Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.
Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalized omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honor our commitment to connect, protect and engage everyone, everywhere.
- Powering over 13 billion digital communications each month.
- Supporting 3,500+ active customers — including enterprises, OTTs, and mobile operators — through a presence in 50+ global offices across 100+ countries.
- Managing 50% of the world’s roaming data traffic and connecting 150 million IoT devices.
- Driving innovation in 5G, private networks, and IoT enablement, positioning Proximus Global as a leader in next-generation communication technologies.
- Committed to a unified vision, Proximus Global is unlocking new opportunities and enabling seamless global communications for businesses worldwide.
Presales Engineer (CPaaS & Digital Identity GTM)
Department: Enterprise GTM – Product Organization
Location: Mumbai
About Us
Route Mobile is a leading Cloud Communication Platform (CPaaS) provider serving enterprises, OTT players, and mobile network operators globally. Our portfolio includes Messaging (SMS, WhatsApp, RCS), Voice, Email, Conversational AI, Analytics, Monetization, and Digital Identity solutions. We enable enterprises to deliver secure, scalable, and intelligent customer engagement experiences.
Role Overview
We are seeking a commercially driven Presales professional to support Enterprise GTM initiatives across CPaaS, Email, and Digital Identity portfolios. This role involves enterprise solutioning, competitive positioning, POCs, RFP responses, and cross-functional coordination.
Key Responsibilities
Design scalable enterprise solutions across Messaging (SMS, WhatsApp, RCS), Voice, Email, Chatbots, and Digital Identity use cases.
Translate complex business requirements into technically feasible and commercially viable solutions.
Lead discovery workshops and technical consultations with enterprise customers.
Support Digital Identity use cases including OTP authentication, fraud prevention, number intelligence, and identity verification.
Drive Email solutioning including deliverability best practices, SPF/DKIM/DMARC, IP warm-up, and sender reputation management.
Partner with Sales teams to improve win ratios and accelerate deal closures.
Lead technical-commercial responses for RFP/RFQ opportunities.
Collaborate with Product and Engineering teams to provide structured market feedback and feature enhancement inputs.
Benchmark against CPaaS and Digital Identity competitors and contribute to positioning strategies.
Key Requirements:
The successful candidate should have hands-on experience with:
SMTP and Email APIs
Email Deliverability Best Practices
SPF, DKIM, and DMARC
Dedicated and Shared IP Management
IP Warming Strategies
Sender Reputation Management
Inbox Placement Optimization
Bounce and Complaint Handling
Email Authentication and Security
Domain Reputation Monitoring
Transactional and Marketing Email Workflows
Omnichannel Messaging Experience
Experience in one or more of the following channels:
WhatsApp Business Platform
RCS Business Messaging
SMS Messaging
Voice Solutions
Push Notifications
Customer Engagement Platforms
Technical Skills
REST APIs
JSON
Webhooks
Postman
OAuth / Authentication Concepts
Basic Cloud Knowledge (AWS, Azure, GCP)
CRM and Marketing Automation Platforms
- Global & Inclusive – Work with diverse teams across 100+ countries, embracing a truly international culture.
- Growth-Focused – Develop your career through tailored learning, leadership programmes, and internal mobility.
- Innovation-Driven – Contribute to cutting-edge projects in 5G, IoT, and next-gen communication technologies.
- Flexible Workstyle – Enjoy hybrid working with the option to work remotely and even from abroad for up to 10 days a year.
- Efficient & Scalable – Be part of a company that values simplicity, operational excellence, and smart growth.
- Comprehensive Benefits – Enjoy a competitive and thoughtfully designed salary package, with a wide range of benefits.
2–4 years of experience in Presales / Solution Consulting within CPaaS, SaaS, Telecom, or Digital Identity domains.
Strong exposure to enterprise customers across BFSI, E-commerce, Travel, Fintech, or Digital sectors.
Experience working with Messaging APIs, WhatsApp Business API, RCS, Voice, Email platforms, and Digital Identity solutions.
Strong understanding of API integrations and cloud-based architectures.
Excellent presentation, communication, and stakeholder management skills.
Ability to handle ambiguity and work in fast-paced environments.
Engineering background preferred; MBA is an added advantage.
