Masjid Mumbai Maharashtra Customer contact comms analyst Jobs – 22 Open Jobs Today

Customer Contact Comms Associate
Accenture —Mumbai, Maharashtra
- Full-time
- Customer service
- English
- Analysis skills
Customer Contact Comms Analyst-Voice
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Contact Comms Senior Analyst-Voice
Accenture —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Human resources
- Communication skills
Customer Contact Comms Analyst - Voice
Accenture —Mumbai, Maharashtra
- Full-time
- Typing
14d
Customer Contact Comms Analyst-Messaging
Accenture —Mumbai, Maharashtra
- Full-time
- CRM software
- Customer service
- Data analysis skills

Related jobs to explore

Based on your search for customer contact comms analyst

Customer Contact Comms Associate
Accenture —Mumbai, Maharashtra
Provide support across key service areas, including: Billing and payment enquiries Digital services support Product and service enquiries Handset and device…
Customer Contact Comms Analyst-Voice
Accenture —Mumbai, Maharashtra
Motivate and inspire continuous improvements ""Must be open to Australian shift timings: (9 am to 5 pm) Australian time". Years of Experience:3 to 5 years.

I want to receive the latest job alerts for customer contact comms analyst in masjid mumbai maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer contact comms analyst jobs near masjid mumbai maharashtra

Customer Service Representative jobs in Mumbai, Maharashtra

Customer Service Analyst jobs in Mumbai, Maharashtra

Senior Analyst jobs in Mumbai, Maharashtra

Customer Service Representative jobs in Hyderabad, Telangana

Zepto , Customer Support jobs in Lucknow, Uttar Pradesh

Blinkit , Customer Support jobs in Patna, Bihar

Customer Service Representative jobs in Rohini, Delhi, Delhi

Customer Service Representative jobs in Indore, Madhya Pradesh

Blinkit , Customer Support jobs in Basti Bawa Khel, Jalandhar, Punjab

Customer Service Analyst jobs in Ahmedabad, Gujarat

Work From Home Customer Support jobs in Kolkata, West Bengal

Customer Service Analyst jobs in Kolkata, West Bengal

Data Analyst jobs in Andhra Pradesh

Fresher Business Analyst jobs in Tamil Nadu

Customer Service Analyst jobs in Chennai, Tamil Nadu

Customer Service Analyst jobs in Pune, Maharashtra

Blinkit , Customer Support Work From Home jobs in Kolkata, West Bengal

Customer Service Analyst jobs in Hyderabad, Telangana

Customer Service Analyst jobs in Bengaluru, Karnataka

Service Desk jobs in Pune, Maharashtra

Customer Contact Comms Associate

Accenture -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Live chat
Customer service
Upselling
English
Analysis skills
B2B
Communication skills

Full job description

Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(International) - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? These interactions span a range of support areas, including billing and payments, digital services, product and service enquiries, handset and device support, general or ad-hoc queries, and account administration. Throughout these engagements, it is important to identify and capitalise on value-added opportunities that support sales, drive revenue growth, and strengthen customer retention within the channel. The Business Inbound Messaging (Chat) Agent is responsible for supporting business customers through digital messaging channels, providing timely and effective assistance across a wide range of account, product, and service-related enquiries. Operating at a Senior Analyst level, this role requires strong digital communication skills, commercial awareness, and the ability to identify and capitalise on value-added opportunities that drive sales, support revenue growth, and enhance customer retention. Agents play a key role in delivering a seamless and efficient customer experience while contributing to broader business objectives. Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? "Excellent written communication skills with the ability to engage customers clearly and professionally via chat. Strong commercial awareness with the ability to identify and act on sales and retention opportunities. Advanced problem-solving and analytical skills. Ability to manage multiple concurrent chat conversations effectively. High attention to detail and accuracy in CRM documentation. Strong digital literacy and ability to navigate multiple systems simultaneously. Ability to work independently and demonstrate ownership of customer outcomes. Resilience and adaptability in a fast-paced, performance-driven environment." "2-5 years o experience in customer service, digital support, or inbound messaging roles (B2B experience preferred). Experience supporting customers through live chat or digital messaging platforms is strongly preferred. Proficiency in CRM systems and digital engagement tools. Telecommunications or technology sector experience is advantageous. Demonstrated ability to meet or exceed service and commercial performance targets."
Roles and Responsibilities: "Manage inbound chat interactions with business customers via digital messaging platforms. Provide support across key service areas, including: Billing and payment enquiries Digital services support Product and service enquiries Handset and device troubleshooting and assistance General and ad-hoc queries Account administration and maintenance Resolve customer issues promptly while maintaining high service quality standards. Identify upselling, cross-selling, and retention opportunities during customer interactions. Guide customers through digital processes and self-service tools where appropriate. Accurately document customer interactions, actions taken, and outcomes within CRM systems. Ensure compliance with internal procedures, data protection standards, and regulatory requirements. Collaborate with internal teams to resolve complex or escalated issues. Support continuous improvement by sharing insights on customer trends, issues, and opportunities."

Any Graduation

Apply Now

Refine Your Search

customer contact comms analyst jobs in masjid mumbai maharashtra

Customer Contact Comms Associate

Customer Contact Comms Analyst-Voice

Customer Contact Comms Senior Analyst-Voice

Customer Contact Comms Analyst - Voice

Customer Contact Comms Analyst-Messaging

Related jobs to explore

I want to receive the latest job alerts for customer contact comms analyst in masjid mumbai maharashtra

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected