Dl Abhfl branch operations & services manager delhi Jobs – 9 Open Jobs Today

ABHFL - Branch Operations & Services Manager - Delhi
Aditya Birla Group —Delhi
ABHFL - Branch Operations & Service Manager - Janakpuri
Aditya Birla Group —Delhi
- Master's degree
- Banking
ABHFL - Zonal Sales Manager - ABCD- Delhi
Aditya Birla Group —Delhi
15h
ABHFL - Senior Area Sales Manager - Prime - Delhi
Aditya Birla Group —Delhi
Senior Sales Manager DSA-Prime-Delhi
Aditya Birla Group —Delhi
ABHFL-Sales Manager DSA-Prime-Delhi
Aditya Birla Group —Delhi
ABHFL - Senior Area Sales Manager - Retail - Gurgaon
Aditya Birla Group —Delhi
- Sales
- Team management
- Communication skills
Senior Sales Manager Direct-Informal-Delhi
Aditya Birla Group —Delhi

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ABHFL - Branch Operations & Service Manager - Janakpuri
Aditya Birla Group —Delhi
The main activities undertaken at the branch level includes customer service, documentation and system enrichment. Keep FTR% and Performance% in check.
Senior Sales Manager Direct-Informal-Delhi
Aditya Birla Group —Delhi
O The business is highly retail in nature, characterized by high transaction volumes, smaller ticket sizes, and significantly higher spread and profit margins (…

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ABHFL - Branch Operations & Services Manager - Delhi

Aditya Birla Group -
Delhi

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Job details

Full job description

Designation: NA

Location: India Delhi 3rd floor, Hansalaya Building

Organization: Financial Services

Job Description:

Accountability

Supporting Actions

Oversee & Drive Branch

Operations

o Drive branch operations in a manner that all the loans are processed and disbursed to customers within the stipulated TAT
o Ensure that all the branches receive completed files from the Credit team with customer collaterals (loan documents, agreements, KYC, credit verification, etc) within defined SLAs
o Ensure that the team has scrutinised all files for discrepancies and the necessary action is taken to complete the files
o Ensure optimization of resources and monitor over all end – to – end transaction queues
o Responsible for fund management and closure – post closure documentation for NOC processing
o Monitor timely dispatch of loan disbursal kits
o Manage both - internal & external audit of the branch, and take action on the finding and recommendations suggested
o Ensure regular review of processes is undertaken and potential risks are mitigated from time to time
o Liaise with other branches to learn their best practices and adopt them
o Recommend process level changes based on feedback received from the team, other supporting departments, external market trends
o Manage post disbursement documentation by conducting follow ups with stakeholders, reporting discrepancies to the Management and updating the system on a periodic basis

Performance

Parameters

o Drive process efficiency by meeting SLAs during transactions
o Ensure reduction in errors and minimum critical escalations
o Keep FTR% and Performance% in check
o Maintain the process quality and resolve errors in minimum TAT
o Keep a check on regulatory norms and ensure data is easily and accurately available to respond to audit queries
o Ensure Follow through on post disbursement processes within agreed TATs
o Review processes and user guidelines on a periodical basis and make/ recommend the necessary changes

Customer Management

o Engage with customers depending on the value or complexity of the case.
o Guide & support the collections team in case of any delinquencies in late payment
o Seek out and implement ways to increase client satisfaction through efficient client management

MIS and

Reporting

Monitor performance parameters on a regular basis and take remedial measures
Oversee the creation of periodic MIS and provide the same to the Zonal Head, together with specific insights to enable them to take critical management decisions
Review process adherence, drive audit compliance and take remedial measures to reduce audit queries.

Team Management

Align the team with the overall branch objectives by creating awareness about the performance parameters
Build capability in the team by reviewing performance on a continuous basis and provide training opportunities on desired aspects
Encourage the team to develop innovative solutions to existing problems in transactions and support in their implementation.

Client Servicing

Handling branch walkin for all the service requests
On time query resolution
CRM Creation and Assignment/resolution
One ABC portal registration

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Refine Your Search

abhfl branch operations & services manager delhi jobs in dl

ABHFL - Branch Operations & Services Manager - Delhi

ABHFL - Branch Operations & Service Manager - Janakpuri

ABHFL - Zonal Sales Manager - ABCD- Delhi

ABHFL - Senior Area Sales Manager - Prime - Delhi

Senior Sales Manager DSA-Prime-Delhi

ABHFL-Sales Manager DSA-Prime-Delhi

ABHFL - Senior Area Sales Manager - Retail - Gurgaon

Senior Sales Manager Direct-Informal-Delhi

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