Uppal Kalan Hyderabad Telangana Non voice process Jobs – 150 Open Jobs Today

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UST —Hyderabad, Telangana
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Service Desk Associate- US Voice Process

UST -
Hyderabad, Telangana

Quick apply

Job details

Qualifications

Cloud security
Remote access software

Full job description

Role description

Ability to understand the client query, respond to telephone calls, email, instant messages, and ensure every issue/request is logged in the Ticketing tool without any lapses.

Provide first Level for all IT related services to end users, provide Remote desktop support and perform other activities based on SOPs within agreed SLA’s.

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users.

Route tickets to internal 2nd and 3rd level IT support staff appropriately without any misrouting.

Use the Incident Management System to document and manage Incidents and work requests and their respective resolutions and circumvention's.

Assign Service Requests / incidents to appropriate support teams and follow up until closure.

Respond to, and diagnose, problems through discussions with users, including issue recognition, logs, research, isolation, resolution and follow –up steps.

Educate Users about Self-help articles, best practices thus creating awareness about IT systems usage.

Co-ordinate with Level 2 teams during Major incidents and provide updates to Users.

Ensure the ticket is updated with latest updates in a descriptive manner for future reference.

Skills

cloud infrastructure,cloud security,cloud storage,infrastructure as code,

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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non voice process jobs in uppal kalan hyderabad telangana

Service Desk Associate- US Voice Process

Associate - Customer Care - Sales & Support 5A

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