Role Purpose
The Senior QA will be responsible for strengthening and driving Amoya’s Quality Assurance and Food Safety systems across the manufacturing facility. The role will lead quality data analysis, non-conformance investigation, CAPA management, audit readiness, documentation control, supplier quality, and continuous improvement initiatives.
The Senior QA will work closely with Production, Maintenance, Procurement, R&D, Logistics, and QA teams to identify quality risks, establish root causes, implement corrective and preventive actions, and ensure consistent compliance with food safety and quality standards.
This role requires a strong combination of technical QA expertise, analytical ability, problem-solving skills, documentation discipline, and cross-functional leadership to ensure that Amoya’s quality systems continuously improve and deliver safe, consistent, and compliant products.
Key Responsibilities:
1. Quality Data Analysis & Quality Performance Management
- Collect, consolidate, analyse, and interpret quality data from raw material, in-process, finished product, environmental monitoring, microbiological testing, and supplier quality activities.
- Monitor and analyse critical quality parameters such as Fat %, SNF, SCC, TBC, acidity, moisture, microbiological results, and other product/process specifications.
- Identify quality trends, recurring deviations, process variations, and emerging risks and recommend appropriate corrective actions.
- Develop and maintain daily, weekly, monthly, and quarterly quality dashboards and KPI reports for management review.
- Apply Statistical Process Control (SPC), control charts, Pareto analysis, and trend analysis to identify process instability and improvement opportunities.
- Ensure accuracy, integrity, and timely availability of quality data for decision-making.
2. Non-Conformance, OOS & CAPA Management
- Lead investigations related to non-conformances, product deviations, OOS/OOT results, process failures, and quality incidents.
- Conduct structured Root Cause Analysis (RCA) using tools such as 5-Why, Fishbone, Pareto, and FMEA.
- Own and maintain the CAPA register, ensuring timely initiation, implementation, effectiveness verification, and closure of actions.
- Coordinate with Production, Maintenance, Procurement, R&D, and other stakeholders to implement corrective and preventive actions.
- Monitor recurring non-conformances and identify systemic issues requiring preventive action.
- Maintain and analyse the customer complaint register, investigate root causes, and support timely resolution.
- Present significant quality deviations, RCA findings, CAPA status, and recurring trends during management review meetings.
3. Audit, Food Safety & Compliance Management
- Support and coordinate internal quality, food safety, GMP, and system audits.
- Prepare audit schedules, checklists, documentation, evidence, and compliance reports.
- Support external and customer audits, including FSSAI inspections, ISO 22000, BRCGS, and customer quality audits.
- Ensure timely closure of audit observations and track corrective actions to completion.
- Maintain a compliance calendar covering regulatory requirements, licences, certifications, inspections, audits, and renewals.
- Coordinate with the QA Manager and Food Safety Officer during regulatory and certification audits.
- Monitor compliance with applicable food safety, quality, hygiene, GMP, HACCP, and regulatory requirements.
- Identify potential compliance gaps and proactively recommend corrective measures.
4. SOP, Documentation & Quality System Management
- Develop, review, update, and implement SOPs, Work Instructions, specifications, formats, checklists, and quality procedures.
- Ensure all QA documentation is current, approved, version-controlled, traceable, and accessible.
- Manage document change control and ensure effective communication and implementation of revised procedures.
- Maintain audit-ready quality records, including batch records, testing reports, monitoring records, calibration certificates, inspection records, and other QA documentation.
- Ensure quality records are maintained as per regulatory and company-defined retention requirements.
- Periodically review QA systems and documentation to identify opportunities for standardisation and improvement.
5. Supplier & Incoming Material Quality
- Monitor and analyse supplier quality performance based on incoming material quality, rejection rates, deviations, complaints, and CAPA history.
- Track quality trends for raw milk, packaging materials, ingredients, and other incoming materials.
- Identify underperforming suppliers and escalate quality concerns to the QA Manager and Procurement team.
- Support supplier approval, evaluation, and periodic re-evaluation through quality data and performance analysis.
- Coordinate with Procurement and suppliers for quality complaints, corrective action requests, specifications, and improvement plans.
- Support development and review of supplier quality standards and acceptance criteria.
6. Process Improvement & Quality Improvement Projects
- Lead or participate in cross-functional projects focused on product consistency, yield improvement, waste reduction, process optimisation, and quality improvement.
- Use structured quality tools such as 5-Why, Fishbone, FMEA, Pareto, SPC, and control charts to solve recurring quality problems.
- Analyse production and quality data to identify process improvement opportunities.
- Support validation and monitoring of new products, new processes, equipment changes, and process modifications from a quality perspective.
- Track improvement projects through defined objectives, action plans, timelines, and measurable outcomes.
- Promote a proactive quality culture focused on prevention rather than detection.
7. Quality Reporting & Cross-Functional Coordination
- Prepare and circulate daily, weekly, monthly, and management quality reports.
- Act as a key interface between QA and Production, Maintenance, Procurement, R&D, Logistics, and other functions on quality-related matters.
- Communicate significant quality risks, deviations, food safety concerns, and emerging trends to the QA Manager promptly.
- Conduct or participate in quality review meetings and ensure action points are tracked to closure.
- Support management with data-driven insights for quality and operational decision-making.
- Ensure effective communication of quality requirements and changes across relevant functions.
8. Team Support & QA Capability Building
- Guide and support QA executives, officers, and technicians in quality systems, documentation, testing practices, RCA, CAPA, and compliance requirements.
- Review quality records and reports prepared by junior team members for accuracy and completeness.
- Conduct or support training on SOPs, GMP, HACCP, food safety, documentation practices, and quality awareness.
- Promote accountability and adherence to quality standards across the manufacturing facility.
- Support the QA Manager in strengthening systems, processes, and team capabilities.
Candidate Profile - Essential Qualifications & Experience
- B.Tech/B.E. in Dairy Technology, Food Technology, or related discipline, or M.Sc. in Food Science/Food Technology/Quality Management from a recognised institution.
- 3–6 years of relevant experience in QA/Quality Systems within the dairy, food, FMCG, or related manufacturing industry.
- Strong practical knowledge of ISO 22000, HACCP, GMP, FSSAI, and BRCGS requirements.
- Hands-on experience in CAPA, RCA, non-conformance management, OOS investigation, audit preparation, and quality documentation.
- Experience in handling quality data, trend analysis, KPI reporting, and quality improvement initiatives.
- Exposure to supplier quality management and incoming material quality control.
Technical Skills
- Strong proficiency in MS Excel, including Pivot Tables, Charts, data validation, formulas, dashboards, and statistical functions.
- Working knowledge of SPC, control charts, Pareto analysis, 5-Why, Fishbone, FMEA, and other quality tools.
- Strong understanding of dairy/food product quality parameters such as Fat %, SNF, SCC, TBC, acidity, moisture, microbiological parameters, and product specifications.
- Experience with document management systems, QMS, ERP, or other quality management software is preferred.
- Strong understanding of quality records, traceability, document control, and audit evidence management.
Preferred Experience
- Experience in dairy processing/manufacturing will be strongly preferred.
- Exposure to BRCGS/ISO 22000 certification audits and customer audits.
- Experience in handling customer complaints, supplier CAPA, quality improvement projects, and management review meetings.
- Experience in preparing and maintaining quality dashboards and management-level reports.
Key Competencies
- Analytical & Data-Driven: Able to convert quality data into meaningful insights and actionable recommendations.
- Problem-Solving: Strong capability to identify root causes and implement sustainable corrective actions.
- Quality & Food Safety Focus: Demonstrates a strong commitment to product safety, compliance, and consumer protection.
- Detail-Oriented: Maintains high accuracy in quality data, documentation, and reporting.
- Ownership & Accountability: Takes ownership of CAPA, audits, investigations, and quality improvement initiatives.
- Cross-Functional Collaboration: Works effectively with Production, Maintenance, Procurement, R&D, and other stakeholders.
- Communication: Able to clearly communicate technical quality issues to both operational teams and management.
- Proactive Approach: Identifies potential quality and food safety risks before they become major issues.
- Leadership & Mentoring: Capable of guiding junior QA team members and driving adherence to quality standards.
Work Environment
Working Days: 6 Days a Week (24 × 6)
Shift: General Shift – 09:00 AM to 05:30 PM
Shift Rotation: Shift timings may rotate based on business and operational requirements.
Pay: ₹900,000.00 - ₹1,000,000.00 per year
Benefits:
- Commuter assistance
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
