Bengaluru, Karnataka Accenture Jobs – 13128 Open Jobs Today

RRN00017023 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
Procure to Pay Operations Analyst
Accenture —Bengaluru, Karnataka
- Full-time
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- Bachelor's degree
Supply Chain Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Bachelor's degree
- Data entry
IT Customer Service Representative
Accenture —Bengaluru, Karnataka
- Full-time
- Computer Science
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IT Service Management Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
Record to Report Ops Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Finance
- Bachelor's degree
- Business Administration
Record to Report Ops Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Office
- 12th Pass
12d
Banking Advisory Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Analysis skills
- Data entry
Analyst- Program Management
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Materials Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Research
- Master's degree
- Bachelor's degree
11d
Quality Assurance Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Procurement Practice Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Access
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Quality Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- APIs
HR Service Delivery Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
ISSRRN0001139 - Infra Tech Support Practitioner Copy 21
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
Full Stack Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Java
- Analysis skills
- Project management
Procurement Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
AI / ML Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Machine learning
- AI
- Python
5d
Payroll Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- English
- Microsoft Office
3d
Custom Software Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Project management
- Agile

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RRN00017023 - Service Desk Associate

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Incident management
Software troubleshooting
BMC Remedy
Customer service
Technical support
Microsoft Office
Analysis skills
Remote access software
ServiceNow
Communication skills
Active Directory

Full job description

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.

Roles & Responsibilities:
Provide Level 1 (L1) Technical Support through the IT Service Desk.
Assist users in troubleshooting and resolving technical issues efficiently and effectively.
Log and document client interactions, issues, and resolutions in the ITSM tool.
Collaborate with team members to improve service delivery and enhance overall client experience.

Professional & Technical Skills:
Proficiency in Service Desk Management.
Solid understanding of incident management processes.
Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.
Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.
Understanding of Service Level Agreements (SLAs) and ticket lifecycle.
Experience supporting remote users and using remote troubleshooting tools.
Excellent verbal communication skills with a neutral accent.
Strong written communication skills, including proper email etiquette.
Effective problem-solving and analytical skills.
Strong customer service orientation.
Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.

Support Type & Working Hours:
Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.
Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.
Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.
Work Schedule: Five-day work week, with weekly offs determined by the shift roster.

Additional Information:
Experience: 0–2 years in IT Service Desk or Technical Support.
Location: Position is based at our Bengaluru office.
Educational Qualification: Minimum 15 years of full-time education is mandatory.

Apply Now

Refine Your Search

accenture jobs in bengaluru, karnataka

RRN00017023 - Service Desk Associate

Procure to Pay Operations Analyst

Supply Chain Operations Associate

IT Customer Service Representative

IT Service Management Analyst

Record to Report Ops Analyst

Record to Report Ops Associate

Banking Advisory Analyst

Analyst- Program Management

Materials Engineer

Quality Assurance Analyst

Procurement Practice Associate

Quality Engineer

HR Service Delivery Analyst

ISSRRN0001139 - Infra Tech Support Practitioner Copy 21

Full Stack Engineer

Procurement Operations Associate

AI / ML Engineer

Payroll Operations Associate

Custom Software Engineer

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