Role description
Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .
Job Description
Role Summary
We are seeking an experienced Site Reliability Engineer (SRE) with strong hands-on expertise in cloud infrastructure, platform reliability, automation, observability, and production support. This role focuses on improving service reliability through SLIs/SLOs and error budgets, reducing operational toil through automation, and partnering with global engineering teams to ensure resilient, scalable, and secure platforms.
Key Responsibilities
Reliability Engineering
- Define, measure, and report SLIs, SLOs, and error budgets for critical services.
- Drive service reliability improvements and systematically reduce operational toil through automation.
- Own capacity planning, performance tuning, and scalability initiatives.
- Lead blameless postmortems, root cause analyses, and corrective action tracking.
Platform Reliability & Automation
- Design and maintain CI/CD pipelines using Azure DevOps and Jenkins.
- Operate and manage Azure cloud infrastructure and Kubernetes platforms.
- Deploy and support containerized applications using Docker, Kubernetes, and Helm.
- Automate infrastructure provisioning and configuration using Terraform and Ansible.
- Manage artifacts and repositories using JFrog Artifactory.
Observability & Production Support
- Implement monitoring, logging, and observability using Prometheus, Grafana, Loki, and OpenTelemetry.
- Provide L2/L3 production support, incident management, troubleshooting, and RCA.
- Participate in on-call rotations supporting critical production services.
- Support PostgreSQL, Redis, and RabbitMQ environments, including high availability, backups, replication, and performance tuning.
Collaboration
- Partner with Development, QA, Product, Operations, and global engineering teams.
- Ensure platform availability, scalability, security, and performance.
Mandatory Skills & Experience
- 8-12 years of experience in Site Reliability Engineering
- Strong hands-on experience with:
- Azure
- Kubernetes
- Docker
- Jenkins
- Terraform
- Ansible
- Proficiency in Python, Go, or Bash.
- Strong understanding of Networking & Security.
- Experience in L2/L3 production support, incident management, and root cause analysis.
- Experience working with global teams across multiple time zones.
- Strong communication, stakeholder management, and ownership mindset.
- Willingness to work from the Bangalore ITPL office, 5 days a week.
Good to Have
- Experience with AI/GenAI concepts and AIOps practices.
- Exposure to chaos engineering and resilience testing.
- Azure (AZ-104/AZ-400), CKA, or CKAD certifications.
- Bachelor’s degree in computer science or a related field.
Key Skills
Azure • Kubernetes • Docker • Helm • Azure DevOps • Jenkins • Terraform • Ansible • JFrog Artifactory • Prometheus • Grafana • Loki • OpenTelemetry • PostgreSQL • Redis • RabbitMQ • Python/Go/Bash • SLIs/SLOs • Incident Management • RCA • Networking & Security.
What we believe:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honour our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
- To support and promote the values of UST.
- Comply with all Company policies and procedures
Skills
AIOps, Adobe Experience Manager, Azure DevOps, Chaos Engineering
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
