Hyderabad Telangana Escalation specialist, escalation specialist Jobs – 182 Open Jobs Today

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- ₹9,00,000 a year
- Weekend availability
- English
- Analysis skills
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Quick apply
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Escalation Specialist, Escalation Specialist
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FinCrime Investigator - AML Investigations

Wise -
Hyderabad, Telangana

Quick apply

Job details

Full-time
₹9,00,000 a year

Qualifications

English
Analysis skills
Project management
Organisational skills
Fraud prevention and detection
Communication skills

Full job description

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We’re looking for an AML Investigator to join our growing AML Investigation team in Hyderabad. This role is a unique opportunity to have an impact on Wise’s mission, grow as a specialist in anti-money laundering and help save millions more people money.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to protect customers and Wise by investigating and reporting suspicious activity.

Here’s how you’ll be contributing to the AML Investigations team:

Lead Complex Investigations and Analysis: Independently lead and manage complex investigations into potentially high-risk customer activity, applying a deep and current understanding of Wise's compliance framework, the global regulatory landscape, and sophisticated financial crime typologies.
Contribute to Risk Assessment: Assist in developing and implementing risk assessment methodologies for customers and transactions.
Enhance Transaction Monitoring: Assist in optimising transaction monitoring rules and scenarios to detect suspicious activities.
Escalate and Report Suspicious Activity: Manage the escalation of suspicious activities, providing documentation and recommendations.
Contribute to Policy and Procedure Development: Assist in the development and maintenance of FinCrime policies and procedures.
Process Improvement and Innovation Champion: Proactively identify opportunities to improve FinCrime operations processes, leveraging technology, automation, and innovative solutions to enhance efficiency, effectiveness, and scalability. Lead or participate in projects to implement significant process improvements and drive innovation within the FinCrime function.
Team Collaboration, Mentorship, and Knowledge Sharing: Mentor, and support FinCrime Operations Analysts, by providing training and coaching to enhance team capabilities.
Support Regulatory Compliance and Audits: Maintain knowledge of relevant regulations and support regulatory examinations and audits.
Customer Communication: Communicate clearly, professionally, and empathetically with customers via approved channels to obtain necessary details or clarifications for reviews, always upholding our high customer experience standards. A key part of this involves avoiding unnecessary customer contacts and preventing delayed case resolutions. All communication must be precisely tailored to ensure clarity and efficiency.
Project Management and Strategic Initiatives: Lead or participate in complex FinCrime-related projects, ensuring timely completion, adherence to project goals, and alignment with Wise's strategic objectives.
Support Audit Remediation: Identity gaps/issues proactively before they are raised by external parties (regulators, auditors). Support internal and external audits by providing documentation and insights.
Assist with Training and Awareness: Assist in developing and delivering training programs to enhance FinCrime awareness.
KPIs: Take a proactive approach to consistently achieve individual and team targets (KPIs, SLAs, QA), demonstrating a strong commitment to both quality and speed. This includes meeting deadlines reliably, optimizing processing times, and taking full ownership and accountability for all responsibilities to deliver exceptional results.
Other: Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, training, and internal events to support broader team and company objectives.

Qualifications

You’re eligible to work in Hyderabad
Excellent verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications. Additional languages are a plus.

2+ years of experience in operations, compliance, or a related field, with a strong focus on financial crime, KYC/AML, or fraud prevention.
Expert understanding of global financial crime regulations and standards (e.g., AML, KYC).
Proven ability to work independently, make sound decisions, and manage complex investigations with minimal supervision.
Excellent organizational skills, attention to detail, and advanced analytical abilities.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Proactive attitude with a strong desire to learn and develop in the financial crime domain.
Flexibility to work in shifts, including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business needs.
Extensive experience in creating, updating and maintaining policies, procedures and guidance notes in a timely manner.
Strong organisational and project management skills, including creating and managing a project plan.
Ability to prioritise tasks that add the most value to the customers and/or team, and know how to measure the impact.
Ability to negotiate in a diplomatic manner to handle push backs or conflict. Readiness to publicly present ideas in a clear and professional manner.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Quick apply

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