Kollam Kerala Public relations officer Jobs – 5 Open Jobs Today

Public Relations Officer
MEDITRINA HOSPITAL —Kollam, Kerala
- From ₹25,000 a month
- Weekend availability
- Customer service
- English
- Master's degree
- Paid sick time
Quick apply
PUBLIC RELATIONS OFFICER (PRO)
ROYAL HEALTHCARE —Kollam, Kerala
- English
- Master's degree
- Bachelor's degree
Quick apply
Public Relation Officer (PRO)
Baked cakes and pastries —Kollam, Kerala
- ₹22,000 - ₹25,000 a month
- Full-time
- Social media management
- Administrative experience
- Travel
Quick apply
3d
Liaison Officer
Baked cakes and pastries —Kollam, Kerala
- ₹22,000 - ₹25,000 a month
- Full-time
- Social media management
- Administrative experience
- In-person
Quick apply
2d
Public Relation Officer
Chungath Sprise Hyundai —Kollam, Kerala
- From ₹15,000 a month
- Full-time
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply

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PUBLIC RELATIONS OFFICER (PRO)
ROYAL HEALTHCARE —Kollam, Kerala
Minimum *3–5 years of experience* in hospital administration / public relations (preferred). Maintain positive public relations and promote the hospital’s…
Quick apply
Public Relations Officer
MEDITRINA HOSPITAL —Kollam, Kerala
Public Relations & Brand Management*. Assist international/outstation patients with necessary arrangements and support services. Code of Conduct & Ethics*.
From ₹25,000 a month
Quick apply

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Public Relations Officer

MEDITRINA HOSPITAL -
Kollam, Kerala

Quick apply

Job details

Permanent | Full-time
From ₹25,000 a month

Benefits

Leave encashment
Paid sick time

Qualifications

Public Relations
Multilingual
Customer service
Malayalam
English
Master's degree
Conflict management
Public relations
Hindi
Communication skills

Full job description

Job Summary: The Public Relations Officer (PRO) is responsible for maintaining and enhancing the hospital’s public image, managing patient relations, coordinating communication between patients and hospital departments, and ensuring a high standard of patient satisfaction in accordance with NABH standards and measurable elements.

Key Roles & Responsibilities

1. Patient Relations & Experience

· Act as the primary point of contact for patients and attendants for grievance redressal and service assistance.

· Ensure patient satisfaction through regular interaction and feedback collection.

· Facilitate smooth patient admission, discharge, and inter-departmental coordination.

· Assist international/outstation patients with necessary arrangements and support services.

· Ensure patient rights and responsibilities are communicated effectively (NABH compliance).

2. Grievance Handling & Feedback Management

· Register, document, and resolve patient complaints in a timely manner.

· Maintain grievance registers and ensure closure within defined TAT.

· Conduct patient feedback surveys and submit monthly analysis reports.

· Coordinate with Quality Department for CAPA (Corrective and Preventive Action).

3. Public Relations & Brand Management

· Maintain positive relationships with patients, visitors, and the general public.

· Coordinate hospital promotional activities, awareness programs, and outreach initiatives.

· Support marketing team in hospital branding, campaigns, and events.

· Ensure all communication reflects the hospital’s values, ethics, and quality standards.

4. Communication & Coordination

· Coordinate between clinical and non-clinical departments for patient support.

· Ensure accurate and timely dissemination of hospital information.

· Liaise with media, agencies, and external stakeholders when required (with management approval).

5. Documentation & Reporting

· Maintain records of patient interactions, complaints, and resolutions.

· Prepare daily, weekly, and monthly PRO activity reports.

· Ensure documentation meets NABH standards and audit requirements.

6. Quality & NABH Compliance

· Ensure adherence to NABH measurable elements related to Patient Rights, Education, and Communication (PRE).

· Participate in internal audits, quality meetings, and training programs.

· Ensure confidentiality and privacy of patient information at all times.

7. Required Skills & Competencies

· Excellent communication and interpersonal skills.

· Strong problem-solving and conflict resolution ability.

· Patient-centric approach and empathetic attitude.

· Good documentation and reporting skills.

· Ability to work in shifts and handle emergency situations.

· Knowledge of hospital systems and patient care processes.

· Multilingual communication ability (Malayalam, English, Hindi preferred).

8. Key Performance Indicators (KPIs)

· Patient satisfaction score improvement.

· Complaint resolution turnaround time.

· Reduction in repeat complaints.

· Feedback collection coverage.

· Compliance with NABH patient communication standards.

9. Authority & Accountability

· Authorized to interact with all departments for patient care coordination.

· Responsible for ensuring timely grievance resolution.

· Accountable for maintaining patient confidentiality and hospital reputation.

10. Working Conditions

· Rotational shifts including nights, weekends and holidays.

· High interaction with patients and attendants.

· Exposure to emotionally sensitive situations requiring professional conduct.

11. Code of Conduct & Ethics

· Maintain strict confidentiality of patient and hospital information.

· Adhere to hospital policies, NABH standards, and ethical practices.

· Demonstrate professionalism, empathy, and integrity in all interactions.

How to Apply: Interested candidates may forward their updated resume to [email protected] with the subject line “Application for the post of Public Relations Officer (PRO).” or WhatsApp to +91 9446523812

Pay: From ₹25,000.00 per month

Benefits:

Leave encashment
Paid sick time

Education:

Master's (Required)

Experience:

Hospital PRO: 2 years (Required)

Language:

Malayalam (Required)

Location:

Kollam, Kerala (Required)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Work Location: In person

Quick apply

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public relations officer jobs in kollam kerala

Public Relations Officer

PUBLIC RELATIONS OFFICER (PRO)

Public Relation Officer (PRO)

Liaison Officer

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