langchain + Langraph, Machine Learning)
Nagarro —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Master's degree
Quick apply
1d
Assistant Director of Sales
Marriott International, Inc —Bengaluru, Karnataka
- Full-time
- Sales
- Bachelor's degree
- Business Administration
4d
AsstDir-Sales I
Marriott International, Inc —Bengaluru, Karnataka
- Full-time
- Sales
- Bachelor's degree
- Business Administration
Director Of Weddings- JW Marriott Bengaluru Prestige Golfshire Resort & Spa
Marriott International, Inc —Bengaluru, Karnataka
- Full-time
- Sales
- Bachelor's degree
- Business Administration
2d

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Customer Relationship Manager

Uniservice Apartment Solutions -
Whitefield, Bengaluru, Karnataka

Quick apply

Job details

Permanent
₹22,000 - ₹26,000 a month
14 days ago

Benefits

Provident Fund
Leave encashment
Health insurance
Life insurance
Paid sick time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Facilities management
Complaint handling
Microsoft Office
CMMS
Bachelor's degree
Maintenance Connection
Communication skills
Property management

Full job description

Job Summary

We are looking for a Customer Relationship Manager (CRM) to act as the primary point of contact between the facility management team and clients/residents. The role is responsible for ensuring excellent customer experience, timely resolution of complaints and service requests, effective coordination with operations teams and vendors, and compliance with agreed SLAs and KPIs.

The CRM will work closely with Maintenance, Housekeeping, Security, Engineering, Finance, Procurement and Facility Operations teams to ensure smooth service delivery and high customer satisfaction. These responsibilities are consistent with current FM CRM roles, which emphasize complaint tracking, work-order coordination, customer follow-up, SLA performance and reporting. IIndeed+2

Key Responsibilities

Act as the primary contact for clients, residents, tenants and occupants for facility-related queries, complaints and service requests.
Receive, record, track and close customer complaints through CRM, email, phone, apps or other communication channels.
Ensure all service requests are addressed within the agreed Turnaround Time (TAT) and SLA.
Coordinate with Maintenance, MEP, Housekeeping, Security, Landscaping, Engineering and other operational teams for issue resolution.
Generate and follow up on work orders with internal teams and external vendors.
Keep customers informed about the status, expected completion time and resolution of their requests.
Handle customer escalations professionally and ensure appropriate corrective action.
Conduct regular customer/client interactions, feedback meetings and satisfaction surveys.
Monitor customer satisfaction, complaint trends, recurring issues and service quality.
Coordinate with vendors and contractors to ensure service quality and SLA compliance.
Support move-in/move-out, inspections, handovers and other customer-facing activities where applicable.
Maintain accurate customer records, complaint logs, service reports and communication history.
Prepare daily, weekly and monthly MIS reports covering complaints, TAT, pending requests, escalations, customer feedback and SLA performance.
Coordinate with Finance for billing-related customer queries, payment issues and service-related documentation.
Support Facility Managers in client meetings, operational reviews and service improvement initiatives.
Identify recurring service issues and recommend preventive/corrective actions.
Assist in community engagement, customer events and initiatives designed to improve customer experience.
Maintain confidentiality of customer and facility information.

Key Performance Indicators (KPIs)

Customer satisfaction / CSAT
Complaint resolution within agreed TAT
SLA compliance
Number of open and overdue complaints
First-time resolution rate
Escalation rate
Customer retention / relationship health
Quality of customer communication
Vendor/service response time
Accuracy and timeliness of MIS reports

For senior CRM roles, current FM job descriptions also commonly include client reviews, relationship retention, NPS/customer-health metrics, vendor SLA management and operational reporting. LLinkedIn+1

Required Qualifications & Skills

Graduate degree in any discipline; a qualification in Facility Management, Hospitality, Business Administration, Engineering or Property Management is an advantage.
3–7 years of relevant experience in facility management, property management, hospitality, residential communities or customer relationship management.
Excellent verbal and written communication skills.
Strong customer-service and complaint-handling skills.
Good coordination and stakeholder-management abilities.
Strong follow-up and problem-solving skills.
Good knowledge of MS Excel, Word, PowerPoint and email.
Experience with CRM, ticketing systems, CAFM/CMMS or resident-management applications is preferred.
Ability to prepare MIS reports and analyze customer/service data.
Ability to handle difficult customers and escalations professionally.
Good understanding of FM services, SLAs, KPIs and vendor coordination.

Preferred Candidate Profile

The ideal candidate should be customer-focused, proactive, well-organized and confident in dealing with clients and multiple operational teams. Experience in residential communities, commercial buildings, corporate facilities or integrated facility management will be an advantage. Current Bengaluru FM CRM openings similarly emphasize communication, complaint coordination, reporting, MS Office and coordination with maintenance and other site teams. FFoundit

Employment Details

Employment Type: Full-time
Work Location: On-site
Working Days: 6 days / week, as per site requirements
Shift: As per facility operational requirements

Pay: ₹22,000.00 - ₹26,000.00 per month

Benefits:

Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund

Work Location: In person

Quick apply

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