Bengaluru, Karnataka Accenture Jobs – 13163 Open Jobs Today

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Accenture —Bengaluru, Karnataka
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Accenture —Bengaluru, Karnataka
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Accenture —Bengaluru, Karnataka
- Full-time
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Application Tech Support Practitioner

Accenture -
Bengaluru, Karnataka

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Job details

Full-time

Qualifications

Technical support
Communication skills

Full job description

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through a deep understanding of the products and services offered. Your commitment to quality will be evident as you work diligently to maintain the high standards expected in our operations.

Roles & Responsibilities:

Expected to build knowledge and support the team.
Participate in Problem Solving discussions.
Assist in troubleshooting and resolving client issues effectively.
Collaborate with team members to enhance service delivery and client satisfaction.
Document client interactions and resolutions to improve future support processes.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Service Desk Management.
Good To Have Skills: Experience with Service Desk Voice Support.
Strong understanding of client relationship management.
Familiarity with ticketing systems and support workflows.
Ability to communicate technical information clearly to non-technical users.

Additional Information:

The candidate should have minimum 0-2 years of experience in Service Desk Management.
This position is based at our Bengaluru office.
A 15 years full time education is required.

15 years full time education

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accenture jobs in bengaluru, karnataka

Application Tech Support Practitioner

Payroll Operations Analyst

Customer Service Analyst

Campaign Management Specialist

Trust & Safety Associate

Payroll Operations Associate

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