Indiranagar Bengaluru Karnataka Back office medical Jobs – 195 Open Jobs Today

Customer Support Specialist
MyAdvice —Bengaluru, Karnataka
- ₹8,00,000 - ₹10,00,000 a year
- Full-time
- Remote
- Customer service
- Travel
- Organisational skills
- Health insurance
- Flexible schedule
Risk - Credit Risk - Associate - Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Research
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- Master's degree
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Goldman Sachs —Bengaluru, Karnataka
- Microsoft Office
- Analysis skills
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Global Banking & Markets Operations- IB Ops Client Onboarding-Analyst-Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Analysis skills
- Bachelor's degree
- Organisational skills
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Goldman Sachs —Bengaluru, Karnataka
- Microsoft Excel
- Bachelor's degree
- Communication skills
- Health insurance
Compliance- Market Survillience - Senior Analyst - Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Master's degree
- Analysis skills
- Communication skills
- Health insurance
10d
Global Banking & Markets - NFR Public - Associate - Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Analysis skills
- Project management
- Communication skills
- Health insurance
10d
Head of Startups - India and South Asia
NVIDIA —Bengaluru, Karnataka
- Full-time
- Computer Science
- B.Sc
- Master's degree
2d
Wealth Management-Bengaluru-Chat Process -Digital Operations - Specialist
Goldman Sachs —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
Global Banking & Markets – Non-Financial Risk – Vice President - Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Data analysis skills
- Master's degree
- Bachelor's degree
- Health insurance
Corporate Treasury-Bengaluru-Senior Analyst-Bank Account Management
Goldman Sachs —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Health insurance
Associate Product Manager
MyAdvice —Bengaluru, Karnataka
- ₹12,00,000 - ₹15,00,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- Master's degree
- Health insurance
- Flexible schedule
Global Banking & Markets - Supervisory Risk & Controls - Analyst - Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Project management
- Bachelor's degree
- Organisational skills
- Health insurance
Clinical Data Associate II
Precision for Medicine —Bengaluru, Karnataka
- Online application
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Asset & Wealth Management - PWM WSS- Analyst- Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Salesforce
- Finance
- Master's degree
- Health insurance
Global Banking & Markets Operations - Private Lending Operations - Analyst-Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
9d
Asset & Wealth Management - Global Data & Reporting - Associate - Bengaluru
Goldman Sachs —Bengaluru, Karnataka
- Analysis skills
- Project management
- Bachelor's degree
- Health insurance
2d
Payroll Specialist
Wabtec —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
Market Back Supply Scheduler
ExxonMobil —Bengaluru, Karnataka
- Microsoft Excel
- SQL
- Analysis skills
- Commuter assistance
- Health insurance
4h
Compliance-Business Unit Compliance-Vice President-Bengaluru/Hyderabad
Goldman Sachs —Bengaluru, Karnataka
- Bachelor's degree
- Health insurance

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Customer Support Specialist

MyAdvice -
Bengaluru, Karnataka

Apply Now

Job details

Full-time
₹8,00,000 - ₹10,00,000 a year

Benefits

Provident Fund
Health insurance
Flexible schedule

Qualifications

WordPress
Customer service
Technical support
Zendesk
Organisational skills
AI
Leadership
Communication skills

Full job description

Position Summary
As a Customer Support Specialist, you serve as the first point of contact for MyAdvice clients. This role is responsible for resolving high-volume support requests efficiently while delivering exceptional customer service.
You will handle the majority of incoming tickets—answering questions, assisting with simple website updates, guiding clients through platform features, and ensuring requests are properly triaged and escalated when necessary.
This role requires strong communication skills, attention to detail, and the ability to balance speed with accuracy in a fast-paced environment.
______________________

Shift & Work Schedule
This role supports our US operations. The selected candidate will be assigned one of the following schedules based on business needs:

Available Shifts (IST):

6:30 PM – 3:30 AM
10:30 PM – 7:30 AM

Available Work Weeks:

Sunday – Thursday
Monday – Friday
Tuesday – Saturday

Important: Candidates must be willing to work any of the above shifts and workweek combinations as assigned. The assigned schedule will be considered the employee's regular working schedule.
______________________

Essential Duties

Manage and resolve incoming support requests via ticketing system, phone, and email
Close 100+ tickets per week while maintaining quality standards
Answer inbound calls and assist clients in real-time
Assist with simple website updates (text edits, image swaps, basic changes)
Guide clients through platform features and functionality
Clearly explain technical concepts in non-technical language
Identify issues that require escalation to Tier 2
Document all interactions thoroughly in ticketing system
Maintain a high level of professionalism and empathy
Collaborate cross-functionally with internal teams

______________________

Required Skills & Experience

1+ year in high-volume customer service or technical support
Experience using support ticketing software (Zendesk preferred)
Strong written and verbal communication skills
Ability to multitask and manage high ticket volume
Basic understanding of CMS platforms (WordPress preferred)
Comfortable learning and explaining web-based software platforms
Strong attention to detail and organizational skills
Ability to work independently and manage multiple priorities
Familiarity with AI-powered productivity and support tools (ChatGPT, Claude, Gemini, Cursor, or similar)
Ability to leverage AI tools to improve efficiency, problem-solving, communication, and customer support workflows
Willingness to continuously learn and adapt to emerging AI technologies and best practices

______________________

Success in This Role Looks Like:

90%+ of tickets resolved without escalation
Strong CSAT scores
Accurate triage and escalation decisions
Clear, client-friendly communication
Consistent ticket throughput without sacrificing quality

______________________

Position Details

Base Salary: 8 to 10 LPA based on experience and qualifications.
Position Type: Full-time, Salaried
Work Locations: This position is fully remote to start, but there is the chance this position will be called back to the office in Bangalore. We will prioritize candidates that are located in Bangalore or willing to relocate there.
Travel: May require occasional local or national travel (less than 5% of the time, if at all).
Physical Requirements: Prolonged periods sitting at a desk and working on a computer (90% at desk, 10% of time walking); Ability to lift up to 30 lbs and use typical office equipment (computers, keyboards, printer, etc.).

______________________

Benefits

Employer-contributed medical insurance (100% premium covered by the company)
Provident Fund (PF) contributions as per policy
Leave policy: 12 Sick/Casual Leaves + 18 Annual Leaves + 10 Company Holidays
Remote-first Company, Flexible Schedules + Early Out Fridays!
Employee Assistance Program (EAP): free mental health support, financial/legal consultations, and more
Tuition Reimbursement Program (up to ₹1 lakh annually) + Executive Mentorship Program
Leadership Training Program: learn the fundamentals of leading a team (available to all employees)
Ongoing personalized coaching and career development support
Casual / Business Casual dress code and a fun work environment (games, coffee, snacks, etc.)
Core value initiatives: “Pay It Forward,” Project Fantastic (client collaboration), and more!

______________________

MyAdvice

"We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” - Vince Lombardi

MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com.

We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. Additionally, studies have shown that minorities are less likely to apply for a position if they don't meet every qualification. MyAdvice prioritizes a strong company culture fit and believes in providing opportunities to individuals with exceptional work ethic. Skills can be taught. With that in mind, if you believe yourself to be a good fit, we strongly encourage people of all backgrounds to apply.

MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest.

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Apply Now

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back office medical jobs in indiranagar bengaluru karnataka

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