Role description
Job Description: Enterprise Architect (Front Office)
Hiring Location: Hiring Location: Hiring Location: Kochi/Trivandum/Gurgoan/Noida / Bengaluru / Chennai / Pune
Experience: 10 to 15 years
- Minimum 7+ years of Salesforce architecture and implementation experience
- Minimum 5+ years of Marketing Technology (MarTech) platform experience
- Proven experience leading large-scale enterprise transformation programs
Enterprise Architect - Front Office
Position Overview
We are seeking an experienced Enterprise Architect - Front Office to lead the design, implementation, and optimization of customer-facing platforms across Sales, Marketing, and Commercial functions. The role will drive front-office transformation initiatives with a focus on Salesforce ecosystem, Marketing Technology platforms, integration architecture, and business process modernization.
The ideal candidate will possess deep expertise in enterprise architecture, Salesforce solutions, MarTech ecosystems, and business transformation, enabling seamless customer engagement and revenue growth across the organization.
Key Responsibilities
Platform Strategy & Architecture
- Architect and design Salesforce-based solutions across:
- Sales Cloud
- Commerce Cloud
- Revenue Cloud
- Custom Salesforce implementations
- Define and govern enterprise MarTech architecture including:
- Marketing Automation platforms
- Customer Data Platforms (CDP)
- Analytics and Attribution solutions
- Establish integration patterns between Salesforce, MarTech applications, and enterprise backend systems.
- Develop scalable, secure, and future-ready architecture roadmaps.
Business Transformation Leadership
- Lead end-to-end transformation programs from strategy through deployment and optimization.
- Translate business objectives into scalable technology solutions.
- Define target operating models for Sales, Marketing, and Commercial functions.
- Collaborate with business stakeholders to identify automation, efficiency, and process improvement opportunities.
- Drive adoption of digital transformation initiatives across customer-facing functions.
Technical Governance & Standards
- Establish architecture governance frameworks, standards, and best practices.
- Develop reusable reference architectures and solution blueprints.
- Provide technical leadership and mentorship to project and engineering teams.
- Ensure compliance with enterprise security, data governance, and regulatory requirements.
Integration & Ecosystem Management
- Define integration strategies across:
- Front Office systems
- ServiceNow and Middle Office platforms
- ERP and Back Office systems
- Ensure seamless data flow and process alignment across enterprise applications.
- Work closely with enterprise architects and technology leadership teams to maintain architectural consistency.
Must-Have Skills
Enterprise Architecture
- Enterprise Architecture
- Solution Architecture
- Business Transformation
- Digital Transformation Programs
- Enterprise Integration Patterns
- API and Data Architecture
Salesforce
- Salesforce Architecture
- Salesforce Sales Cloud
- Salesforce Commerce Cloud
- Salesforce Revenue Cloud
- Salesforce Platform
- Salesforce Solution Design
MarTech
- Marketing Automation Platforms
- Customer Data Platform (CDP)
- Marketing Analytics
- Attribution Platforms
- HubSpot
- Marketo
- Marketing Technology (MarTech)
Delivery & Methodology
- Agile
- Scrum
- Stakeholder Management
- Leadership of Cross-functional Teams
- SaaS Platform Architecture
Good-to-Have Skills
- Salesforce Marketing Cloud
- Einstein Analytics
- Salesforce Certified Solution Architect
- Salesforce Application/System Architect Certifications
- ServiceNow Integrations
- Cloud Architecture (AWS/Azure/GCP)
- Data Governance & Master Data Management
- Business Process Optimization
- Change Management
- Customer Journey Orchestration Tools
- Revenue Operations (RevOps) Experience
Skills
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
