Bengaluru, Karnataka Accenture Jobs – 13258 Open Jobs Today

RRN00017016 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
HR Service Delivery New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- PMP
- Project management
- Bachelor's degree
Banking Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- Agile
- Business Administration
Quality Assurance Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Supply Chain Operations Specialist-Messaging
Accenture —Bengaluru, Karnataka
- Full-time
- B.Sc
- Master's degree
- Analysis skills
Capital Markets Services Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Analysis skills
- Communication skills
Custom Software Engineering Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Databases
- SQL
- Analysis skills
PPSM Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Computer literacy
- English
Record to Report Ops Specialist
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Finance
- Bachelor's degree
8d
Graphic & Visual Design Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- SharePoint
- Communication skills
Customer Contact Comms Analyst-Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Quality Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Sales
- Scripting
- APIs
9d
Inbound Sales Management Senior Analyst-Voice
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
ContractSeniorAnalyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Customer Contact Comms Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
Underwriting Associate
Accenture —Bengaluru, Karnataka
- Full-time
Business Advisory Associate-Messaging
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
2d
Infrastructure Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- DevOps
- AWS
8d
Customer Contact Comms Senior Analyst-Voice
Accenture —Bengaluru, Karnataka
- Full-time
Campaign Management Analyst
Accenture —Bengaluru, Karnataka
- Full-time

I want to receive the latest job alerts for accenture in bengaluru, karnataka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

accenture jobs near bengaluru, karnataka

Service Desk Associate jobs in Bengaluru, Karnataka

Market Analyst jobs in Bengaluru, Karnataka

Contract Analyst jobs in Bengaluru, Karnataka

Quality Engineer jobs in Bengaluru, Karnataka

Underwriter jobs in Bengaluru, Karnataka

Supply Chain Specialist jobs in Bengaluru, Karnataka

Graphic Designer jobs in Bengaluru, Karnataka

Records Specialist jobs in Bengaluru, Karnataka

Business Associate jobs in Bengaluru, Karnataka

Senior Analyst jobs in Bengaluru, Karnataka

Banking Associate jobs in Mumbai, Maharashtra

Software Analyst jobs in Bengaluru, Karnataka

Customer Service Representative jobs in Bengaluru, Karnataka

Quality Assurance Analyst jobs in Bengaluru, Karnataka

Infrastructure Engineer jobs in Bengaluru, Karnataka

Catalog Associate, Ecommerce jobs in Coimbatore, Tamil Nadu

Service Desk Associate jobs in Hyderabad, Telangana

Service Desk jobs in Noida, Uttar Pradesh

Audit Associate jobs in Kerala

Service Desk Associate jobs in Gurugram, Haryana

RRN00017016 - Service Desk Associate

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Incident management
Software troubleshooting
BMC Remedy
Customer service
Technical support
Microsoft Office
Analysis skills
Remote access software
ServiceNow
Communication skills
Active Directory

Full job description

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.

Roles & Responsibilities:
Provide Level 1 (L1) Technical Support through the IT Service Desk.
Assist users in troubleshooting and resolving technical issues efficiently and effectively.
Log and document client interactions, issues, and resolutions in the ITSM tool.
Collaborate with team members to improve service delivery and enhance overall client experience.

Professional & Technical Skills:
Proficiency in Service Desk Management.
Solid understanding of incident management processes.
Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.
Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.
Understanding of Service Level Agreements (SLAs) and ticket lifecycle.
Experience supporting remote users and using remote troubleshooting tools.
Excellent verbal communication skills with a neutral accent.
Strong written communication skills, including proper E-Mail etiquette.
Effective problem-solving and analytical skills.
Strong customer service orientation.
Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.

Support Type & Working Hours:
Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.
Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.
Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.
Work Schedule: Five-day work week, with weekly offs determined by the shift roster.

Additional Information:
Experience: 0–2 years in IT Service Desk or Technical Support.
Location: Position is based at our Bengaluru office.
Educational Qualification: Minimum 15 years of full-time education is mandatory.

Apply Now

Refine Your Search

accenture jobs in bengaluru, karnataka

RRN00017016 - Service Desk Associate

HR Service Delivery New Associate

Banking Operations Associate

Quality Assurance Analyst

Supply Chain Operations Specialist-Messaging

Capital Markets Services Analyst

Custom Software Engineering Analyst

PPSM Associate

Record to Report Ops Specialist

Graphic & Visual Design Senior Analyst

Customer Contact Comms Analyst-Voice

Quality Engineer

Inbound Sales Management Senior Analyst-Voice

ContractSeniorAnalyst

Customer Contact Comms Associate

Underwriting Associate

Business Advisory Associate-Messaging

Infrastructure Engineer

Customer Contact Comms Senior Analyst-Voice

Campaign Management Analyst

I want to receive the latest job alerts for accenture in bengaluru, karnataka

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected