Kollam Kerala Relations officer Jobs – 6 Open Jobs Today

Public Relations Officer
MEDITRINA HOSPITAL —Kollam, Kerala
- From ₹25,000 a month
- Weekend availability
- Customer service
- English
- Master's degree
- Paid sick time
Quick apply
PUBLIC RELATIONS OFFICER (PRO)
ROYAL HEALTHCARE —Kollam, Kerala
- English
- Master's degree
- Bachelor's degree
Quick apply
Liaison Officer
Baked cakes and pastries —Kollam, Kerala
- ₹22,000 - ₹25,000 a month
- Full-time
- Social media management
- Administrative experience
- In-person
Quick apply
2d
Public Relation Officer (PRO)
Baked cakes and pastries —Kollam, Kerala
- ₹22,000 - ₹25,000 a month
- Full-time
- Social media management
- Administrative experience
- Travel
Quick apply
3d
Public Relation Officer
Chungath Sprise Hyundai —Kollam, Kerala
- From ₹15,000 a month
- Full-time
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
Sales and Marketing Officer
Dlife Interiors —Kollam, Kerala
- ₹25,000 - ₹30,000 a month
- Email
- Master's degree
- Bachelor's degree
- Business Administration
- Health insurance
Quick apply

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Public Relations Officer

MEDITRINA HOSPITAL -
Kollam, Kerala

Quick apply

Job details

Permanent | Full-time
From ₹25,000 a month

Benefits

Leave encashment
Paid sick time

Qualifications

Public Relations
Multilingual
Customer service
Malayalam
English
Master's degree
Conflict management
Public relations
Hindi
Communication skills

Full job description

Job Summary: The Public Relations Officer (PRO) is responsible for maintaining and enhancing the hospital’s public image, managing patient relations, coordinating communication between patients and hospital departments, and ensuring a high standard of patient satisfaction in accordance with NABH standards and measurable elements.

Key Roles & Responsibilities

1. Patient Relations & Experience

· Act as the primary point of contact for patients and attendants for grievance redressal and service assistance.

· Ensure patient satisfaction through regular interaction and feedback collection.

· Facilitate smooth patient admission, discharge, and inter-departmental coordination.

· Assist international/outstation patients with necessary arrangements and support services.

· Ensure patient rights and responsibilities are communicated effectively (NABH compliance).

2. Grievance Handling & Feedback Management

· Register, document, and resolve patient complaints in a timely manner.

· Maintain grievance registers and ensure closure within defined TAT.

· Conduct patient feedback surveys and submit monthly analysis reports.

· Coordinate with Quality Department for CAPA (Corrective and Preventive Action).

3. Public Relations & Brand Management

· Maintain positive relationships with patients, visitors, and the general public.

· Coordinate hospital promotional activities, awareness programs, and outreach initiatives.

· Support marketing team in hospital branding, campaigns, and events.

· Ensure all communication reflects the hospital’s values, ethics, and quality standards.

4. Communication & Coordination

· Coordinate between clinical and non-clinical departments for patient support.

· Ensure accurate and timely dissemination of hospital information.

· Liaise with media, agencies, and external stakeholders when required (with management approval).

5. Documentation & Reporting

· Maintain records of patient interactions, complaints, and resolutions.

· Prepare daily, weekly, and monthly PRO activity reports.

· Ensure documentation meets NABH standards and audit requirements.

6. Quality & NABH Compliance

· Ensure adherence to NABH measurable elements related to Patient Rights, Education, and Communication (PRE).

· Participate in internal audits, quality meetings, and training programs.

· Ensure confidentiality and privacy of patient information at all times.

7. Required Skills & Competencies

· Excellent communication and interpersonal skills.

· Strong problem-solving and conflict resolution ability.

· Patient-centric approach and empathetic attitude.

· Good documentation and reporting skills.

· Ability to work in shifts and handle emergency situations.

· Knowledge of hospital systems and patient care processes.

· Multilingual communication ability (Malayalam, English, Hindi preferred).

8. Key Performance Indicators (KPIs)

· Patient satisfaction score improvement.

· Complaint resolution turnaround time.

· Reduction in repeat complaints.

· Feedback collection coverage.

· Compliance with NABH patient communication standards.

9. Authority & Accountability

· Authorized to interact with all departments for patient care coordination.

· Responsible for ensuring timely grievance resolution.

· Accountable for maintaining patient confidentiality and hospital reputation.

10. Working Conditions

· Rotational shifts including nights, weekends and holidays.

· High interaction with patients and attendants.

· Exposure to emotionally sensitive situations requiring professional conduct.

11. Code of Conduct & Ethics

· Maintain strict confidentiality of patient and hospital information.

· Adhere to hospital policies, NABH standards, and ethical practices.

· Demonstrate professionalism, empathy, and integrity in all interactions.

How to Apply: Interested candidates may forward their updated resume to [email protected] with the subject line “Application for the post of Public Relations Officer (PRO).” or WhatsApp to +91 9446523812

Pay: From ₹25,000.00 per month

Benefits:

Leave encashment
Paid sick time

Education:

Master's (Required)

Experience:

Hospital PRO: 2 years (Required)

Language:

Malayalam (Required)

Location:

Kollam, Kerala (Required)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Work Location: In person

Quick apply

Refine Your Search

relations officer jobs in kollam kerala

Public Relations Officer

PUBLIC RELATIONS OFFICER (PRO)

Liaison Officer

Public Relation Officer (PRO)

Public Relation Officer

Sales and Marketing Officer

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