Ahmedabad Gujarat Lead reporting analyst Jobs – 26 Open Jobs Today

Lead Reporting Analyst
Etech Global Services —Gandhinagar, Gujarat
- ₹15,00,000 - ₹18,00,000 a year
- Night shift
- Remote
- Microsoft Excel
- Computer Science
- English
9d
Analyst II, Reporting Factory Supervisor
Kraft Heinz Company —Ahmedabad, Gujarat
- Finance
- Master's degree
- Project management
PPC Paid Ads Analyst-Ahmedabad
MEDIA CLOCK PTY LTD —Ellisbridge, Ahmedabad, Gujarat
- ₹40,000 - ₹60,000 a month
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Fraud Control Analyst-Sr. Executive-Ahmedabad
Vodafone —Ahmedabad, Gujarat
- Full-time
- English
- Microsoft Office
- Analysis skills
Project Lead – Data Analytics
Etech Global Services —Gandhinagar, Gujarat
- ₹15,00,000 - ₹18,00,000 a year
- Night shift
- CRM software
- Microsoft Excel
- Management
9d
Business Analyst
Gitakshmi Technologies —Ahmedabad, Gujarat
- Full-time
- Computer Science
- English
- Master's degree
- Food provided
5d
Sr. Business Analyst
TOPS Infosolutions —Ahmedabad, Gujarat
- Analysis skills
- Project management
- Bachelor's degree
14d
Analyst I, Global GBS
Kraft Heinz Company —Ahmedabad, Gujarat
- English
- Bachelor's degree
- Human resources
Analyst II, ATR Payroll Accounting
Kraft Heinz Company —Ahmedabad, Gujarat
- Microsoft Excel
- Finance
- Bachelor's degree
Data Analysts
Asite —Ahmedabad, Gujarat
- Full-time
- Computer science
- Salesforce
- Data analysis skills
Sr. Data Analyst
Simform —Ahmedabad, Gujarat
- Full-time
- Remote
- Azure
- SQL
- AWS
Finance Controller
Ingersoll Rand —Ahmedabad, Gujarat
- Full-time
- Microsoft Excel
- Oracle
- English
Factory Digitalization Lead
Arabelle Solutions —Sanand, Gujarat
- Full-time
- ERP systems
- English
- SQL
Quick apply
Technical Support Analyst
Astics Techlabs Pvt. Ltd. —Ahmedabad, Gujarat
- ₹20,000 - ₹40,000 a month
- Weekend availability
- Hospitality
- Microsoft Access
- Software troubleshooting
- Work from home
Quick apply
2d
Process Associate
Silent Infotech —Ahmedabad, Gujarat
- ERP systems
- Finance
- Master's degree
Sr. SOC Analyst
Netclues —Ahmedabad, Gujarat
- Azure
- Salesforce
- SQL
13d
Project Manager (Technical) (4-6 Years Experience)
Webs Optimization Software Solution —Ahmedabad, Gujarat
- Hybrid work
- Azure
- Computer Science
- PMP
- Health insurance
- Flexible schedule
AI Adoption Specialist - SEO
E2M SOLUTIONS PRIVATE LIMITED —Ahmedabad, Gujarat
- Research
- Analysis skills
- AI
IT Project Manager
Xelentor Technologies —Ahmedabad, Gujarat
- ₹40,000 - ₹60,000 a month
- Full-time
- Azure
- Computer Science
- PMP
Quick apply
6d
India Finance Director - M/F
Powerstatic Solutions India Private Limited —Sanand, Gujarat
- Full-time
- ERP systems
- Finance
- Master's degree
Quick apply
17h

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Lead Reporting Analyst

Etech Global Services -
Gandhinagar, Gujarat

Apply Now

Job details

₹15,00,000 - ₹18,00,000 a year
9 days ago

Qualifications

BCS
Power BI
Microsoft Excel
Computer Science
Avaya
Relational databases
Call center experience
QlikView
Microsoft SQL Server
English
Information Systems
Tableau
Databases
12th Pass
SQL
Bachelor's degree
Macros
ETL
Pivot tables
Communication skills
Analytics

Full job description

Remote

What We Offer:

Night Shift allowance as per process
Health Insurance
Tuition Reimbursement
Incentive components campaign wise
Work Life Balance Initiatives
Rewards & Recognition
Internal movement through IJP

What You’ll Be Doing:

ESSENTIAL DUTIES:

Engage directly with clients to gather, clarify, and document reporting requirements; serve as the primary point of contact for all CXM reporting needs across internal and external stakeholders.
Translate client business requirements into technical reporting specifications; explain data capabilities, methodology, and report logic to non-technical stakeholders in a clear and accessible manner.
Lead requirements-gathering sessions, workshops, and review meetings with clients; manage expectations on timelines, scope, and deliverable quality throughout the reporting lifecycle.
Design, develop, and maintain BI dashboards and performance reports tracking key contact center KPIs including AHT, FCR, CSAT, SLA adherence, abandonment rate, occupancy, and agent productivity.
Build and manage dashboards and visualizations using BI tools such as Sisense, Power BI, Tableau, or equivalent; develop and maintain data models to support evolving reporting requirements.
Monitor trends across CXM data sets and provide proactive, data-driven insights and recommendations to operations teams and client leadership.
Write, optimize, and maintain complex SQL queries to extract, transform, and analyze data from relational databases; perform root cause analysis on data discrepancies and resolve reporting issues.
Maintain data integrity, documentation of reporting logic, definitions, and data lineage to ensure consistency and transparency across all client-facing deliverables.
Package and present key findings, briefings, and performance summaries to clients and leadership in a clear, concise manner; tailor communication style to the audience – technical teams and executive stakeholders alike.
Craft documentation including process maps, reporting definitions, data dictionaries, and scope documents to support knowledge transfer and operational continuity.
Collaborate with data engineering, IT, and operations teams to ensure proper data pipelines, source system integrations, and accuracy of data feeding into reporting platforms.
Manage multiple reporting requests simultaneously; prioritize based on business impact, client urgency, and deadlines while maintaining consistent delivery standards.
Support and assist with routine and ad-hoc reporting requests; champion a continuous improvement mindset and be flexible in a dynamic, client-driven environment.

CORE RESPONSIBILITIES/SKILL SET:

Strong client-facing and stakeholder communication skills; ability to engage confidently with clients, understand their needs, and explain complex data concepts in simple, business-friendly language.
Proficiency in SQL (complex queries, joins, aggregations, stored procedures, performance tuning) for data extraction, transformation, and analysis from relational databases.
Hands-on experience with a BI tool (Sisense, Power BI, Tableau, QlikView, or equivalent) to design dashboards, build visualizations, and present data compellingly to varied audiences.
Sound understanding of contact center operations and CXM metrics (AHT, CSAT, FCR, SLA adherence, NPS, occupancy) and their business significance.
Ability to effectively organize, prioritize, and manage multiple reporting deliverables concurrently under deadline pressure while maintaining high quality and accuracy.
Excellent attention to detail with a strong commitment to data accuracy, consistency, and report integrity across all deliverables.
Good oral & written English skills; ability to exercise strict confidentiality in all client and data matters.

What We Expect You To Have:

A minimum of a Bachelor’s degree in Computer Science, Information Systems, Statistics, Business Analytics, or a related field. High School Diploma/GED may be considered for candidates with significant demonstrated experience.
Minimum 4–6 years of overall experience in a reporting, analytics, or BI analyst role; with at least 2–3 years specifically working in a client-facing or CXM capacity within a call center or BPO environment.
Demonstrated experience leading client requirements-gathering engagements – ability to ask the right questions, manage scope, and translate business needs into reporting solutions.
Proficient in Microsoft SQL Server – writing and optimizing complex queries, stored procedures, and performing data extraction and analysis from large operational datasets.
Hands-on experience building dashboards and reports in a BI platform such as Sisense (preferred), Power BI, Tableau, Looker, or equivalent.
Strong understanding of contact center KPIs, CXM frameworks, and operational metrics; familiarity with workforce management tools and call center platforms (e.g., Genesys, Avaya, NICE) is an advantage.
Advanced proficiency in Microsoft Excel (VLOOKUP/XLOOKUP, pivot tables, Power Query, macros) for supplementary analysis and report development.
Exposure to ETL processes, data warehousing concepts, or data modeling (star schema, snowflake schema) is a must

Job Title

Lead Reporting Analyst

Department

Data Analytics

Reports to

Assistant Director – Data Analytics

Pay Grade

15 - 18 LPA

Location

Gandhinagar

Job Type

WFH (Need to visit office once in 3-4 months)

Schedule & Shift

US Shift (Flexibility is required per Business/Client requirements)

Apply Now

Refine Your Search

lead reporting analyst jobs in ahmedabad gujarat

Lead Reporting Analyst

Analyst II, Reporting Factory Supervisor

PPC Paid Ads Analyst-Ahmedabad

Fraud Control Analyst-Sr. Executive-Ahmedabad

Project Lead – Data Analytics

Business Analyst

Sr. Business Analyst

Analyst I, Global GBS

Analyst II, ATR Payroll Accounting

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Sr. Data Analyst

Finance Controller

Factory Digitalization Lead

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Process Associate

Sr. SOC Analyst

Project Manager (Technical) (4-6 Years Experience)

AI Adoption Specialist - SEO

IT Project Manager

India Finance Director - M/F

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