Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Your future duties and responsibilities
Job Title: ServiceNow Developer (FSM & ITSM Module)
Position: Software Engineer
Experience: 3-5 Years
Category: Software Development
Shift: 5.30PM to 2.30AM shift
Work Mode: Hybrid Mode
Primary Location: Chennai
Employment Type: Full Time
Job Role Summary:
We are looking for a strong ServiceNow Developer with 3–5 years of hands on experience in ServiceNow development, platform configuration and integrations.
The candidate should have strong expertise in ServiceNow platform development, ITSM and Field Service Management (FSM), along with experience building integrations with external applications and enterprise systems.
The role will primarily focus on development, customization, integration and enhancement of ServiceNow solutions, with some involvement in troubleshooting, deployment and production support activities.
Experience in the Telecom domain will be an advantage.
Key Responsibilities :
. Design, develop, configure and enhance solutions on the ServiceNow platform.
. Develop scalable and maintainable ServiceNow applications and customizations.
. Work extensively with: Business Rules Script Includes Client Scripts UI Policies UI Actions Data Policies Notifications
. Develop workflow and process automation using: Flow Designer IntegrationHub
. Design, develop and manage integrations between ServiceNow and external/third party systems.
. Develop and troubleshoot integrations using: REST APIs SOAP APIs JSON / XML Web services
. Configure and enhance ITSM modules, including: Incident Management Problem Management Change Management
. Design, configure and enhance ServiceNow FSM capabilities and workflows.
. Work with FSM related processes such as: Work Orders Work Order Tasks Assignment and dispatch Field agents / technicians Task scheduling Service appointments Field service workflows
. Work on ServiceNow data modelling, tables, relationships and platform configuration.
. Work with CMDB / CSDM and follow ServiceNow platform best practices.
. Troubleshoot application, integration and performance issues.
. Participate in testing, deployment and release activities.
. Collaborate with architects, business analysts and stakeholders to translate business requirements into technical solutions.
. Contribute to platform optimization, automation and continuous improvement.
Key Mandatory Skills
ServiceNow Development
. 3–5 years of hands on ServiceNow development experience
. Strong experience with ServiceNow platform architecture and data model.
. Strong handson experience with: Business Rules Script Includes Client Scripts UI Policies UI Actions Notifications Data Policies
. Strong JavaScript development skills.
. Good understanding of server side and client side scripting.
ServiceNow FSM – Mandatory
. Hands on experience with ServiceNow Field Service Management (FSM) is mandatory.
. Experience configuring and developing FSM workflows and functionality.
. Good understanding of field service processes including work orders, task assignment, scheduling/dispatch and field agent workflows.
. Ability to customize FSM functionality based on business requirements.
ITSM – Mandatory
. Solid working knowledge of ServiceNow ITSM.
. Hands on experience with one or more of: Incident Problem Change
. Understanding of ITIL processes and their implementation in ServiceNow.
Integration – Mandatory
. Hands on experience developing ServiceNow integrations.
. REST / SOAP APIs.
. JSON / XML.
. Third party / external system integrations.
. Experience with IntegrationHub and/or Flow Designer.
Other Mandatory Capabilities
. Strong debugging and troubleshooting skills.
. Good understanding of ServiceNow tables, relationships and data model.
. Ability to analyze requirements and convert them into technical solutions.
. Good communication and stakeholder management skills.
Good to Have
. Telecom domain experience, particularly: OSS/BSS Network workflows Service assurance Field service operations
. Experience with CMDB / CSDM.
. Experience with ServiceNow Performance Analytics / performance tuning.
. Experience with Domain Separation.
. Experience with ServiceNow mobile / Now Agent.
. Experience with Automated Test Framework (ATF).
. Experience with ServiceNow upgrades and platform administration.
. Experience with CI/CD and DevOps practices.
. ServiceNow certifications such as: Certified System Administrator (CSA) Certified Application Developer (CAD) FSM related certifications
Required qualifications to be successful in this role
Education Qualifictaion :
Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline.
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Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
