Alandi Maharashtra Business data analyst capital market vice president Jobs – 6 Open Jobs Today

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Assistant Vice President - Digital Ops Transformation

EXL Service -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Jira
Six Sigma Certification
Power BI
Operations management
Software deployment
Trello
Tableau
Master's degree
Six Sigma
Project management
Bachelor's degree
Smartsheet
Kaizen
APIs
Agile
Business Administration
Microsoft Project
AI
MBA
Project leadership
Banking

Full job description

Job Description: EXL is seeking an AVP to join its newly established Digital Operations Transformation practice - a high-energy, execution-focused leadership role sitting at the centre of EXL's transformation delivery capability. Reporting to the Senior AVP (D2), this role is responsible for end-to-end project leadership and delivery of complex transformation programmes across a portfolio of BPM clients.

The AVP will own the delivery of transformation initiatives spanning process excellence, digital automation, AI embedding, and analytics-driven improvement - working closely with client operations teams and EXL's DE and AI Solutions partners. The ideal candidate is equally comfortable running a Six Sigma improvement project, contributing to client-facing solution design, and managing a cross-functional digital delivery team.

Responsibilities: Project Leadership & Transformation Delivery

Own end-to-end delivery of transformation projects - from scoping and diagnostics through design, implementation, and benefits sign-off
Build and manage detailed project plans, timelines, risk registers, and governance cadence; proactively manage deviations
Lead cross-functional project teams, ensuring clarity of ownership, accountability, and delivery pace
Prepare and present progress reports and steering updates for client and internal leadership

Process Excellence & Continuous Improvement

Lead DMAIC and Lean improvement projects, applying Six Sigma rigour to opportunity identification, root-cause analysis, and solution design
Conduct operational assessments - evaluating client workflows, systems, and KPIs to surface efficiency and quality opportunities
Develop and sustain continuous improvement frameworks within client operations, building a healthy pipeline of improvement initiatives

Digital Innovation, Automation & AI

Identify automation and digital improvement opportunities across client processes; develop business cases and lead implementation
Manage RPA, AI/GenAI, and process intelligence deployments in collaboration with EXL's technology and solutions teams
Stay current on automation, AI, and digital tooling relevant to BPM operations; bring practical recommendations to clients and the Senior AVP

Client-Facing Solution & Product Contribution

Support and contribute to the design of client-facing transformation solutions - participating in requirements gathering, solution design workshops, and UAT
Work with clients to validate solution designs and ensure they are grounded in operational reality
Build reusable assets (playbooks, toolkits, templates) that accelerate delivery and raise solution quality across the practice

Data-Driven Insights & Analytics

Utilize process mining, advanced analytics, and data visualization tools to generate insights that drive transformation priorities
Develop journey maps, value stream maps, and data narratives to communicate client challenges and opportunities clearly
Track and report transformation benefits realization against committed KPIs and agreed baselines

Stakeholder Management & Change Management

Build strong working relationships with client operations teams, engaging regularly at Director and VP level
Drive change management and adoption - stakeholder communication plans, training design, and embedding transformed ways of working
Support the Senior AVP in strategic client interactions and executive-level programme governance

Team Contribution & Knowledge Sharing

Mentor junior team members, analysts, and associates; actively contribute to team capability development
Contribute to practice-building - methodologies, case studies, and point-of-view documents that strengthen the Digital Ops Transformation brand
Actively share knowledge and best practices across the Digital Ops Transformation team

Qualifications: Essential – Mandatory Criteria

Education

Bachelor's degree (any discipline); MBA or postgraduate qualification preferred

Experience

10+ years of experience in business transformation, process excellence, and operations management, predominantly in BPO/BPM/ITES environments
Proven track record of independently leading and delivering transformation projects with measurable, validated business impact
Experience managing cross-functional project teams and coordinating delivery across multiple stakeholder groups
Senior client engagement experience - confident operating with client Director and VP-level stakeholders
Domain knowledge across at least three of: Banking & Capital Markets | Utilities (Water & Gas) | Airlines & Travel | Transport, Shipping & Logistics

Six Sigma & Lean

Six Sigma Black Belt certification - mandatory
Demonstrable portfolio of certified Six Sigma and Lean projects with quantified, validated savings
Hands-on experience deploying Lean/Six Sigma, Kaizen, and DMAIC frameworks in live BPM operational environments

Technical & Digital Skills

RPA Platforms: UiPath, Automation Anywhere, Blue Prism, or equivalent - requirements definition and bot deployment experience
Process Mining: Celonis, Signavio, Minit, or similar - independently able to run process discovery and analysis
Analytics & Visualisation: Power BI, Tableau, Qlik, or equivalent - able to build and present insightful dashboards and narratives
AI & GenAI: Working knowledge of AI/GenAI capabilities and their application in operations management
Workflow & BPM: Experience configuring and managing workflow and BPM platforms
Integration: Functional understanding of ETL processes and API integrations
Project Management: Jira, Smartsheet, Microsoft Project, Trello, Asana, or similar - project-level governance

Soft Skills

Strong project leadership - structured, delivery-oriented, able to maintain momentum across complex workstreams
Clear, confident communicator - translates technical and analytical outputs into business-readable insights for senior stakeholders
Analytical and structured problem-solver; comfortable with ambiguity, able to design solutions from first principles
Collaborative team player with the ability to influence without authority across matrixed organizations

Desirable – Additional Criteria

Six Sigma Master Black Belt certification or active progression towards it
Exposure to client-facing product or solution design - co-developing a repeatable tool, framework, or product with or for a client
Certification in digital transformation, design thinking, or agile methodologies
Exposure to voice / contact centre operational environments

Apply Now

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business data analyst capital market vice president jobs in alandi maharashtra

Assistant Vice President - Digital Ops Transformation

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