Irungattukottai Tamil Nadu Assistant manager – telecom technical support Jobs – 1 Open Jobs Today

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Assistant Manager – Telecom Technical Support
Futuretech corporate solutions —Guindy, Chennai, Tamil Nadu
Act as the escalation point for complex technical issues and coordinate with Tier-2/Tier-3 support, NOC, and field teams.
₹3,50,690.33 - ₹15,79,080.83 a year
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Assistant Manager
Prodapt —Chennai, Tamil Nadu
Coordinate with Tier‑2/Tier‑3 support, NOC, field teams, and vendors as needed. Act as an escalation point for complex or high‑priority technical issues,…

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assistant manager – telecom technical support jobs near irungattukottai tamil nadu

Key Responsibilities

Lead, coach, and mentor a team of technical support agents to achieve performance and quality targets.
Manage staffing, shift planning, attendance, and team productivity.
Oversee resolution of telecom issues related to network, broadband, voice, data, devices, and provisioning.
Act as the escalation point for complex technical issues and coordinate with Tier-2/Tier-3 support, NOC, and field teams.
Monitor KPIs including AHT, FCR, CSAT, Quality Scores, Productivity, and SLA compliance.
Identify performance gaps and implement improvement plans.
Ensure compliance with company policies, security standards, and operational processes.
Collaborate with Quality, Training, IT, Network, Billing, and other cross-functional teams.
Prepare operational reports and drive continuous process improvement initiatives.

Required Qualifications

Bachelor's degree or equivalent professional experience.
5–8 years of experience in Telecom Technical Support, including 2+ years in a Team Lead or Supervisory role.
Experience managing SLA-driven contact center operations.
Strong knowledge of telecom technologies, CRM systems, ticketing tools, provisioning, and troubleshooting.
Excellent leadership, communication, problem-solving, and stakeholder management skills.

Pay: ₹350,690.33 - ₹1,579,080.83 per year

Work Location: In person