Bengaluru Karnataka Support concentrix Jobs – 5 Open Jobs Today

Associate- Real Time Management
Concentrix —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Access
- Oracle
7d
Analyst- Real Time Management
Concentrix —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Access
- Oracle
7d
SRE DevOps Engineer
Concentrix —Bannerghatta Road, Bengaluru, Karnataka
- Full-time
- Azure
- Windows
- AWS
Manager, Client Success Business Consulting
Concentrix —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Microsoft Access
- Windows
Team Leader
Concentrix —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Management
- Bachelor's degree

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Associate- Real Time Management

Concentrix -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
7 days ago

Qualifications

Live chat
Microsoft Powerpoint
Microsoft Access
Oracle
Microsoft Outlook
Call centre
Microsoft Office
Bachelor's degree
Communication skills

Full job description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and KEY RESPONSIBILITIES

Track staffing required vs committed vs delivered staffing.
Monitor contractual delivery attainment on a real time basis
Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, and Tier One production impacting tool outages inclusive of client communication.
Manage call volume and labor resources for inbound/outbound call centers, while maintaining and exceeding Organization’s and client goals and expectations.
Monitor designated call centers through various internal and external platforms, instituting timely and efficient communication to verify allocation settings, queue settings, overflow targets, media events, and transcription campaigns.
Release reports as per real time adherence reporting schedule
Monitor incoming volume compared to locked forecast.
Monitor actual average handle time against planned for the interval/ day.
Monitor actual service goal attainment by interval / day.
Capture reasons for performance deviations by interval in real time
Analyze and monitor statistical information in a timely manner to achieve proper call allocation goals, reforecasting demand and staffing.
Recommend strategies to Operations for improved labor utilization and key performance indicators
Agent skilling (workgroup or queue membership concepts), multi-skill routing sets (the concept of Forecast groups, staff groups, and intent routing)
Queue Performance Reporting and Actions Taken
Review and process VTO/PTO/OT/Non-Prod time requests in real-time
Intraday real time monitoring of service levels for all queues at all sites 24/7/365

Key Skills & Knowledge

Aspect/IEX WFM – and other Workforce Scheduling tools. (Admin, setup, use, updated, edits, reporting
Good Communication Skill
MS Office – Excel, PowerPoint, Word, Access, Outlook, etc.
InContact/Oracle – ACD and other ACD platforms to support multi-channel Environment – (Voice/Chat/Email/SMS)
2+ years’ Workforce Experience (RTA or greater)
1+ years’ experience working with tools or equivalent counterparts
Bachelor's degree in related field from a four-year college or university program with a minimum of two years of relevant experience - preferred.
Basic knowledge of the call center industry.
Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.).
Knowledge of ACD and Call Center Workforce applications - preferred.
Strong oral and written communication skills.
Proficient in Microsoft Office.
Ability to multi-task, prioritize, and meet timelines of deliverables.
Self-starter, sense of urgency, and works well under pressure.
High attention to detail, sense of professionalism and ability to develop relationships

QUALIFICATIONS

:

Graduate

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Apply Now

Refine Your Search

support concentrix jobs in bengaluru karnataka

Associate- Real Time Management

Analyst- Real Time Management

SRE DevOps Engineer

Manager, Client Success Business Consulting

Team Leader

I want to receive the latest job alerts for support concentrix in bengaluru karnataka

Explore jobs in more locations

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and KEY RESPONSIBILITIES

Key Skills & Knowledge

QUALIFICATIONS

:

Graduate

Disclaimer:-

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