Kolkata West Bengal Customer success Jobs – 151 Open Jobs Today

Customer Success Associate
ZINFI Technologies —Kolkata, West Bengal
- Remote
- CRM software
- Customer service
- Bachelor's degree
Microsoft 365 Client Success Specialist
SALESCOM SERVICES —Kolkata, West Bengal
- Up to ₹12,00,000 a year
- Full-time
- Microsoft Excel
- Azure
- Computer Science
- Health insurance
Quick apply
Customer Specialist
mPokket —Kolkata, West Bengal
- Full-time
- CRM software
- Customer service
- 12th Pass
- Flexible schedule
Quick apply
Customer Service Agent
PTS Consulting Services —Kolkata, West Bengal
- Full-time
- Customer service
- English
- Continuous improvement
4d
Executive - Customer Success Specialist (C.S.S)
SKICORP —Kolkata, West Bengal
- ₹2,75,000 - ₹3,00,000 a year
- Full-time
- CRM software
- English
- Bachelor's degree
Quick apply
5d
Parent Counselling & Enrolment Executive – Inside Sales
Institute of NeuroDevelopment —Kolkata, West Bengal
- ₹12,000 - ₹25,000 a month
- Full-time
- Sales
- English
- Business development
- Commuter assistance
- Paid time off
Quick apply
1d
Customer Success Manager
Trisita Engineering Llp —Kolkata, West Bengal
- Full-time
- AutoCAD
- Software troubleshooting
- Windows
Quick apply
Executive Assistant to the Managing Director
Graphic Enterprises —Kolkata, West Bengal
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- Administrative experience
- In-person
Quick apply
1d
Sales & Customer Success
RidenRoll —Kolkata, West Bengal
- Full-time
- Remote
- Sales
- Analysis skills
- Negotiation
Quick apply
Associate
PwC —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Program Manager
ZINFI Technologies —Kolkata, West Bengal
- Remote
- Microsoft Office
- Project management
- Bachelor's degree
Customer Success & Support
SuperProcure —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
13d
Presales Specialist (PSS – OTT | CPaaS/SaaS)
Universe Skill Connect —Kolkata, West Bengal
- ₹8,00,000 - ₹15,00,000 a year
- Email
- Bachelor's degree
- APIs
- In-person
Quick apply
Delivery Manager
Unified Infotech —Kolkata, West Bengal
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Team Leader- Operations|Domestic|06102025
TGBPL TP India - DBU —Kolkata, West Bengal
- Full-time
- Remote
- Work from home
Walk in interviews for Customer Support
Gear Inc. —Kolkata, West Bengal
- Full-time
- Walk-in
- Bachelor's degree
Quick apply
Kolkata|GWS|EA|Voice|25-Apr-26
DIBS India Intelenet Business Services Ltd —Kolkata, West Bengal
- Full-time
- Remote
- Work from home
Kolkata|Kolkata|AX H|QA|07-Jul-25
TGBPL TP India - DBU —Kolkata, West Bengal
- Full-time
- Remote
- Bachelor's degree
- Work from home
External Hiring|Team Leader|Domestic|24022026
TGBPL TP India - DBU —Kolkata, West Bengal
- Full-time
- Remote
- Work from home
Kolkata|GWS|EA|Voice|08-Apr-26
DIBS India Intelenet Business Services Ltd —Kolkata, West Bengal
- Full-time
- Remote
- Work from home

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Customer Success Associate

ZINFI Technologies -
Kolkata, West Bengal

Apply Now

Job details

Qualifications

CRM software
Customer service
Lead generation
Bachelor's degree
Organisational skills
Customer support
Affiliate marketing
Communication skills

Full job description

What you will be doing:

We are seeking a proactive and versatile Ticket Support and Feedback Specialist to manage customer service support tickets and drive user feedback initiatives. In this role, you will ensure prompt resolution of support tickets while engaging with customers to gather valuable insights and reviews that can help enhance our products and services.

Responsibilities & Deliverables:

Act as the primary point of contact for vendor-clients, managing and resolving service support tickets while adhering to SLAs.
Monitor and track tickets, ensuring due-soon and overdue issues are addressed promptly.
Communicate with customers to clarify issues and collect additional information necessary for ticket resolution.
Keep customers informed on the progress and outcome of their tickets.
Follow established Standard Operating Procedures (SOPs) to address bugs, issues, and general inquiries.
Collaborate with cross-functional teams (Customer Success, Professional Services, Account Management, Engineering) to resolve tickets effectively.
Escalate unresolved tickets or critical incidents to the appropriate stakeholders when necessary.
Build strong relationships with customers to improve satisfaction and encourage participation in feedback processes.
Reach out to portal users through phone and email to gather reviews, success stories, and feedback about their experience.
Post feedback and reviews on the company’s website, social media, review sites, and online marketplaces.
Document and categorize user feedback, ensuring accuracy and proper organization.
Provide insights based on feedback and ticket trends to help improve products and services.
Participate in regular interlock meetings with clients and internal teams to ensure smooth operations.
Ensure compliance with company guidelines and relevant regulations (e.g., GDPR) when collecting and posting feedback.
Stay up to date on internal processes, technologies, and best practices by completing required training and certifications.

Requirements:

Proven experience in customer service, technical support, telephonic sales, lead generation, or customer success roles.
Strong understanding of SLA management, ticketing systems, and customer support processes.
Familiarity with social media platforms, review sites, and online marketplaces.
Exposure to GDPR and other regulations related to customer communication.
Excellent verbal and written communication skills, with the ability to build rapport and engage customers.
Strong problem-solving abilities, organizational skills, and attention to detail.
Ability to collaborate with cross-functional teams and manage multiple tasks simultaneously.
Experience with CRM systems and review management tools is a plus.
Willingness to undergo training and certification to enhance technical and business acumen.

Benefits:

Competitive salary.
Opportunities for professional growth and development
Comprehensive training and certification programs.
Collaborative and supportive work environment.

Reporting To:

Head of Customer Success

Qualification:

Bachelor’s Degree in technical field of study or equivalent work experience.

About ZINFI

ZINFI Technologies, Inc., a company leading the definition and creation of Unified Partner Management (UPM) solutions, enables vendors and their channel partners to seamlessly collaborate in a virtual environment to achieve profitable growth on a global SaaS platform.

Headquartered in Silicon Valley, USA, we at ZINFI see an immense opportunity to build high- performing sales channels by deploying a powerful virtual collaboration platform that has been rated #1 by leading analyst firms for simple to complex enterprise channels.

ZINFI’s state-of-the-art SaaS Unified Partner Management (UPM) automation platform allows brands and their global partner networks to work together remotely throughout the entire partner lifecycle via three core state-of-the-art SaaS applications—partner relationship management, partner marketing management and partner sales management. ZINFI’s UPM is super easy to use and affordably priced, and it comes with a complete set of do-it-yourself tools in multiple languages.

This is a special opportunity for someone who wants to grow their career with ZINFI. Please visit our site at www.zinfi.com for further details.

Apply Now

Refine Your Search

customer success jobs in kolkata west bengal

Customer Success Associate

Microsoft 365 Client Success Specialist

Customer Specialist

Customer Service Agent

Executive - Customer Success Specialist (C.S.S)

Parent Counselling & Enrolment Executive – Inside Sales

Customer Success Manager

Executive Assistant to the Managing Director

Sales & Customer Success

Associate

Program Manager

Customer Success & Support

Presales Specialist (PSS – OTT | CPaaS/SaaS)

Delivery Manager

Team Leader- Operations|Domestic|06102025

Walk in interviews for Customer Support

Kolkata|GWS|EA|Voice|25-Apr-26

Kolkata|Kolkata|AX H|QA|07-Jul-25

External Hiring|Team Leader|Domestic|24022026

Kolkata|GWS|EA|Voice|08-Apr-26

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Reporting To:

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