Bengaluru, Karnataka Accenture Jobs – 13301 Open Jobs Today

RRN00017018 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
Payroll Operations Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- ERP systems
- English
Record to Report Ops Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Office
- 12th Pass
9d
Analytics and Modeling Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- SQL
- AWS
- Analysis skills
Delivery Operations Associate Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Oracle
- Analysis skills
AI / ML Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Azure
- AWS
- Machine learning
Procurement Operations New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
Banking Operations Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Finance
- Master's degree
- Bachelor's degree
Business Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Research
- Analysis skills
- Communication skills
14d
Delivery Operations Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Procurement Practice Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Access
- Project management
Full Stack Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Analysis skills
- Project management
- Agile
Learning Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- B.Sc
1d
Custom Software Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Engineering
10d
Program/Project Management Representativ
Accenture —Bengaluru, Karnataka
- Full-time
- Project management
- Time management
Health Admin Services New Associate-Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Nursing
- B.Sc
- English
- Health insurance
Regulatory Compliance Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Risk and Compliance Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- Accounting
17h
Customer Service New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Data entry
- AI
2d
Trust & Safety Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Communication skills
9h

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RRN00017018 - Service Desk Associate

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Incident management
Software troubleshooting
BMC Remedy
Customer service
Technical support
Microsoft Office
Analysis skills
Remote access software
ServiceNow
Communication skills
Active Directory

Full job description

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.

Roles & Responsibilities:
Provide Level 1 (L1) Technical Support through the IT Service Desk.
Assist users in troubleshooting and resolving technical issues efficiently and effectively.
Log and document client interactions, issues, and resolutions in the ITSM tool.
Collaborate with team members to improve service delivery and enhance overall client experience.

Professional & Technical Skills:
Proficiency in Service Desk Management.
Solid understanding of incident management processes.
Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.
Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.
Understanding of Service Level Agreements (SLAs) and ticket lifecycle.
Experience supporting remote users and using remote troubleshooting tools.
Excellent verbal communication skills with a neutral accent.
Strong written communication skills, including proper E-Mail etiquette.
Effective problem-solving and analytical skills.
Strong customer service orientation.
Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.

Support Type & Working Hours:
Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.
Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.
Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.
Work Schedule: Five-day work week, with weekly offs determined by the shift roster.

Additional Information:
Experience: 0–2 years in IT Service Desk or Technical Support.
Location: Position is based at our Bengaluru office.
Educational Qualification: Minimum 15 years of full-time education is mandatory.

Apply Now

Refine Your Search

accenture jobs in bengaluru, karnataka

RRN00017018 - Service Desk Associate

Payroll Operations Senior Analyst

Record to Report Ops Associate

Analytics and Modeling Analyst

Delivery Operations Associate Manager

AI / ML Engineer

Procurement Operations New Associate

Banking Operations Analyst

Business Analyst

Delivery Operations Senior Analyst

Procurement Practice Associate

Full Stack Engineer

Learning Operations Associate

Custom Software Engineer

Program/Project Management Representativ

Health Admin Services New Associate-Voice

Regulatory Compliance Analyst

Risk and Compliance Analyst

Customer Service New Associate

Trust & Safety Associate

I want to receive the latest job alerts for accenture in bengaluru, karnataka

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