Bengaluru, Karnataka Service planner bangalore central Jobs – 4 Open Jobs Today

Service Planner - Bangalore Central
Rentokil Initial —Bengaluru, Karnataka
- Full-time
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Field Supervisor - Bangalore Central
Rentokil Initial —Bengaluru, Karnataka
- Full-time
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Service Planner - Bangalore Central

Rentokil Initial -
Bengaluru, Karnataka

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Job details

Full-time

Qualifications

Google Suite
PCI
Bachelor's degree
Computer skills
Negotiation

Full job description

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

Requirements

About the Role:

The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.
The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)
Support digital transition and maintain the accuracy of consumption, TOS, and service data
Coordinate with IT for new users or device-related issues
Ensure error-free documentation and adherence to the ticket-based callout process
Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
Prioritise planning to reduce service backlog and ensure “On-Time” delivery
Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
Track technician-wise productivity, efficiency, and service delivery KPIs
Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
Assist AOM/OM/ABM/BM in monitoring field KPIs
Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
Raise unresolved issues to next-level management for resolution
Ensure leave planning and service continuity without disruption

Key Result Areas:

On-time Service Planning
Data Accuracy
SCP Utilisation
Schedule Adherence
Reporting & Analysis
Cross-Team Coordination

Competencies (Skills essential to the role):

Detail Orientation
Planning & Organizing
Analytical Thinking
Customer Focus
Negotiation Skills

Educational Qualification / Other Requirement:

Minimum graduate, with 1–3 years of relevant experience
Basic computer skills required (advanced proficiency is a plus)
Knowledge of MS-Office/G-Suite
Willing to travel occasionally within the division

Role Type / Key working relationships:

Individual contributor role
External- Customers and customer representatives
Internal - Sales, Operations, Business support functions

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who

make our company what it is. We believe in:

Service
Relationships
Teamwork
Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace

welcoming to people of all backgrounds.

Quick apply

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