Hadapsar Pune Maharashtra Technical support representative Jobs – 170 Open Jobs Today

Jr. Customer Support Analyst
NielsenIQ —Pune, Maharashtra
- Full-time
- English
- Analysis skills
- Project management
Quick apply
15h
Chat Support Executive
Cympac Software Solutions Pvt Ltd —Kharadi, Pune, Maharashtra
- ₹15,582.17 - ₹32,493.03 a month
- Part-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Director, Global Service Delivery - APAC based
Siemens —Pune, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- PMP
- CAD
Technical Support Representative
Forescout Technologies Inc. —Pune, Maharashtra
- Rotational shift
- Windows
- Computer networking
- Linux
6d
Product Support Representative III
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Hybrid work
- Customer service
- Salesforce
- Bachelor's degree
Technical Business Analysis - Professional II
Fiserv —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5h
Veterinary Technical Manager
Stellar Petfood Private Limited —Pune, Maharashtra
- ₹12,50,000 - ₹24,00,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- In-person
- Cell phone reimbursement
- Flexible schedule
Quick apply
Chat Support Executive
Umbrella InfoCare —Shivajinagar, Pune, Maharashtra
- ₹10,255.53 - ₹32,863.16 a month
- Part-time
- Salesforce
- English
- Master's degree
Quick apply
2d
Customer Support Representative
Sandvik —Pune, Maharashtra
- Full-time
- Customer service
- ERP systems
- English
13d
Specialty Support Representative I
UKG (Ultimate Kronos Group) —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Technical Support Representative
swaliya softech —Pune, Maharashtra
Quality Assurance & Quality Control Specialist
Huntsman —Pune, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- Organisational skills
IT Support Associate
ASSPL - Maharashtra —Pune, Maharashtra
- Full-time
- Windows
- AWS
- Analysis skills
Technical Business Analysis - Sr Professional I
Fiserv —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5h
Product Analysis Advisor II
Fiserv —Pune, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
5d
Technical Development Representative
Qualys —Pune, Maharashtra
- Full-time
- Business development
- Continuous improvement
- Communication skills
Program Manager
Danfoss —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Product Support Representative - Securities Finance (Pune Location)
FIS Global —Pune, Maharashtra
- Full-time
- Computer Science
- Software troubleshooting
- Windows
Tech Support
Knowledge Labs —Pune, Maharashtra
- Night shift
- English
- Databases
- Linux
Director, Technical Program Management’
Mastercard —Pune, Maharashtra
- Full-time
- Computer science
- Computer Science
- English
13d

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Jr. Customer Support Analyst

NielsenIQ -
Pune, Maharashtra

Quick apply

Job details

Full-time
15 hours ago

Qualifications

Economics
Statistics
English
Analysis skills
Project management
Bachelor's degree
Business Administration
AI

Full job description

Job Description

Jr. Customer Support Analyst will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience.

RESPONSIBILITIES:

The person will execute, monitor, and continuously improve the delivery management and service related tasks assigned to the workstream as report, database management, and data quality checks.
He/she will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency.
Delivering Snapshots/data extract as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan.
Responsible for Triaging of customer queries/ request (data, resolution, snapshots)) across markets and customer category groups and tracking actions for improvement as needed
Working closely with other NielsenIQ teams to identify resolutions.
Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design.
Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline.

Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues.

Qualifications

A successful Jr. Customer Support Analyst manages 1- 5 customers and/ or one NIQ market and will be responsible for snapshot delivery and quality query resolution; will ensure timely delivery of snapshots/ decks and effective change management in order to standardize and automate the deliverables. She/ He is expected to identify, investigate and co-ordinate data resolution, process or product related changes/ queries, and be the first point of contact (through CSO/ MSD) for designated customers, ensuring efficient customer experience.

Qualifications

Bachelors Degree with preference to Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers

Analytical skills and aptitude for data and operational processes
Good organization skills, meeting deadlines, and team player
Project management aptitude (critical path, task sequencing, problem solving, etc.)
Skew towards accuracy, proactivity and attention to details
English language proficiency: writing and verbal

SOFT SKILLS

Communicate clearly with customers
Ability to translate technical details from different customer contexts
Build network relationships in multi-cultural environment
Troubleshooting using Influencing skills
Ability to work under pressure and ask for support when required
Logical skills

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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Refine Your Search

technical support representative jobs in hadapsar pune maharashtra

Jr. Customer Support Analyst

Chat Support Executive

Director, Global Service Delivery - APAC based

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Technical Business Analysis - Professional II

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Chat Support Executive

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Technical Business Analysis - Sr Professional I

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Product Support Representative - Securities Finance (Pune Location)

Tech Support

Director, Technical Program Management’

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