Chandrasekharpur Bhubaneswar Orissa Csc centre head / operations manager Jobs – 3 Open Jobs Today

CSC Centre Head / Operations Manager
GEC Media Group —Bhubaneswar, Odisha
- Full-time
- Remote
- Management
- Salesforce
- English
Branch Sales Manager
HDFC Bank —Bhubaneswar, Odisha
- Presentation skills
- Bachelor's degree
- Travel
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HDFC Bank —Bhubaneswar, Odisha
- Team management
- Banking

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CSC Centre Head / Operations Manager

GEC Media Group -
Bhubaneswar, Odisha

Apply Now

Job details

Full-time

Qualifications

Management
Call center experience
Salesforce
Slack
English
Master's degree
Project management
Bachelor's degree
Team management
B2B
APIs
AI
MBA
B2B Marketing
Leadership

Full job description

Key Responsibilities

Team Leadership & Centre Operations

Hire, onboard, and manage a team of 8–14 specialists across 4 pillars: CIO & Events, Digital & Content,

Operations & Finance, AI & IT

Set daily, weekly, and monthly targets for each team member; conduct weekly 1:1s and monthly KPI

reviews

Maintain the daily async stand-up reporting rhythm to Dubai HQ via Slack/Zoho Cliq

Own the Bhubaneswar office operations — vendor contracts, facilities, IT, compliance

Manage the CSC budget (INR); produce monthly cost-vs-budget report for Tushar

Cross-BU Delivery

Ensure every GEC business unit receives its agreed service level from the CSC — CIO outreach, event

pipeline, lead generation, campaign execution, MIS reporting, account management

Chair the weekly cross-pillar sync; resolve resource conflicts; prioritise based on revenue impact

Serve as the primary escalation point for all Dubai HQ requests to the CSC team

AI & Process Governance

Align with GEC Digital for the AI agent infrastructure (N8N + Claude API); work with the GEC Digital to

ensure all 12 agents are running, maintained, and continuously improved

Own all CSC SOPs — create, document, and enforce standard operating procedures for every function

Drive continuous improvement: identify manual processes that can be automated; champion the 10x

productivity mandate

Requirements

Must-Have

5 –7 years of experience in BPO, contact centre operations, B2B marketing operations, or digital agency management

Proven experience managing a team of 8+ people in a multi-function environment

Experience working with international clients or remote reporting to senior leadership

Strong command of CRM systems — Zoho CRM preferred; Salesforce acceptable

Excellent written and spoken English — will communicate daily with Dubai HQ leadership

Demonstrated experience with project management and SOP development

Comfortable with technology: understands email marketing, LinkedIn outreach, VoIP telephony, basic AI/automation concepts

Strongly Preferred

Experience in a media, events, or B2B demand generation company

Exposure to AI automation tools or willingness to learn rapidly

Prior experience setting up or scaling a new team or office from scratch

MBA or equivalent post-graduate qualification

Apply Now

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CSC Centre Head / Operations Manager

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