Bengaluru, Karnataka Accenture Jobs – 13132 Open Jobs Today

RRN00017018 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00016822 - Application Tech Support Practitioner Copy 01
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
Infra Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Software troubleshooting
- In-person
Order to Cash Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Finance
- Analysis skills
Application Support Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
AI / ML Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Machine learning
- Software development
Procurement Practice Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
Measurement and Reporting Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
6d
RRN00017109 - Infra Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
Operations Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Quality Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Software development
- APIs
Total Rewards Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Oracle
- Customer service
6d
HR Service Delivery Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
Payroll Analyst– Global Payroll
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- English
- Continuous improvement
Payroll Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- English
- Microsoft Office
6d
Record to Report Operations New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Finance
- Master's degree
- Presentation skills
Custom Software Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Computer Science
- Master's degree
- SQL
Packaged/SaaS Application Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- APIs
Payroll Operations New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Human resources
- Communication skills
6d
Technology Support Engineer
Accenture —Bengaluru, Karnataka
- Full-time

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RRN00017018 - Service Desk Associate

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Incident management
Software troubleshooting
BMC Remedy
Customer service
Technical support
Microsoft Office
Analysis skills
Remote access software
ServiceNow
Communication skills
Active Directory

Full job description

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.

Roles & Responsibilities:
Provide Level 1 (L1) Technical Support through the IT Service Desk.
Assist users in troubleshooting and resolving technical issues efficiently and effectively.
Log and document client interactions, issues, and resolutions in the ITSM tool.
Collaborate with team members to improve service delivery and enhance overall client experience.

Professional & Technical Skills:
Proficiency in Service Desk Management.
Solid understanding of incident management processes.
Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.
Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.
Understanding of Service Level Agreements (SLAs) and ticket lifecycle.
Experience supporting remote users and using remote troubleshooting tools.
Excellent verbal communication skills with a neutral accent.
Strong written communication skills, including proper E-Mail etiquette.
Effective problem-solving and analytical skills.
Strong customer service orientation.
Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.

Support Type & Working Hours:
Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.
Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.
Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.
Work Schedule: Five-day work week, with weekly offs determined by the shift roster.

Additional Information:
Experience: 0–2 years in IT Service Desk or Technical Support.
Location: Position is based at our Bengaluru office.
Educational Qualification: Minimum 15 years of full-time education is mandatory.

Apply Now

Refine Your Search

accenture jobs in bengaluru, karnataka

RRN00017018 - Service Desk Associate

RRN00016822 - Application Tech Support Practitioner Copy 01

Infra Tech Support Practitioner

Order to Cash Operations Associate

Application Support Engineer

AI / ML Engineer

Procurement Practice Analyst

Measurement and Reporting Associate

RRN00017109 - Infra Tech Support Practitioner

Operations Engineer

Quality Engineer

Total Rewards Analyst

HR Service Delivery Associate

Payroll Analyst– Global Payroll

Payroll Operations Associate

Record to Report Operations New Associate

Custom Software Engineer

Packaged/SaaS Application Engineer

Payroll Operations New Associate

Technology Support Engineer

I want to receive the latest job alerts for accenture in bengaluru, karnataka

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