Kolhapur Maharashtra Customer support manager Jobs – 6 Open Jobs Today

Customer Support Manager
Trucode Coding Systems Limited —Kolhapur, Maharashtra
- ₹11,848.11 - ₹45,459.17 a month
- Full-time
- Software troubleshooting
- Supervising experience
- Bachelor's degree
Quick apply
8d
Manager - LV Sales - Kolhapur - WZ
Schneider Electric —Kolhapur, Maharashtra
- Online application
- Sales
- English
- Electrical experience
13d
Assistant Manager - CAT Axis
AxisMaxlife —Kolhapur, Maharashtra
- Customer service
- Analysis skills
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Deputy General Manager - LV Sales - Kolhapur
Schneider Electric —Kolhapur, Maharashtra
- Online application
- English
- Electrical experience
- Bachelor's degree
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Lead Generation Specialist
RapidForce Technologies —Kolhapur, Maharashtra
- Full-time
- Remote
- Computer Science
- Salesforce
- Bachelor's degree
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Kokuyo Camlin —Kolhapur, Maharashtra

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Customer Support Manager

Trucode Coding Systems Limited
Kolhapur, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹11,848.11 - ₹45,459.17 a month
8 days ago

Benefits

Provident Fund

Qualifications

Software troubleshooting
Electronics Engineering
Telecommunication
Technical support
Supervising experience
Bachelor's degree
Customer support
Manufacturing
Diploma
Leadership

Full job description

Job Description (JD)

Manager – Customer Support

Department

Customer Support / Technical Support

Reporting To

Group Leader / Director of Customer Support

Job Summary

The Manager – Customer Support is responsible for leading the customer support team andensuring efficient technical support, installation, troubleshooting, and after-sales service for coding,marking, and industrial electronic systems. The role includes managing customer relationships,resolving technical issues, conducting industrial site visits, and coordinating with internal departmentsto ensure customer satisfaction and business growth.

Key Responsibilities

Team Leadership

Lead, supervise, and motivate the Customer Support team.
Assign daily tasks and monitor team performance.
Conduct regular team meetings, reviews, and training sessions.
Mentor team members and support their technical development.
Ensure compliance with company policies, service standards, and SOPs.

Customer Support & Service Management

Handle escalated customer complaints and critical service issues.
Ensure timely resolution of customer queries through calls, emails, and service tickets.
Monitor service requests and follow up until successful closure.
Maintain high levels of customer satisfaction and service quality.
Develop strategies to improve customer experience and service efficiency.

Technical Support

Provide technical support for coding, marking, and industrial electronic systems.
Diagnose and troubleshoot hardware, software, and operational issues.
Coordinate with R&D, Production, Purchase, and Quality departments for issue resolution.
Analyze recurring technical issues and implement corrective actions.
Support installation, commissioning, testing, and maintenance activities.

Field Service & Industrial Visits

Visit customer sites, factories, and industrial locations for service and technical support.
Support for machine installation, commissioning, troubleshooting, and preventive maintenance.
Support customers in machine setup, parameter configuration, and production line integration.
Provide operator training and technical guidance on machine operation and maintenance.
Prepare and submit service reports, installation reports, and customer visit reports.
Ensure customer concerns are resolved effectively during site visits.

Coding & Marking System Support

Provide on-site and remote support for coding and marking machines.
Assist customers in machine programming, configuration, and operation.
Troubleshoot printing, coding, marking, and communication-related issues.
Ensure minimum machine downtime through effective technical support.
Recommend suitable solutions based on customer applications and industrial requirements.

Process Management & Documentation

Monitor support tickets, service records, and complaint logs.
Prepare daily, weekly, and monthly performance reports.
Maintain accurate documentation of customer interactions and service activities.
Establish and implement customer support SOPs and best practices.
Ensure proper documentation of technical resolutions and service records.

Quality & Continuous Improvement

Monitor customer feedback and identify improvement opportunities.
Improve service response and resolution times.
Support continuous improvement initiatives and process optimization.
Ensure compliance with quality standards and service commitments.

Required Qualifications

Diploma / Bachelor's Degree in Electronics Engineering, Electronics & Telecommunication,Electrical Engineering, or a related field.
2–3 years of experience in Customer Support, Technical Support, Service Engineering, orElectronics Operations.
Minimum 2 years of experience in a Team Leader or Supervisory role.
Experience in Coding & Marking Systems, Industrial Automation, or Manufacturing Industries is preferred.

Working Conditions

Full-time position.
Office-based and field service role.
Frequent travel to customer locations, factories, and industrial sites.
Coordination with customers, vendors, and internal departments as required.

Pay: ₹11,848.11 - ₹45,459.17 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

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customer support manager jobs in kolhapur maharashtra

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