Job Title: Guest Relations Executive(GRE) Location: Mumbai Airport Company: Zivaya Wellness Pvt. Ltd. About Us: Zivaya is a chain of luxury wellness outlets at major chains of hotels, palaces, airports and lounges across India. We offer premium therapies, beauty, spa & hair treatments. About the Job: As a Guest Relations Executive, you will be responsible for the QUALITY & REVENUE of the outlet. From describing our services to the consumer to ensuring that the place and staff looks tidy,collecting payments from the guests, and upselling services, you are required to take complete ownership of the outlet. JOB DESCRIPTION: Timings-while the outlet will run for 24 hours, and you will handle the main shift, as a GRE, you will still be required to monitor the operations online at random times, and collect reports to ensure quality of our services. You might have to work in rotational shifts depending on the needs of the business. Your success will depend on how well you can make it run even in your absence. Any glitches and misses will still be your responsibility, as an executive. Revenue-achieve the targeted revenue by ensuring relevant branding at the outlet, and cross-promotions with relevant brands and agencies inside the airport. As a GRE, you will be required to interact with the relevant customers outside the outlet to familiarize them with our services and offers; you will also have to maintain business relationships with major stakeholders at the airport that can help in the increase of guest inflow at the outlet. Quality-ensuring all systems and processes are implemented, all SOPs adhered to; deliver world-class quality & service, and achieve high customer satisfaction. This would involve completely managing operations-handling appointments, hygiene, coordinating with outside agencies for support to avoid gaps in services. A detailed-oriented approach will be needed to deliver an unmatched customer experience. Experience-previous experience in customer service, guest engagement, sales and operations (hospitality, F&B, aviation, banking, retail, beauty) preferred. Proven track-record of achieving high guest satisfaction & sales is a plus. Ability to handle conflicts within the team, and being able to constantly motivate them for high performance will be a key to success in this industry. Expectations-a highly disciplined individual with strong communication skills and a go-getter attitude, ability to handle a team of 8-10 people, strong work ethics and someone who can manage relationships across multiple departments. A strong sense of PROFESSIONALISM. Due to the nature of the business and multiple-stakeholders, we need strong candidates with strong integrity who might also be required to sign a document/cheque that might require the candidate to take full responsibility of cash & revenue handling and its proper reconciliation. We prefer professional candidates who are non-smokers. Growth-we offer strong visibility and opportunities of growth. This would come in the form of competitive compensation, incentives, freebies, and more.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
