Indore Madhya Pradesh Incident management Jobs – 59 Open Jobs Today

Senior Consultant (ServiceNow Support)
InfoBeans —Indore, Madhya Pradesh
- Rotational shift
- Software troubleshooting
- Analysis skills
- Communication skills
Technical Support Engineer - Service Desk
Intertec Systems —Indore, Madhya Pradesh
- Microsoft Powerpoint
- Azure
- Microsoft Outlook
Workday Time Tracking Consultant (Kronos/UKG)
Luxoft —Indore, Madhya Pradesh
- English
- APIs
- Health insurance
Senior Technical Support Engineer - Windows Admin
Intertec Systems —Indore, Madhya Pradesh
- Azure
- Windows
- Microsoft Office
IT Customer Service Representative
Accenture —Indore, Madhya Pradesh
- Full-time
- Software troubleshooting
- Customer service
- Communication skills
System management Analyst (Workday SCM)
Luxoft —Indore, Madhya Pradesh
- Software troubleshooting
- ERP systems
- English
Senior Technical Support Engineer - Voice
Intertec Systems —Indore, Madhya Pradesh
- Rotational shift
- Azure
- Computer Science
- Software troubleshooting
Jr. Executive - Admin
Altis Industries Private Limited —Pithampur, Madhya Pradesh
- Up to ₹21,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Conflict management
Quick apply
Application Support Engineer
Accenture —Indore, Madhya Pradesh
- Full-time
- Software troubleshooting
- Analysis skills
- Communication skills
Senior Technical Support Engineer: Windows & VMware Administrator
Intertec Systems —Indore, Madhya Pradesh
- Software troubleshooting
- Windows
- Scripting
Cybersecurity Expert - 2+ Years Experience
DDigify —Palsikar Colony, Indore, Madhya Pradesh
- ₹20,000 - ₹50,000 a month
- Full-time
- English
- Analysis skills
- In-person
Quick apply
Technology Support Engineer
Accenture —Indore, Madhya Pradesh
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
9d
Associate Software Engineer
DHL —Indore, Madhya Pradesh
- Hybrid work
- Oracle
- Computer Science
- DevOps
- Health insurance
Service Manager (Icegate)
One Point One Solutions Ltd —Indore, Madhya Pradesh
- Customer service
- English
- Bachelor's degree
Site Reliability Developer 1
Vena Solutions —Indore, Madhya Pradesh
- ₹12,78,319 - ₹17,29,490 a year
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
Cloud Services Engineer
ECI —Indore, Madhya Pradesh
- Azure
- Software troubleshooting
- Windows
- Health insurance
- Paid time off
10d
Technical Architect - ServiceNow
Yash Technologies —Indore, Madhya Pradesh
- Azure
- System design
- AWS
12d
Software Development Engineer
Accenture —Indore, Madhya Pradesh
- Full-time
- Writing skills
- English
- Communication skills
DevOps Engineer
DHL —Indore, Madhya Pradesh
- Hybrid work
- DevOps
- Java
- Scripting
- Health insurance
Senior DevOps Engineer
DHL —Indore, Madhya Pradesh
- Hybrid work
- Azure
- DevOps
- English
- Health insurance

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Senior Consultant (ServiceNow Support)

InfoBeans -
Indore, Madhya Pradesh

Apply Now

Job details

Qualifications

Knowledge management
ITIL Certification
System administration
Incident management
Software troubleshooting
Enterprise Software
Analysis skills
ITIL
ServiceNow
Problem management
Application support
Communication skills

Full job description

At InfoBeans, we believe in making other people’s lives better— through our work and everyday interactions.

Role:

Senior Consultant (ServiceNow Support)

Location:

Indore CITP, Pune – Viman Nagar

Experience:

5+ years

Key Skills:

Incident & Ticket Management, ServiceNow Support

Role Summary

We are looking for a proactive and customer-focused Senior Consultant – ServiceNow Support to provide application support and ensure the smooth operation of ServiceNow-based services. The ideal candidate will have hands-on experience in Incident & Ticket Management, ServiceNow support processes, and knowledge management. You will be responsible for resolving support tickets, troubleshooting issues, maintaining service quality, and contributing to continuous service improvement.

The role requires strong analytical and communication skills, a customer-centric mindset, and the ability to work effectively in a fast-paced support environment.

What will your role look like?

Provide Level 2/Level 3 support for ServiceNow applications and related business services.
Handle, prioritize, troubleshoot, and resolve incidents, service requests, and support tickets within defined SLAs.
Use ServiceNow as the primary ticketing tool for incident management, request fulfillment, and issue tracking.
Perform root cause analysis for recurring issues and recommend permanent resolutions.
Monitor ticket queues and ensure timely assignment, follow-up, and closure of incidents.
Collaborate with development, infrastructure, and business teams to resolve complex technical issues.
Create, update, and maintain Knowledge Articles to improve self-service and knowledge sharing.
Participate in problem management, change management, and release support activities.
Maintain accurate documentation of support activities, resolutions, and known errors.
Identify opportunities for process improvements, automation, and operational efficiency.
Ensure compliance with ITIL processes, organizational standards, and support best practices.
Provide regular status updates and communicate effectively with business stakeholders and end users.

Why will you love this role?

Work in a collaborative and customer-focused support environment.
Gain exposure to enterprise-scale ServiceNow implementations and IT service operations.
Contribute to service improvements and operational excellence.
Work alongside experienced technical teams supporting global customers.
Enjoy opportunities for continuous learning, ServiceNow certifications, and career growth.
Make a direct impact by delivering exceptional support and improving customer satisfaction.

We would like you to bring along

4–8 years of experience in application support or ServiceNow support roles.
Hands-on experience using ServiceNow as a ticketing tool for incident and request management (mandatory).
Strong knowledge of Incident Management, Ticket Management, and Service Request processes.
Experience handling production support issues while meeting SLA commitments.
Ability to troubleshoot, analyze, and resolve application or system issues efficiently.
Experience creating and maintaining Knowledge Articles and support documentation.
Good understanding of ITIL service management processes, including Incident, Problem, Change, and Knowledge Management.
Strong analytical, problem-solving, and troubleshooting skills.
Excellent verbal and written communication skills.
Ability to work effectively with cross-functional teams and business stakeholders.
Experience working in rotational shifts or on-call support environments, if required.

Mandatory Skills

Incident & Ticket Management
ServiceNow Support
ServiceNow as a Ticketing Tool

Good-to-have skills

ServiceNow Certified System Administrator (CSA).
Experience supporting ITSM modules within ServiceNow.
Knowledge of Problem Management, Change Management, and Knowledge Management.
Exposure to ServiceNow reporting and dashboards.
Basic understanding of ServiceNow configuration or administration.
ITIL Foundation certification.
Experience with monitoring tools and enterprise application support.

Apply Now

Refine Your Search

incident management jobs in indore madhya pradesh

Senior Consultant (ServiceNow Support)

Technical Support Engineer - Service Desk

Workday Time Tracking Consultant (Kronos/UKG)

Senior Technical Support Engineer - Windows Admin

IT Customer Service Representative

System management Analyst (Workday SCM)

Senior Technical Support Engineer - Voice

Jr. Executive - Admin

Application Support Engineer

Senior Technical Support Engineer: Windows & VMware Administrator

Cybersecurity Expert - 2+ Years Experience

Technology Support Engineer

Associate Software Engineer

Service Manager (Icegate)

Site Reliability Developer 1

Cloud Services Engineer

Technical Architect - ServiceNow

Software Development Engineer

DevOps Engineer

Senior DevOps Engineer

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