Job Description:
Position Summary
DGM Quality Assurance is responsible for leading the organization's quality management system, driving continuous improvement initiatives, ensuring product and process compliance, and developing robust supplier and manufacturing quality programs. The role oversees quality assurance activities across the entire product lifecycle, ensuring customer satisfaction, regulatory compliance, operational excellence, and supplier quality performance.
Key Responsibilities
Quality Leadership & Strategy
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Develop and execute the quality assurance strategy aligned with business objectives.
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Lead the implementation and continuous improvement of Quality Management Systems (QMS).
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Establish quality policies, standards, procedures, and governance frameworks.
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Drive a culture of quality, operational excellence, and customer-centricity across the organization.
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Serve as the quality authority for internal and external stakeholders.
Supplier Quality Management
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Develop and manage supplier quality assurance programs.
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Monitor supplier quality performance through KPIs, scorecards, audits, and improvement initiatives.
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Lead supplier qualification, onboarding, and requalification processes.
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Drive corrective and preventive actions (CAPA) with suppliers using structured problem-solving methodologies such as 8D, RCA, and FMEA.
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Conduct supplier audits and ensure compliance with quality and regulatory requirements.
Product & Process Quality
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Ensure product quality throughout design, manufacturing, and delivery stages.
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Lead quality planning activities including process validation, risk assessments, PFMEA, and control plans.
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Establish incoming, in-process, and final inspection strategies.
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Drive defect reduction, scrap reduction, and process capability improvement initiatives.
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Support new product introduction (NPI) and product qualification activities.
Compliance & Audit Management
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Ensure compliance with ISO 9001, ISO 14001, IATF 16949, AS9100, or other applicable quality standards.
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Lead internal, customer, certification, and supplier audits.
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Manage CAPA closure and audit findings resolution.
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Ensure adherence to environmental, safety, and regulatory requirements.
Customer Quality Management
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Lead resolution of customer complaints and critical quality issues.
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Drive root cause analysis and corrective actions to improve customer satisfaction.
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Monitor customer quality metrics and implement improvement plans.
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Collaborate with customers to address quality concerns and maintain strong relationships.
Continuous Improvement
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Lead Lean, Six Sigma, Kaizen, and operational excellence initiatives.
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Utilize quality tools and statistical methods to improve performance.
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Drive digital transformation initiatives within quality processes.
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Develop and report quality dashboards, analytics, and business insights.
Team Leadership
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Build, mentor, and develop high-performing quality teams.
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Establish talent development and succession planning programs.
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Foster cross-functional collaboration among manufacturing, engineering, procurement, supply chain, and customer service teams.
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Set performance objectives and manage team effectiveness.
Key Performance Indicators (KPIs)
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Supplier PPM Reduction
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Customer Complaint Reduction
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Cost of Poor Quality (COPQ)
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First Pass Yield (FPY)
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Audit Compliance Score
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CAPA Closure Effectiveness
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On-Time Quality Deliverables
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Supplier Audit Completion Rate
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Customer Satisfaction Metrics
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Process Capability Improvement (Cp/Cpk)
Required Qualifications
Education
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Bachelor's Degree in Engineering, Quality Management, Manufacturing, Industrial Engineering, or related discipline.
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Master's Degree (preferred).
Certifications (Preferred)
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Six Sigma Green Belt / Black Belt
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ASQ Certified Quality Manager (CMQ/OE)
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ASQ Certified Quality Engineer (CQE)
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Lead Auditor Certification (ISO 9001/IATF/AS9100)
Experience
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10–15 years of progressive experience in Quality Assurance, Manufacturing Quality, Supplier Quality, or Operational Excellence.
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Minimum 5 years in a leadership or people-management role.
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Experience managing supplier quality programs and customer quality initiatives.
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Strong experience in manufacturing, industrial, electrical, automotive, electronics, or related industries.
Local Benefits (English):
Rewards designed for you
Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.
- Country-specific programs and initiatives may be available.
(External) English Company Boiler Plate:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
