Job Description
-
Key missions of the position:
- Ensure adherence to product, process, and customer quality requirements
-
Drive resolution of internal and customer quality issues through structured RCA
-
Strengthen process quality systems (PFMEA, Control Plan, WI adherence)
-
Ensure smooth execution of inspection, testing, and PDI processes
-
Support improvement of manufacturing quality and reduction of defects
Measurement
Q: Process quality, customer complaints, and product conformity
C: Rework, rejection, and non-quality cost
D: Issue resolution time, production flow, and complaint closure
-
Internal defect rate and rework levels
-
Customer complaints and closure effectiveness
-
PDI clearance and first-time-right performance
-
Audit compliance (process, product, and system audits)
-
RCA effectiveness and recurrence reduction
-
Quality wall clearance adherence
Manufacturing Quality Control & Process Discipline
-
Ensure adherence to design standards, PFMEA, control plans, and work instructions across production
-
Supervise quality execution at shop-floor level including assembly, testing, and inspection activities
-
Ensure process discipline and compliance in daily manufacturing operations
-
Support implementation of ECO / DRC changes and process updates
Customer Quality & Issue Management
-
Coordinate resolution of customer complaints through structured QRQC and RCA methods
-
Act as interface for customer quality concerns and ensure timely escalation and closure
-
Support field failure analysis and preparation of reports (8D / PDCA / FAR)
-
Monitor and track field issues (0 km, warranty returns) and ensure closure
Non-Conformance & Corrective Actions
-
Ensure identification, containment, and disposition of internal quality issues
-
Drive structured problem-solving and corrective action implementation
-
Track recurring issues and support preventive action implementation
-
Ensure closure of quality issues within defined timelines
Inspection, Testing & Validation
-
Ensure preparation and execution of inspection and testing plans for production
-
Support FAI activities (internal and customer) and track closure of open points
-
Validate product compliance before release (PDI and FG clearance)
-
Ensure documentation traceability and inspection accuracy
Quality Systems & Compliance
-
Ensure compliance with WMS, IMS, IRIS, and quality standards across operations
-
Support audits (internal, external, customer) and ensure readiness
-
Maintain discipline in quality documentation and reporting systems
-
Monitor adherence to quality procedures and standards
Cross-Functional Coordination
-
Coordinate with Production, SCM, engineering, and customer teams for issue resolution
-
Support production continuity by minimizing quality-related disruptions
-
Participate in cross-functional reviews and improvement initiatives
-
Ensure alignment between quality requirements and operational execution
Performance Monitoring & Reporting
-
Track quality KPIs and support performance review mechanisms
-
Analyze defect trends, complaints, and process issues
-
Provide inputs for improvement actions and corrective measures
-
Ensure visibility and reporting of quality metrics
Authority & Quality Control
-
Exercise authority to stop production in case of quality or safety risks
-
Ensure non-conforming products are not passed to next stages
-
Support decision-making in quality-related escalations
People Management: YES ¨ NO ¨
If People Management, how many employees are managed? No
Number of people : Nil
Budget Management: YES ¨ NO ¨
NO
Required Candidate Profile
Education/Training
-
Bachelor’s Degree in Mechanical Engineering
Professional Experience
-
6–9 years of experience in manufacturing / process / customer quality
-
Experience in handling customer complaints, audits, and process quality
Key Competences (Transversal/Professional)
Competence
Level
Manufacturing / Operation Quality Governance3
Quality Systems & Audits4
Quality Tools & Process Excellence4
Customer Complaint & Escalation Management3
People / Stakeholders Management3
Conflict / Crisis Management3
Languages
Other Specifications
Behavioral Skills
-
Demonstrates ownership in managing process and customer quality issues
-
Proactive in identifying and resolving process deviations
-
Strong coordination and communication across teams and customers
-
Maintains disciplined and structured approach to quality execution
-
Ability to manage multiple priorities in a dynamic shop-floor environment
-
Focus on continuous improvement and operational excellence
Additional Information
What could you accomplish in a place that puts People First?
At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
Who are we?
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.
Culture powers us and the possibilities.
We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
Need accommodation? Just let us know - we’ve got you.
