NEWGEN MULTI-SPECIALITY HOSPITAL
Perumbakkam, Chennai | Beyond Cure
JOB DESCRIPTION – FINANCE & BILLING EXECUTIVE
Job Title
Finance & Billing Executive
Department
Finance & Billing
Reporting To
Finance Manager / Hospital Administrator
Location
Newgen Multi-Speciality Hospital, Perumbakkam, Chennai
Employment Type
Full-Time
Work Schedule
6 days a week; rotational shifts as per hospital requirements
Job Purpose
The Finance & Billing Executive is responsible for accurate and timely billing of all inpatient (IP) and outpatient (OP) services, cash and collections management, insurance/TPA coordination, and day-to-day finance and accounts support. The role ensures transparent billing for patients, minimal revenue leakage, and compliance with hospital policies and statutory requirements.
Key Responsibilities
Billing Operations
- Prepare and process OP and IP bills accurately, covering consultations, procedures, lab, pharmacy, room charges, and other services as per the approved tariff.
- Generate interim and final bills for inpatients; explain bill details clearly to patients and attenders at admission, during stay, and at discharge.
- Coordinate with wards, OT, lab, pharmacy, and front office to ensure all services rendered are captured and billed without omission.
- Process discharge billing promptly to minimise patient waiting time; obtain necessary approvals for discounts or concessions as per policy.
Cash, Collections & Reconciliation
- Handle cash, card, UPI, and online payment collections; issue receipts and maintain accurate daily collection records.
- Perform daily cash closing, shift handover reconciliation, and deposit of collections as per hospital procedure.
- Track advances, refunds, and outstanding dues; follow up on pending payments and credit bills.
Insurance & TPA Coordination
- Verify insurance eligibility, obtain pre-authorisations, and coordinate with TPAs/insurers for cashless approvals and enhancements.
- Prepare and submit claim documents; follow up on claim settlements, queries, and rejections until closure.
- Guide patients on insurance coverage, exclusions, and co-payment amounts in a clear and courteous manner.
Accounts & Reporting
- Maintain billing records, registers, and supporting documents for audit readiness.
- Prepare daily, weekly, and monthly revenue and collection reports (department-wise, doctor-wise) for management review.
- Support the finance team with data entry, vendor invoice processing, petty cash tracking, and basic bookkeeping as required.
- Assist during internal and statutory audits by providing accurate records and clarifications.
Compliance & Patient Service
- Ensure billing practices comply with hospital policies, tariff structures, and applicable statutory/GST requirements.
- Handle billing-related patient queries and grievances politely; escalate unresolved issues to the reporting manager.
- Maintain confidentiality of patient and financial information at all times.
Qualifications & Experience
- Bachelor's degree in Commerce, Finance, Accounting, or a related field (B.Com / BBA / M.Com preferred).
- 1–3 years of experience in hospital billing, healthcare finance, or accounts; freshers with strong accounting knowledge may be considered.
- Working knowledge of hospital information systems (HIS) / billing software and MS Excel.
- Familiarity with insurance/TPA processes and basic GST concepts is an added advantage.
Skills & Competencies
- Strong numerical accuracy and attention to detail.
- Good communication skills in Tamil and English; ability to explain bills patiently to patients and families.
- Integrity and accountability in handling cash and financial data.
- Ability to work under pressure, manage discharge-time rush, and multitask across counters.
- Team player with a service-oriented, patient-first attitude.
Key Performance Indicators (KPIs)
- Billing accuracy rate (errors per bills processed).
- Average discharge billing turnaround time.
- Daily cash reconciliation accuracy (zero unexplained variance).
- TPA claim submission timeliness and settlement rate.
- Reduction in revenue leakage and pending outstanding dues.
This job description outlines the primary duties of the role and is not exhaustive. Responsibilities may be revised based on organisational requirements.
Work Location: In person
