Title – Store Manager
Reporting to – Area Operations Manager
Skip Level – City/Zonal Manager
Store Type- NSO (COCO)
About the Role
A Store Manager acts as an important link between strategy and execution. He/she drives the store towardsachieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high levelof morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.
Responsibilities
1) Customer focus:Driving Net Promoter Score
*Greeting customers when they enter store and coaching the team to do the same
*Displaying commitment towards providing exceptional Customer Service and ensuring that associates also treat Customer Satisfaction as a priorit
*Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
*Striving to have long lasting and fruitful relationships with each of our customers
2)Driving sales vs.plan*Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
*Developing a culture of high sales performance expectations, i.e. Sales Leadership
*Motivating and inspiring the field team to drive for results
*Assessing field capability and establish performance priorities at group level3)People Development (Attrition Control)
*Assisting in recruiting and selecting high potential staff
*Providing effective on-the-job training and guidance to team members making use of company training modules
*Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
*Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan
*Understanding the reasons for attrition and taking measures to control it
4)Cash & Inventory management
*Monitoring cash reconciliation to ensure there is no mismatch of store funds
*Ensuring availability of required merchandise and services*Conducting stocktakes regularly
*Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed
*Performing the necessary quality checks for the new products
*Working very closely with other departments till the product reachesthe customer and ensuring the best customer experience to the Customer
5)Supervision
*Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
*Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation
6)SOP adherence & implementation
*Ensuring that all SOPsfor retail are implemented successfully and adhered to by store employees *Updating colleagues on business performance, new initiatives and other important issues *Scheduling the team’s shift timings to meet the store’s business needs and demands
*Ensuring staffing levels are adequate to effectively operate the store
7)Store Upkeep & maintenance
*Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store
*Ensuring the security of all equipment and that there is no shortage of stock units or damage in the store
Personal attributes & competencies
*Minimum qualification: Under Graduate can apply with minimum 5 years of total experience and 2 years as a store manager
*Graduate with minimum 4 years of total experience and 2 years as a store manager
*Ability to act as a link between strategy and execution
*Ability to develop and inspire people to achieve their best
*Ability to build rapport and trusting relationships
*Ability to understand stated and unstated needs of the customer and offer solutions
*Clear communication and active listening skills .
*Ability to adapt to a changing environment and openness to learn
*Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority.
Pay: Up to ₹500,000.00 per year
Work Location: In person
