Bengaluru, Karnataka Accenture Jobs – 13133 Open Jobs Today

RRN00017018 - Service Desk Associate
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
RRN00016822 - Application Tech Support Practitioner Copy 01
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
Procure to Pay Operations Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Finance
- Bachelor's degree
Record to Report Ops Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Office
- 12th Pass
Payroll Operations Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
- Time management
Supply Chain Operations Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- ERP systems
- Analysis skills
- Agile
RRN00016824 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- Communication skills
Procurement Practice Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
Measurement and Reporting Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
6d
Operations Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Delivery Operations Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Delivery Operations Associate Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Oracle
- Analysis skills
Trust & Safety Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Communication skills
6d
AI/ML Computational Science Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- English
20h
Regulatory Compliance New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Communication skills
14d
HR Service Delivery New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Oracle
- English
Record to Report Ops New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Finance
12d
Trust & Safety New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- English
- Communication skills
14d
AI / ML Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Machine learning
- AI
- Python
8d
Application Support Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Analysis skills
- Project management

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RRN00017018 - Service Desk Associate

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Incident management
Software troubleshooting
BMC Remedy
Customer service
Technical support
Microsoft Office
Analysis skills
Remote access software
ServiceNow
Communication skills
Active Directory

Full job description

Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.

Roles & Responsibilities:
Provide Level 1 (L1) Technical Support through the IT Service Desk.
Assist users in troubleshooting and resolving technical issues efficiently and effectively.
Log and document client interactions, issues, and resolutions in the ITSM tool.
Collaborate with team members to improve service delivery and enhance overall client experience.

Professional & Technical Skills:
Proficiency in Service Desk Management.
Solid understanding of incident management processes.
Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.
Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.
Understanding of Service Level Agreements (SLAs) and ticket lifecycle.
Experience supporting remote users and using remote troubleshooting tools.
Excellent verbal communication skills with a neutral accent.
Strong written communication skills, including proper E-Mail etiquette.
Effective problem-solving and analytical skills.
Strong customer service orientation.
Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.

Support Type & Working Hours:
Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.
Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.
Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.
Work Schedule: Five-day work week, with weekly offs determined by the shift roster.

Additional Information:
Experience: 0–2 years in IT Service Desk or Technical Support.
Location: Position is based at our Bengaluru office.
Educational Qualification: Minimum 15 years of full-time education is mandatory.

Apply Now

Refine Your Search

accenture jobs in bengaluru, karnataka

RRN00017018 - Service Desk Associate

RRN00016822 - Application Tech Support Practitioner Copy 01

Procure to Pay Operations Analyst

Record to Report Ops Analyst

Payroll Operations Analyst

Supply Chain Operations Analyst

RRN00016824 - Application Tech Support Practitioner

Procurement Practice Analyst

Measurement and Reporting Associate

Operations Engineer

Delivery Operations Senior Analyst

Delivery Operations Associate Manager

Trust & Safety Associate

AI/ML Computational Science Associate

Regulatory Compliance New Associate

HR Service Delivery New Associate

Record to Report Ops New Associate

Trust & Safety New Associate

AI / ML Engineer

Application Support Engineer

I want to receive the latest job alerts for accenture in bengaluru, karnataka

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