Deccan Pune Maharashtra Helpdesk shift Jobs – 18 Open Jobs Today

Helpdesk Shift lead
Viavi Solutions —Pune, Maharashtra
- Full-time
- Management
- Software troubleshooting
- Research
Associate- Enterprise Helpdesk
Stratacent —Pune, Maharashtra
- Weekend availability
- Azure
- Computer Science
- Software troubleshooting
- Commuter assistance
Quick apply
IT Support Executive
Luxon Business Processing Services Llp —Pune, Maharashtra
- ₹25,000 - ₹35,000 a month
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Quick apply
IT Support Specialist
Keywords Studios —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Health insurance
Quick apply
IT Support Engineer
Dotmatics —Pune, Maharashtra
- Morning shift
- Remote
- Azure
- Software troubleshooting
- English
7d
Desktop SME
Futurism —Hinjewadi, Pune, Maharashtra
- Rotational shift
- Computer Science
- Software troubleshooting
- Windows
Product Support
Verificient Technologies —Pune, Maharashtra
- Morning shift
- Software troubleshooting
- English
- Windows
- Commuter assistance
Team Lead - Enterprise Helpdesk (Pune)
Stratacent —Pune, Maharashtra
- Full-time
- Azure
- Management
- Computer Science
- Commuter assistance
- Health insurance
Quick apply
Azure Site Reliability Engineer (SRE) - SaaS Operations
Zensar Technologies —Pune, Maharashtra
- Night shift
- Azure
- Computer Science
- Software troubleshooting
Associate Support Consultant
Veradigm —Pune, Maharashtra
- Full-time
- Software troubleshooting
- B.Sc
- Bachelor's degree
Support Consultant
Veradigm —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Communication skills
- Time management
Service Delivery Manager - F&A - AP 4D
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- English
- Finance
- Master's degree
Quick apply
9d
Engineer Software IT Sr
Clean Harbors —Pune, Maharashtra
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
Specialist – SAP Basis
Konecranes —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- English
Quick apply
Sr. Associate - F&A - AP 5B
Genpact India Pvt. Ltd. —Pune, Maharashtra
- Full-time
- English
- Microsoft Office
- Finance
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Associate- Enterprise Helpdesk
Stratacent —Pune, Maharashtra
" Analyse and highlight any issues which needs to be raised as Major Incident to the Lead or Incident Manager basis the criteria.
Quick apply
IT Support Engineer
Dotmatics —Pune, Maharashtra
We are looking for people who have 3–5 years in an IT helpdesk or desktop support role, working in a multi-geo environment supporting business users in multiple…
7d

I want to receive the latest job alerts for helpdesk shift in deccan pune maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk shift jobs near deccan pune maharashtra

IT Executive jobs in Pune, Maharashtra

Site Reliability Engineer jobs in Pune, Maharashtra

Service Delivery Manager jobs in Pune, Maharashtra

IT Support Specialist jobs in Pune, Maharashtra

IT Support jobs in Pune, Maharashtra

Associate Consultant jobs in Pune, Maharashtra

Product Support jobs in Pune, Maharashtra

Lead Generation jobs in Ahmedabad, Gujarat

Lead Enterprise Architect jobs in Chennai, Tamil Nadu

Architect Government jobs in Delhi

Interior Designer, Fresher, Architect jobs in Aurangabad, Maharashtra

Architect, Interior Designer, Work From Home jobs in Coimbatore, Tamil Nadu

It Support Engineer jobs in Kochi, Kerala

Network Engineer jobs in Kochi, Kerala

Senior Associate Engineer jobs in Naroda, Ahmedabad, Gujarat

Senior Associate Engineer jobs in Orissa

Design Engineer jobs in Coimbatore, Tamil Nadu

Senior Associate Engineer jobs in Haridwar, Uttarakhand

Senior Associate Engineer jobs in Shivaji Park, Mumbai, Maharashtra

Associate Product Manager jobs in Delhi

Helpdesk Shift lead

Viavi Solutions -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Operating systems
Management
Software troubleshooting
Research
Windows
Analysis skills
ITIL
IT support
Organisational skills
ServiceNow
Leadership
Communication skills
Active Directory
Time management
Help desk

Full job description

Summary:

Manages the activities and personnel of the IT Support center (help desk). Ensures the operation is in accordance with the established procedures and practices. Monitors performance of support personnel, reviewing response times, problem logs, and trends in problems reported. Recommends strategies and/or hardware/software enhancements to increase employee productivity. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Duties & Responsibilities:

Job Name: Helpdesk Shift Lead

Location: Pune

Experience: 8-12 Years

About VIAVI Solutions

VIAVI (NASDAQ: VIAV) has a 90+ year history of technical innovations that have evolved to keep pace and address our customer’s most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks- like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.

We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

About the Role

The Helpdesk Shift Lead is responsible for delivering high-quality end-user support while providing day-to-day leadership for the help desk shift. This role combines hands-on technical troubleshooting with queue management, escalation handling, process adherence, and team coaching to ensure a consistent, customer-focused support experience.

Provide day-to-day technical support for end users, including installation, configuration, and troubleshooting of laptops, desktops, and workstations.

Deliver a customer-first support experience for hardware and application issues raised through the help desk.
Ensure global help desk processes, standards, procedures, and SLAs are consistently followed and maintained.
Lead the shift by mentoring help desk engineers and setting clear expectations through hands-on support.
Monitor ticket queues, manage escalations, and drive timely resolution of support requests.
- Coach team members on troubleshooting, customer handling, and service excellence.
- Provide ongoing feedback and development support to help desk staff during the shift.
- Collaborate with other IT teams to resolve issues and improve service delivery.
- Apply sound knowledge of enterprise IT support operations and service management.
Open to work in shifts as per operational needs

Key Responsibilities

Use diagnostic tools to troubleshoot network, hardware, and software issues.
Escalate issues to the appropriate experts and engage vendor support when needed to ensure timely resolution.
Provide backup support to network and server teams as required.
Guide end users on basic hardware, software, and peripheral usage.
Maintain IT records and documentation for assigned areas of responsibility.
Build strong knowledge of IT operations, systems, business processes, and company procedures.

Preferred Qualifications

Strong verbal and written communication skills.
Ability to communicate effectively across all levels of the organization.
Team leadership and people management skills.
Strong analytical, planning, and organizational skills.
Customer-focused approach with a commitment to results.
Willingness to learn, research, and continuously improve.

Required Skills

Strong technical knowledge of current operating systems, desktop hardware, and support standards.
Working knowledge of ITIL practices and service management tools such as ServiceNow.
Hands-on experience in hardware and software troubleshooting, including Windows 11 and Microsoft 365 support.
Working knowledge of Active Directory, Exchange, remote support tools, and peripheral devices.
Strong interpersonal, listening, analytical, and problem-solving skills.
Ability to work effectively with technical and non-technical teams, with minimal supervision.
Strong time management skills with the ability to prioritize, stay professional under pressure, and follow standard operating procedures.

Why Join VIAVI

If you are ready to contribute, grow, and make an impact, we encourage you to apply and join our team.

VIAVI Solutions is an equal opportunity and affirmative action employer. We welcome applications from minorities, women, veterans, and persons with disabilities.

Pre-Requisites / Skills / Experience Requirements:

Apply Now

Refine Your Search

helpdesk shift jobs in deccan pune maharashtra

Helpdesk Shift lead

Associate- Enterprise Helpdesk

IT Support Executive

IT Support Specialist

IT Support Engineer

Desktop SME

Product Support

Team Lead - Enterprise Helpdesk (Pune)

Azure Site Reliability Engineer (SRE) - SaaS Operations

Associate Support Consultant

Support Consultant

Service Delivery Manager - F&A - AP 4D

Engineer Software IT Sr

Specialist – SAP Basis

Sr. Associate - F&A - AP 5B

More jobs to discover

I want to receive the latest job alerts for helpdesk shift in deccan pune maharashtra

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected