Nagpur Airport Nagpur Maharashtra Analyst (support & operations) Jobs – 10 Open Jobs Today

Analyst (Support & Operations)
HCLTech —Nagpur, Maharashtra
- Microsoft Access
- Microsoft Outlook
- Software troubleshooting
12d
Quality Analyst (QA)
Kk IT services & Bpo —Nagpur, Maharashtra
- ₹3,00,000 - ₹3,60,000 a year
- Full-time
- Customer service
- English
- 12th Pass
Quick apply
5d
Supply Chain Analyst / Trainee
Masycoda Solutions —Nagpur, Maharashtra
- Email
- Analysis skills
- Bachelor's degree
- Communication skills
Business Analyst Internship
Technology World Creater —Nagpur, Maharashtra
- From ₹2,000 a month
- Microsoft Excel
- Data analysis skills
- Master's degree
Quick apply
Senior Analyst - English, Arabic, Microsoft Windows
HCLTech —Nagpur, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
4h
Analyst - English, Arabic, Microsoft Windows
HCLTech —Nagpur, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
3d

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Analyst (Support & Operations)

HCLTech -
Nagpur, Maharashtra

Apply Now

Job details

12 days ago

Qualifications

Knowledge management
Microsoft Access
Microsoft Outlook
Software troubleshooting
Windows
Microsoft Office
Analysis skills
ITIL
Remote access software
ServiceNow
Problem management
Communication skills
Active Directory
VPN

Full job description

Nagpur, Maharashtra
Job Summary

The Service Desk L1 Engineer serves as the first point of contact for end users, providing technical support for hardware, software, network, and application-related issues. The role is responsible for incident logging, initial troubleshooting, service request fulfillment, and ensuring adherence to SLAs while delivering an excellent customer experience.

Key Responsibilities

Act as the single point of contact (SPOC) for IT support requests via phone, email, chat, and self-service portals Log, categorize, prioritize, and track incidents and service requests using ITSM tools such as ServiceNow. Perform first-level troubleshooting for hardware, software, operating systems, network connectivity, Outlook, Microsoft Office, Teams, VPN, and printer-related issues. Provide user account support including password resets, account unlocks, and access-related requests. Resolve incidents within defined SLA timelines and ensure accurate documentation of all activities. Escalate unresolved issues to L2/L3 support teams while maintaining ownership until closure. Communicate effectively with users regarding incident status, resolution, and expected timelines. Contribute to knowledge management by utilizing and updating knowledge articles, SOPs, and FAQs. Support ITIL-based Incident, Request, and Problem Management processes.

Skill Requirements

ServiceNow or any ITSM tool Windows 10/11 Administration Microsoft Office / Office 365 Outlook and Teams Support Active Directory Basics Password & Access Management VPN and Remote Desktop Support Printer and Peripheral Troubleshooting

Other Requirements

Strong verbal and written communication skills Customer-centric approach Problem-solving and analytical skills Ability to work in a 24x7 support environment

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analyst (support & operations) jobs in nagpur airport nagpur maharashtra

Analyst (Support & Operations)

Quality Analyst (QA)

Supply Chain Analyst / Trainee

Business Analyst Internship

Senior Analyst - English, Arabic, Microsoft Windows

Analyst - English, Arabic, Microsoft Windows

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